I canceled my service and you still…
I canceled my service and you still charged me. Give me my money back.

ConnecTen Internet is a provider of high-speed, reliable internet services across the United States and Canada. The company caters to a diverse clientele, including on-the-go freelancers, remote workers, and individuals residing in rural areas. ConnecTen Internet emphasizes its commitment to delivering internet solutions tailored to various lifestyles, ensuring that customers can access dependable connectivity no matter their location. The company's offerings include a range of internet plans designed to meet the unique needs of each customer. By focusing on user-friendly service and support, ConnecTen Internet aims to provide a seamless experience from sign-up to setup. Customer feedback highlights the company's dedication to exceptional customer service, with representatives available to assist clients throughout their journey.
Consumers overwhelmingly praise ConnecTen Internet for its exceptional customer service and reliable internet connectivity. Many reviewers highlight the responsiveness and professionalism of Tyler, who consistently provides support and ensures customer satisfaction.
Users appreciate the seamless coverage, especially in rural areas, and commend the company's ability to assist with technical issues promptly. However, a few customers express concerns regarding occasional connectivity problems, noting that the system may not always find the best tower without intervention. Despite these minor complaints, the overall sentiment remains highly positive, with many recommending ConnecTen as a top choice for internet service. Overall, ConnecTen Internet is recognized for its outstanding service and dependable performance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 245 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 28 |
| Sep 24 | 4.5 | 26 |
| Oct 24 | 5.0 | 18 |
| Nov 24 | 4.7 | 16 |
| Dec 24 | 4.7 | 29 |
| Jan 25 | 4.9 | 28 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 17 |
| Apr 25 | 4.5 | 8 |
| May 25 | 5.0 | 8 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 5.0 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 245 most recent reviews.
“Support team has always been there to help ( usually switching carriers as we travel)”
“Instead of letting me cancel online, Connecten required me to speak with a customer rep”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | +4% | 245 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 3.9 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.0 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | +3% | 175 |
Bottom line: ConnecTen Internet is #1 of 5 on overall rating in this group.
245 reviews of ConnecTen Internet. Filter by what matters to you.
I canceled my service and you still charged me. Give me my money back.
Customer service getting it operational and optimized. They were quick as nd competent.
Just received a follow-up call from Tyler. He asked about how well the internet service was working and if I had any questions. When I first signed up, the router I received had a loose antenna connection. One call into Connecten and a new router was on the way. Great service. Fast turn around. Since then, everything has worked.
Outstanding service, I highly recommend this service to anyone wanting a trusted company. The staff is extremely knowledgeable and friendly. My unit and service worked well all across the states. I used Connec Ten in my RV and took a road trip across the country without interruption of service. Oh, the price is decent too.
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Connecten Internet has made our RV travels more enjoyable. We have access to internet 99% of the time. Depending on our location, we usually have great speeds. More than enough for our lifestyle. Connecten is as easy as plug and play. Definitely recommend Connecten Internet.
Tyler with Connecten has been very professional and very great, the service is awesome as well. The one issue when it slowed down was fixed while I was on the phone it took about that many seconds for them to fix. We enjoy the service Tyler with Connecten has been very professional and very great, the service is awesome as well. The one issue when it slowed down was fixed while I was on the phone it took about that many seconds for them to fix. We enjoy the service
Tyler goes out of his way to keep me informed on the best way to use the service I primarily use the service for camping and I camp a lot and it works perfect every time
Tyler is the best!! Very informative and keeps up to date on latest things!
Tyler called me to follow up on a chat I had with the Live Chat feature. That was resolved but he also reminded be me that if there was ever a connection issue to get in touch with Live Chat or text, etc. Makes it easy peasey to always stay connected! We have enjoyed the service so much, we are going to be using Connecten for home, as well as RV travels!
Being snowbirds we escape the Florida summers in our RV. Internet access is paramount to our travel and daily life. We had been using Tmobile mostly because it was portable and reasonably priced. Then Tmobile decided to change all that with an outlandish price increase. ConnecTen is literally our saving connection. Before Tmobile was our only choice for connection and if we were in an area that didn't have Tmobile service, we suffered. ConnecTen solves that with the ability to get connected to (4 providers) whoever has the best service that is available in the area we are camping in. We simply get on a live chat with one of their awesome techs and they get into our modem and get us connected to one of the 4 carriers they have. Our download speeds are always well over 20-30mbps and many times over 60mbps. Streaming video flawlessly! In case you don't know, ConnecTen utilizes Verizon, AT&T, Tmobile, and USCellular. We have traveled from Florida up through the middle of the country to Michigan and the Upper PI, and states east to southern and northern Maine. Whenever, wherever the techs were available to help us get excellent internet connection. When we get back to Florida we just bring the moden into our home just like we would our RV. Get on the live chat to get our modem on the best connection and our internet is, as always, excellent! 5 stars to the techs, 5 stars to the service, 5 stars overall!
Being on the move in different places it’s great to have internet connection Tyler is great to work with give him a call
I've been a customer for about 6 months now. Tyler and his team are great. The router and internet service have always been available and of high quality. The last time we traveled, the speed was pretty low, so I got on the chat and within minutes, a customer service representative was working to diagnose the issue and change the carrier to the best for the area I was in. I can't say enough good things about how well I have been treated and how well everything works.
Very few!! Can count on one hand!! Companies like CONNECTEN!!! Tyler OWNER!!! Actually answers phone himself!! A trait many companies fall very short of!!! But not Connecten they have been nothing less than impressive HIGHLY RECOMMEND!!! Tyler is Amazing with customer satisfaction!!
I'm an independent longhaul truck driver and staying connected with data is very important to my business. Using the mobile phone as a hotspot, well frankly, sucks! I've tried several other solutions as well and ConnectTen is the very best solution I've found. 6 months now and I'm very happy. Speeds are good and aggregating two mobile networks in the router provides some good redundnacy against deadzones. I highly recommend ConnecTen.
Great to work with
It worked alright
Whenever I had an issue, Connecten answered, resolved the issue, and followed up very quickly. I am very pleased.
ConnecTen Internet is a provider of high-speed, reliable internet services across the United States and Canada. The company caters to a diverse clientele, including on-the-go freelancers, remote workers, and individuals residing in rural areas. ConnecTen Internet emphasizes its commitment to delivering internet solutions tailored to various lifestyles, ensuring that customers can access dependable connectivity no matter their location. The company's offerings include a range of internet plans designed to meet the unique needs of each customer. By focusing on user-friendly service and support, ConnecTen Internet aims to provide a seamless experience from sign-up to setup. Customer feedback highlights the company's dedication to exceptional customer service, with representatives available to assist clients throughout their journey.
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