Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Advertised as free through my insurance and employee assistance program and I’m getting billed 100s of dollars almost an entire year later. No customer support has answered my 5 calls or responded to my messages asking for assistance. My provider was great but this program is a scam.
This company's billing department is a joke. I have received several bills last year with different plans that said they were going to deduct x amount to pay the bill that took them months to settle and bill. Then they never collected it. Now a year later they collected it all at once. And it wasn't the deducted amount they told me.
My psychiatrist listens to what's going on, listens to feedback, and responds well to adjusting treatment as needed. He's conscientious both about my comorbidities and everyday goings on. I feel comfortable talking with him and feel he does well with my case.
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They do not care about their patients, only profit. This company is a wolf in shepards clothing and I cannot stress this enough that I would never recommend them to anybody that I know.
The counselors and med management providers are caring, knowledgeable professional who truly care about their clients. They listen and help guide you as you continue with therapy and offer meaningful and useful suggestions so you can improve your mental health. The sign up process was easy and getting connected with the therapist and med management nurse was quick. I highly recommend them.
The therapist that I have worked with made all the difference! Glen was easy and fun to work with but she didn’t let anything slide. I came to my first session feeling broken and now I feel whole for the first time ever. I have had other therapist but none of them were able to break through my defenses . Glen did right off the bat.
I started therapy with high hopes, but unfortunately, my experience has been disappointing. At the beginning of my sessions, it became clear that my therapist had not read my messages—even though I expressed feeling suicidal. This lack of preparation made me question the point of reaching out for help in the first place. It has now been over two months since I began treatment, and I am on medication that doesn’t seem to be working. In fact, I feel worse than I did before starting therapy. I understand that healing can take time, but I expected better communication, support, and guidance from my therapist during this critical period. If you’re seeking therapy, I would recommend being cautious about choosing this service, especially if you need immediate help or feel vulnerable. update: after 3 months i’ve finally started to feel better. you just have to be patient with the process and commit.
My therapist gives helpful information.
Since starting Brightside I feel I have finally found the right fit. Looking for help is hard for me because I’ve had so many bad experiences with docs in the medical field. I saw 2 before Brightside. Both made me feel bad about myself. One put me down for medications I was on making me feel worse and embarrassed. I thought the point is to not judge. Left crying from both places. Found Brightside. They listened really listened, asked questions about myself, got to know me, no judgments were made, I didn’t feel put down or bad about myself. So far for me this has been life changing!
I love it I like my provider and my therapist I love everything about my care
The Dr’a and service is great, very convenient. My only issue has to do with billing, I thought I only had to pay $30 per session, but it’s $60 per session due to insurance coverage
Caring,engaged practioners. Easy to sign up, reasonable fees, they take many insurances. Love my therapist!
Dependable company for Medicine psychiatry. Dr. reaches out in a timely manor. Would recommend.
Excellent all around
Always professional and consistent
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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