Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Brightside has helped transform my life with practical tools to gain a level of confidence about managing my emotions which I previously felt was unattainable. I’m so thankful for my therapist and for this program.
Really great service.
Great therapist!
I love my therapist. She has been so helpful and talked me through everything that I have going on. I’m so thankful for her and her help.
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I feel very comfortable when speaking with my counselor.
I was at a loss because our mental health center closed. I was going to have to go to a “big box” rehab center turned mental health center and start from scratch after 20 some years. I was really upset. Brightside has been a godsend. They LISTEN, and my provider is super nice and smart. I highly recommend this as a way to get help.
I absolutely love my therapist. She is so kind and empathetic. I’m so glad this app exists.
Everyone has gotten back to me within 1-2 days, also, I was able to quickly schedule with a therapist and find someone who specializes in specific areas I need.
I was a client of their for 2 years. My provider was away and I wast informed. I logged in to find a different provider on my profile so I contacted customer support as I needed a refill. They said to just message the covering therapist for my refills so I did. She never answered me. I canceled my subscription and have found a new provider.
My therapist is wonderful. My psychiatrists have both been a different story. I would strongly advise if you are going to need medical records of any kind, the process is very daunting and added a great deal of stress to my life over the past few months. Response times are extremely slow and there is no sense of urgency with providing you with medical records or assistance.
The literal worst. I spoke with a provider for 10 minutes, she informed me that my current medication was the appropriate course. I appreciated her candor and she told me that she would seek to have my fees waived. Fast forward, Brightside informs me that since I met with a provider, regardless of the outcome, I have to pay. Paid $300 for a 10 minute call. Avoid. This is a scam.
The pharmacy advised they would not fill my prescription due to the dr not having a valid license number. I never got a response back after trying to reach out to bright side. I definitely no longer want to continue. Nothing is ever as it seems with your company. Most of my sessions were over within 15 minutes with no results. For people who need more stable help from a therapist this is for sure not a company I will ever recommend to anyone!
The therapists themselves are good. The Brightside provider administrator is not. I had to go through tons of issues to get my insurance fixed which resulted in multiple emails and severely delayed responses. They also pulled out of network with my insurance carrier mid year with no notice. I will never use this provider again. Very disappointed as almost a 2 yr customer and no advance warning about the changes. The year prior to this they billed Aetna all my monthly charges, then held on to the funds for an entire year and then refunded them without explanation. I shouldn't have been paying the entire time during that year but their billing department got it wrong.
I was meeting with a great therapist and felt like it was going well. I had a session scheduled and she was a no show. Normally she would message if she would have to cancel. I sat on the video for 20 minutes before leaving. I messaged my therapist twice (allowing more than 24 hours to respond) and she never responded. I emailed support and the response I received was to reschedule my session. When I asked why my therapist is not responding customer service said they are unable to provide any information.
Help is at my fingertips and a screen away. I love the check ins as well.
She is caring, listening and suggests different possibilities. She offers a possible perspective Based on what we are working on she gives me homework
So far it’s easy to use, very efficient and spot on.
I love the ease of using brightside. It’s exactly what I was looking for with my busy schedule and specifically needs. So grateful for the help I’ve received
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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