BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
BeSmart Utilities receives a mix of feedback from its customers, with a notable portion praising the helpfulness of the staff and the quality of breakdown cover. Reviewers frequently highlight the excellent customer service, particularly noting the assistance provided by representatives like Rosheen and Chloe, who guide customers through issues effectively.
However, many consumers express frustration over hidden fees, especially the £45 charge for vehicles older than ten years, which they feel is not adequately disclosed. Complaints about slow response times and poor service during breakdowns are also prevalent, with some customers reporting long waits for assistance and feeling misled by the company's policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 257 | 100% | +1.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 1.5 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.4 | 7 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.7 | 6 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 257 most recent reviews.
“Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who...”
“Dreadful service, waited 6 hours for assistance, left a vulnerable young lady in a lane with no street lights on her...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 257 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 2.0 out of 5 (poor) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 696 |
Bottom line: BeSmart Utilities is #5 of 5 on overall rating in this group. On website & app, Wessex Water scores higher (4.7 vs 4.1).
257 reviews of BeSmart Utilities. Filter by what matters to you.
Been with BeSmart for breakdown recovery service. Annoyingly had to call them when my clutch failed. They called regularly to ensure I was okay and with updates on the recovery trucks location. Customer service is spot on; very kind and understanding representatives.
I bought a voucher for cheap breakdown insurance on Groupon. There are lots of exceptions on the policy but it is what I wanted. Easy to navigate the website and claim the discount.
Exceptional service from the team. Poilicy was superb value for money and easy to set up. When I happened to need them for a breakdown they were very efficient in helping me and I am very grateful for that. I also needed to go beyond the 10 mile limit placed on local recovery and the extra I anticipated paying because of that was totally not unreasonable. Very much appreciated. The recovery operators themselves also excelled and deserve a lot of credit... I must give them my thanks as well, seperate to this review.
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So far so good. Adminvery efficient on setting up. Website very easy. Got documents straight away.
Well they had a deal on, free to try so it would be rude not to try it.all in all I'm hoping I don't have to use it my car is only one and a half years old and it's a Toyota but better to have just incase and to sign up was super easy so straight forward so just for that it gets five stars
Super easy to set up and confirmation email was sent straightaway. Hopefully, won't have a breakdown in the future, but if I do, I trust to be well looked after. Would definitely recommend Be Smart to others. Thank you😀
Very nice people very willing to help
Very polite very helpful and I felt very happy after I telephoned with a query . They even sent me a e mail putting my mind at rest ( if your anything like me I do worry even though I was told something) excellent
Always found the customer service team helpful and easy to deal with. It’s never a problem getting through on the phone and calls always returned. Appointments easily made and followed up with a text message. Engineer I found to be polite and respectful, he phoned half an hour before arrival to let me know he was on his way. Would recommend Be Smart My only negative is having to pay an excess and an additional £100 if the boiler is over 10 years old
I signed up for this through TopCashback thinking I may save some money. Got an email telling me my 12 months free cover starts today. Emailed to check this was correct and got a reply within 2 minutes. Adam was SO responsive. If their breakdown response is as good (hopefully will never need it) I'll be a customer for many years!
I found staff courteous and knowledgeable. Luckily I am tied in to set rates but I'm well aware of fuel poverty and how damaging it is. Great to have such a valuable service.
Very pleased with the customer care. Having purchased car breakdown cover through Wowcher for only a small fee I struggled to set it up but I had excellent help from Sarah so am now set up for 12,months. Most helpful.
Always on the look out for great deals! Free breakdown cover for 12 months…. Not a penny!! …. You can’t get better than that! …. Never needed breakdown cover (fingers crossed) but good to have for piece of mind, even better when you’ve paid nowt for it! Happy Days! Well done Besmart.
I took out breakdown cover and had to resubmit my form. I did not want to be charged twice, so contacted customer service. Within 5 minutes they had resolved my issue. Well done!
I discovered in the early hours of Christmas Eve that my heating was not working and feared the worst at this time of year.Reported the problem first thing that morning and had an engineer looking at it by lunch time.Although they could not fix it as a part was needed to be ordered they did manage to do a temporary repair until the part could be sourced.As promised we received a call in the New Year and a time was arranged for the work to be carried out.On both occasions the engineer called before arriving to confirm a time and we also had a follow up call to check we were satisfied with the service
Wow, how easy was this? simple, straight forward,. easy to follow steps. And best of all the age of the vehicle isn't a problem.
BeSmart Utilities is a comprehensive service provider that consolidates various home utility needs into a single, accessible platform. The company offers a range of services including broadband, car breakdown assistance, home emergency support, mobile services, TV packages, and energy solutions. By streamlining these services, BeSmart Utilities aims to simplify the management of household bills for its customers. Targeting homeowners and renters in the UK, BeSmart Utilities is committed to enhancing customer experience through UK-based call centres and a focus on eco-friendly practices. The company has set ambitious goals to transition most of its customers to paperless billing and to assist them in adopting energy-saving solutions. Through initiatives like affiliate programs and referral bonuses, BeSmart Utilities encourages customer engagement while promoting sustainability in utility consumption.
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