Really easy to set up
Really easy to set up. I really hope I don't breakdown, but good to know there is someone to help me if I do!

BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
Really easy to set up. I really hope I don't breakdown, but good to know there is someone to help me if I do!
Dear ALL I can honestly confirm that the besmartuk staff are so very helpful and had put my mind at peace especially Tony...I filled in the very simple form on line besmartuk web page but before committing I phoned just then ... asked them my questions, Tony professionally answered them that put my mind at peace and so made up mind to take out the policy.....I am praying my car never breaks down , but if it happens to ,I do I believe that besmartuk recovery is as helpfull as besmartuk great sales team as just an hour after signing up they emailed me my welcompack. Thank you all.at besmartuk.
I have just set up this policy which offers very good value indeed when compared with others. I have not had to actually call on their engineers yet so can't comment on this but they respond quickly when using the email system for customer services.
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Helpful friendly staff, local garage arrived within 20 minutes and were also friendly,
Excellent as always. Although the engineer was delayed I was able to ascertain why by sparking to a real person quickly. The problem was resolved swiftly .
A nightmare when my electricity supply went of at midnight.Next day I rang the emergency company and they had an electrician to us in a few hours,and when he arrived he was really helpful and found the fault and fixed it, an excellent response from the company.
I was very pleased with the speed and efficiency my boiler repair was dealt with The service provided at exceptional value from Besmart is excellent
After a recent phone conversation I was treated with the upmost respect and sympathy by krystie who dealt with my problem quickly and efficiently. Many thanks
My boiler stopped working and within a day I was contacted by a repair team who came and did an excellent repair and comprehensive service! Highly recommend.
Be Smart staff have been very helpful since my first contact with them. I have recently had my boiler serviced. There were no problems it all went smoothly and the engineer was very pleasant. I'm happy with the service l have received upto now.
I Have had problems with my boiler over the past few months , so called B Smart & spoke to someone about it & in a very short time an engineer was assigned to me . B Smart called me to confirm & also messaged me to let me know, Then Contacted by engineer that he would be with me soon & within no time he was at my home & found the problem & also checked that other things were ok with my boiler . Then all was back to normal & i couldn't ask for better than that . Thank You B Smart & All the best . From Tony .
Having read previous reviews maybe if the lady on the phone to me was to take notes from How her colleagues offer good service I may still be with them , No one contacted me directly regarding my renewal, I had two emails to an old email address which the lady I was speaking to on the phone confirmed I hadn’t opened, but instead of phoning me to inform me of my new renewal terms and conditions or writing to me ,they went ahead and renewed my policy, i only became aware of this when I phoned them many weeks after to book my boiler service i was told it wasn’t due for another two months , but still they didn’t mention to me that my Policy had been renewed , or even that it had increased in price or that they had tried to contact me.This was their chance to say ‘we have been trying to contact you “ This same lady rang two months on to book in my service , it was then I was told told my policy HAD BEEN UPGRADED , at an extra cost and that my boiler service is no longer part of my agreement and would cost me a further £45 to go ahead, how does an upgrade cost you more money for less facilities, so out of my entire time with Besmart I paid £18.99 per month for around 18 months and got only one service out of it. I told This woman how disappointed I was and that I would put up a review and she didn’t seem to careless, there was no offer to try to sort it out, after my DD was cancelled and I had an email to confirm the cancellation, from Besmart I was then bombarded with further emails asking me to contact them as to why my dd had been cancelled and needs setting up again There seems to be a lack of communication between themselves, if they were a little more apologetic it wouldn’t have been so bad.I still haven’t had a full explanation or apology from Besmart , seems like they are not that smart after all .I still wouldn’t recommend Besmart
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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