Made the process seamless
Very helpful but not pushy , great price for my car and they made it easy to swop .

Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
Available Car receives high praise for its friendly and helpful staff, with many reviewers highlighting the non-pushy sales approach that makes the car buying experience enjoyable. Customers appreciate the smooth transactions and the clear explanations provided throughout the process, often noting the professionalism of the team.
However, some complaints arise regarding inconsistent service, as a few consumers mention issues with staff knowledge during test drives and a lack of continuity in dealing with the same representative. Additionally, there are critical reports about promised services not being fulfilled and concerns over vehicle cleanliness at handover. Despite these issues, the overall sentiment remains positive, reflecting a strong reputation for customer service and a wide selection of vehicles.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,001 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 154 |
| Mar 25 | 4.5 | 227 |
| Apr 25 | 4.4 | 181 |
| May 25 | 4.4 | 163 |
| Jun 25 | 4.5 | 170 |
| Jul 25 | 4.2 | 106 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Staff were helpful and never pushy”
“Sell the car at all cost promice the word but deliver nothing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 3.3 out of 5 (fair) | — | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Available Car is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.3).
500 reviews of Available Car . Filter by what matters to you.
Very helpful but not pushy , great price for my car and they made it easy to swop .
Test drive and initial information was very helpful. Long delay when picking the car up on a very hot day. Valet was not finished.
Staff were knowledgeable attentive and helpful. The dealership had a wide range of suitable cars and I was able to browse and test drive options, without them being pushy. The prices were excellent and the quality of cars available was good. Once I had finally decided on the car I wanted to buy, the process was simple and well explained. When I collected the car I was able to review the car and some minor bodywork quality issues were resolved. My only tiny gripe was that I did need to wait over 40 mins to be seen when I had booked a specific time for a test drive, and there was also a good wait when collecting the car I had agreed to purchase. This was also at a pre-agreed time. However I would overall highly recommend their service.
Quick answers to the questions people ask most.
Yes, Available Car is a legitimate company with numerous verified customer reviews and an overall positive rating. Customers have shared experiences highlighting the helpful and friendly staff, making car purchases straightforward.
No, Available Car is not a scam. The company has a substantial number of verified reviews that reflect customer satisfaction, with many praising the transparency and professionalism of the staff.
Available Car specializes in selling a wide variety of vehicles, providing customers with a range of options to choose from. Many reviews mention a great choice of vehicles and a seamless purchasing process.
Available Car accepts various payment methods, including financing options and trade-ins, to accommodate different customer needs. Customers have noted helpful assistance with financing during their purchasing experience.
Available Car offers customer support through friendly staff who are knowledgeable and willing to assist with any inquiries. Many reviews commend the staff for being polite and helpful throughout the buying process.
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I purchased a car from Available Car at Sutton in Ashfield a few weeks ago and I have to say I am very pleased with my car! From start to finish there was great service from the team at Sutton in Ashfield and all staff were very approachable and welcoming. Staff were very knowledgeable, informative and explained things very well and were happy to answer any questions I had. The affordability and selection of cars was great and the team made it a smooth process throughout when purchasing my car. I am really happy with the great service from the team at Sutton in Ashfield and the handover was a quick and easy process.
We thought we were kept waiting a long while to see anybody. Being an older customer I found the technology with the telephone abit anxious , we had to return to the centre as I couldn't do the photo for the finance as my phone was on a different setting. Having waited over an hour a chap came over said he was only used to dealing with i phones mine is a Samsung as I replied to him you are not 70. I found the situation very embarrassing to be honest. Our appointment to collect the car was 15 40 actually got seen at 16 45. That was not a quick process which we didnt understand as all the paperwork was done on previous visits. I think I would probably think twice about returning. We have bought our cars from your showroom and have always been happy but not this time. The car is good but we have no service book or handbook which I have yet to contact you for
Absolute shower of s**t, do not bother buying a car from these clowns 🤡, think they can lie to their customer's and try to cover it up. They are extremely arrogant to say the least, two weeks after purchasing the vehicle engine light came on, had to take the car back which took a week to fix, expected me to be grateful for completing the work which should have been done in the first place!!!!! Got the ump when I didn’t purchase the extended warranty (obviously not adding to their commission which they didn’t deserve in the first place). Customer service training needs revisiting available car.com SAVE YOUR TIME AND MONEY PEOPLE Genuine review
I dont know what's happened to the website but its terrible to what it used to be. I put in what im looking for in the search and nothing happens, you have to go through all the irrelevant cars to get to what your interested in we havent time for that!!! Plus its too far to travel to these showrooms thats what we look online and then decide to travel to check out the car/Cars in question. Not anymore your website is absolute rubbish. Sort it out. Car gurus is where we look now.
Recently brought an electric car with Available Car. It’s our first electric car and the team were very helpful and knowledgeable to help us understand. All great, we liked the car and agreed to buy. Collection day is where the issues start. Not all the documents were provided with the car. No MOT certificate provided, the service completed by Available Car prior to us purchasing has not been filled in the handbook. The car was not charged up and as we have not had our charging port installed at home yet, it was a massive inconvenience to not have any miles to drive anywhere. New tyres have been fitted to the car, but when the tyre pressures was sorted, the screw caps was not put back on. The charging cable was just thrown in the boot of the car rather than folded into the case provided. All these little issues just took the shine off buying a lovely new car and given Available Car reputation, we expected better.
Great service from Jason at Sutton in Ashfield, a minor issue with my Tesla Model Y but sorted out with minimal fuss. Asked about the price promise as I saw equivalent car cheaper car then reduced accordingly. Great showroom, all cars open for internal viewing, no pressure salesmen.
Very helpful sales and handover staff
The staff were friendly, informative and explained everything clearly and happy to answer all my questions. They gave me all the opportunity I needed to thoroughly inspect the car, and addressed a comment I had about a minor paint scratch on the rear bumper. In the future I would have no qualms to part exchange and purchase another car from Available Cars.
The staff are nice but there is a lot of waiting to see someone. Other than that it's nice that you are not hassled to buy a car. You are free to take as many as you like to test drive and they are not pressured in any way. The woman on the gate was really miserable. She makes you feel as though you are inconveniencing her. Couldn't even be bothered to walk round the car to take my slip when leaving with my new car and very unsympathetic when I had trouble getting the car into reverse gear. She obviously had something better to do. Luckily there was another employee behind me who helped to show me what to do. She really needs some training in customer service. So that bit of the experience clouded everything else unfortunately.
Choosing and paying for my car was relatively straightforward! However there was a delay in collecting it because one of the alloys had to be replaced. That said, when I did turn up to collect it my grandson spotted one of the hub caps was missing. What should have been a 20 minute handover took 2 hours…..in this heatwave. I was told they’d post one out, they could have said that before making me wait 2 hours. Too many people milling around not doing a deal and leaving customers hanging around isn’t ideal. I did have to take the car back this week and thankfully not quite a repeat of the week before but I did have to wait. Helen, Scott and Lee you were amazing so thank you. One more thing…..get some air conditioning in that show room, it’s stifling.
Had my new car no more than an hour, before it started to make a grinding noise when driving. Booked in straight away with the after sales team to get looked at. The team had my car for 3 days, and were unable to identify the issue. I had to chase the after sales team multiple times over the 3 days they had my vehicle for an update on its progress as none was provided. On multiple occasions I was informed ‘if you don’t hear back from them by 5.30, assume we’re keeping it’. The team knew on day 1, that they were unable to locate and recreate the issue at that time, but kept the vehicle for an extra 2 days to ‘ensure they weren’t missing something’, and only involving a senior technician on day 3. - then to be left waiting 25 minutes to be handed my key on collection. The customer service during this part of the process has been extremely disappointing and frustrating. The purchase process of the car however, went really smoothly. The sales team were very helpful, and could not fault them.
Nice place. All staff I dealt with were friendly and knowledgeable. Would recommend.
Amazing car, great price, staff very knowledgeable and helpful, altogether a great car buying experience.
Very good service from start to finish. Staff always helpful and polite
Available Car is a used car supermarket based in the East Midlands, specializing in a diverse inventory of over 2,000 quality pre-owned vehicles. The company caters to a wide range of customers, including first-time buyers, families, and individuals seeking affordable transportation solutions. With a focus on customer satisfaction, Available Car offers a hassle-free shopping experience, allowing customers to test drive multiple vehicles and providing transparent pricing options. In addition to its extensive selection of cars, Available Car provides competitive finance solutions starting from 9.9% APR representative, making it easier for customers to secure the vehicle they need. The company also emphasizes its commitment to customer service through initiatives like the Part Exchange Price Promise, ensuring that customers receive fair value for their trade-ins.
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