BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
My Wife signed up to Be Smart motor breakdown via Wowcher and had some difficulty setting it up. One phone call to customer service agent Adam and we were on our way, paperwork sent within hours. Fantastic service, immediately picked up the phone. Unheard of these days.
Had a few questions and Adam the advisor was so helpful nothing was too much trouble. Would defo recomend great company and after service 😁
A friend gifted me breakdown cover ..redeeming the gift was problematic with wowcher ..decided to call besmart direct ..thank goodness I did Adam at customer services was superb and immediately took the stress and confusion out of the situation by swiftly and professionally tracing my membership details sending me all the paperwork by email ..old fashioned customer care is alive at besmart ! Highly recommend its refreshing to speak with friendly efficient caring members of staff (so rare these days ) thank you Adam you saved my sanity !
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The process was very easy to set up and Adam was very helpful, friendly, professional and efficient in helping me set it up, well done Adam and many thanks
Used Groupon offer, seems very good deal, simple to set up, hope i never have to use it but, good to know its in place if something hapens.
Efficient and friendly advice was given, clearing my voucher and enabeling me to secure my car breakdown service. I notice that this is part of an Inertia sales routine.
New policy holder so not used the service as such for car breakdown cover and hope I don’t have to !!!! had an issue over e mail of policy confirmation not coming through on two occasions so I used another e mail after calling them and this resolved things straight away very helpful and courteous on the phone !!! if the clerical side I have received on rectification is any thing to go by I’d say I’d like to think the help and service in the future would be as promising in the unlikely event my car breaks down !!! So far so good !!! Thankyou !
Quick and easy service and set up my policy within minutes. So far so good
Great Customer service. Very happy with the Purchase I have moved from the AA after 12 years
I bought breakdown premium cover at discount the instructions to redeem voucher and register for cover was easy to follow and a speedy response from the company Brilliant Joanne
I am a new customer, so not had any reason to call or report a breakdown as yet, I can only review on the purchase and set up. This was easy to set up, although I received no confirmation/membership information until I contacted Be Smart by email. I was informed there was a backlog from the weekend, but my details came through literally minutes later!
Fabulous customer service advisor,who was very professional and knowledgeable, and helped me with my query and sorted it out for me , thank you Krystle for your help .
The breakdown was easy to do and great value, not had to use it yet and hope do not need to but that would be the real telling time.
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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