Am I doing this life thing right!?
I don’t know exactly what to expect or how I’m supposed to do this but I definitely feel supported, respected, and comfortable.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
I don’t know exactly what to expect or how I’m supposed to do this but I definitely feel supported, respected, and comfortable.
response times are quick when I email and appts are easy to set up in a short time frame super convenient
My therapist is great, flexible therapy from home
I appreciate being able to do from home and the flexibility in scheduling.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
So far my experience with Brightside have been great. The practitioner has been available and responded to text messages within the hour regarding my medication health questions and concerns
Super convenient. The providers are caring and really listen to you. I like that I can message them directly if I have a concern. Not too expensive with insurance.
I found Brightside online during a difficult time filled with anxiety and depression. This place was a life saver! Very professional and caring!
They keep track of my medications and symptoms every week.
My therapist is great. She actively listens while I talk and offers constructive feedback. She's always covered with what I need and how she can help me achieve my goals. I've only ever had one negative experience with the billing but it was resolved within a week to my satisfaction. The only major issue I've encountered has been technical - dropped calls, frozen screens, bad connections.
I can’t really fault the Brightside experience. It’s simple, straightforward and communication is pitched at just the right level. I signed up for just psychiatric care and it’s been transformative for me in terms of getting effective medication. However, there’s no scope for significant discussion with the provider in the limited (15 minutes) sessions. When I suggested I might have ADHD, I was told I would need a proper diagnosis elsewhere. So, if you need to see a psychiatrist, bear in mind that they seem to be there purely or mostly for prescribing.
Brightside has such a responsive and helpful staff every time I've had to call or message them. I absolutely love the therapist I found as well. It's so much easier for me to get help virtually and I feel supported. And I really enjoy the video lessons! I was struggling very badly when I signed up and I feel like I've made so much progress. It feels like such a relief.
The doctor is very conscious of my needs and response when I text I don’t feel alone and he gives me good advice
They really care about your wellbeing and keep in contact with you to ensure you are Ok and making good progress.
Mr. Harold is my hero and has helped me get my life back. Words are hard to come by because there are no words great enough to describe how AMAZING he is. I will forever be thankful and grateful for him.
Olga works great with me!! I'm really satisfied with the service!!
I have a therapist and a psychiatrist through Brightside. I can’t say enough good things! They have changed my life for the better and I am forever grateful. I enjoy seeing/talking to both and feel comfortable telling them what is happening in my life. I love that my therapist works the weekends and that I can get a hold of both anytime through the app. Scheduling is a breeze, and when I began with Brightside, they got me in immediately. I have been following my progress and to see how far I have come in just a few months is incredible!
My therapist Susan has been supportive and the meds nurse practitioner has understood my fears
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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