Consultiv Utilities is a business energy brokerage firm that connects companies with leading energy suppliers and expert brokers to optimize their utility costs. The company specializes in securing tailored energy deals, including electricity and gas contracts, by leveraging relationships with over 25 suppliers in the utilities market. Their services aim to save businesses time and provide cost-effective solutions for energy, waste, water, and communications needs. In addition to cost reduction, Consultiv Utilities emphasizes sustainability by offering energy audits, net zero planning, and energy consulting services. Their knowledgeable team is dedicated to ensuring customer satisfaction by delivering personalized solutions powered by advanced technology. Businesses seeking to improve their energy contracts and reduce overheads can access insights through Consultiv Utilities' user-friendly online portal.
Consultiv Utilities receives overwhelmingly positive feedback for its exceptional service and helpful staff. Many customers highlight the seamless experience of switching energy suppliers, often noting significant savings on their contracts.
Reviewers appreciate the friendly and approachable team, with specific mentions of staff members like Graeme Marrs, Craig Portsmouth, and Phil, who go above and beyond to assist clients. However, there are some critical voices, with a few customers expressing frustration over contract issues and legal disputes, indicating that not all experiences are positive. Despite these concerns, the majority of reviews emphasize the company's commitment to customer satisfaction and effective problem resolution. Overall, Consultiv Utilities is viewed favorably, with a strong reputation for delivering valuable utility solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 431 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 18 |
| Sep 24 | 5.0 | 16 |
| Oct 24 | 4.7 | 13 |
| Nov 24 | 5.0 | 31 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 4.5 | 15 |
| Feb 25 | 4.9 | 20 |
| Mar 25 | 4.8 | 29 |
| Apr 25 | 5.0 | 13 |
| May 25 | 4.4 | 14 |
| Jun 25 | 5.0 | 22 |
| Jul 25 | 4.5 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 431 most recent reviews.
“Would 100% recommend this company - such a friendly approachable team - they have been amazing every step of the way...”
“I am the owner of a micro business who has been sued by Consultiv Utilities for breach of contract for an electricity...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | −1% | 431 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Consultiv Utilities is #2 of 5 on overall rating in this group.
431 reviews of Consultiv Utilities. Filter by what matters to you.
We had a fantastic recent experience with Consultiv. Lee-Anne and Kirsty have been and continue to be brilliant. They have been able to find us new contracts for our entire nationwide company offices and have taken a lot of the stress off us. We would certainly recommend Consultiv to any business looking to renew their energy bills :)
James is always very helpful! Cannot recommend him enough!
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The advice and service are excellent. I always feel well-informed, and the team are wonderful—they provide great advice and support.
Fantastic service provided to TSG UK Solutions by Lauren and Amy in terms of negotiating the most cost effective solution to our facility energy needs, followed up by supurb handling of how to effectively use their online portal. Great work and assistance throughout the process!!
Was enquiring about our firms waste management solutions and have been communicating mostly with Robbie Butler. Such a hero when it came to all the little questions, knowledge on the matter, quick responses and problem solving. I felt Robbie genuinely cared and wanted to help, this made such a difference and we will definitely be recommending consultiv utilities thanks to Robbie.
I have never in all my years dealt with a more pushy company. After repeatedly saying I am too busy to deal with this just now due to holiday season, the sale rep just kept pushing and pushing. Phone call after phone call, until she then tried a new tactic of getting her colleague to call. Unfortunately he then got the wrath as apparently that's the only way you guys listen. I am absolutely baffled by your good reviews and can only assume you've paid for them and/or they're staff.
A pleasure to deal with from the start. The team took the time to listen to what we had in place and where we wanted to be before making any recommendations. A well informed team offered advise and multiple solutions. We look forward to working with Consultiv Utilities in the years ahead.
Julie was brilliant from start to finish and very open clear communication
So far the move to Conusltiv Utilities has been smooth. Both Nathan and Harry have been conscientious and diligent in their dealings with our company. The proof will be in the smooth running of the operations. From a business owners perspective asides from all the other hurdles the major one is Utility companies who seem to be a law unto their own. So hoping this company will make it an easier transition and ongoing
Do not touch this company, absolutely appalling! We are a non profit company that relies on donations and volunteers, therefore we have limited funds. We have taken Consultiv twice to the Ombudsman and have won on both cases. A mis-sold contract and subsequently an incorrect extension applied. We were reimbursed to some degree but unable to cancel. The contract extension was applied incorrectly and the opportunity to reduce our rates was missed for 9 months. Countless emails, phone calls all with empty promises of escalation and resolution, a complete failing in their duty of care to us. Do not ask me to email in again, the Ombudsman said it all. I'm just warning other people to avoid your company.
Exceptional Service Received! I dealt with Ashley Bain and Nick Tate for my company as we moved in to a new depot, from day one Ashley was super professional but at the same time made himself very approachable and understanding. He handled things at first and got us going with the process up to the point of actually hunting out prices from energy suppliers, at this point our account was handed over to Nick who reached out within a very short time of our account hitting his desk simply to introduce himself and keep me in the loop of what was going on. I can't fault their communication in the slightest! they've been the best company I have dealt with so far (and I deal with a lot of companies for my business) I highly recommend these guys and can't thank them enough for making everything go so smoothly in setting up a new energy supplier.
Good communication skills, polite and professional.
Kirsty was polite, business like and friendly. She helped me save money on my waste refuse contract and sorted all the details out for me. I would recommend to others
The company director made initial contact with Michelle Davies re our 2 holiday parks , i was given her details as office manager to liaise with . Michelle was very professional & helpful with a vast of knowledge of the industry . She answered all my calls & emails instantly nothing was too much trouble. She has set up 1 of our parks & has the other on her calendar to remind herself to contact us , very happy with the service given.
We have recently met with your local BDM Michelle Davies who is a credit to your company. She is approachable , knowledgeable and very customer service focused. She took away our current providers costings to analyse and has come back with a very competitive quote and a promise of a much slicker service than our current supplier provides. I like that she is local , visible and contactable directly via email or mobile. She has been very proactive locally and I know that businesses I have recommended have transferred across to you because of your competitive prices and Michelle's attention to detail and enthusiasm to offer a better overall service to ensure our business runs effectively.
We recently had the pleasure of working with Consultiv Utilities, and I must say, the experience was exceptional Michael Jeynes and Craig Redman were absolutely professional, and dedicated to customer satisfaction. From the initial consultation, it was clear that they are highly knowledgeable and committed to finding the best solutions. They took time to understand Our needs and provided tailored recommendations that significantly improved our utility management. The entire process was seamless and efficient, with the staff always responsive and going above and beyond to address any questions or concerns we had. What impressed me the most was their ability to deliver tangible results, helping us achieve significant cost savings and strategies for optimizing our utility usage. I highly recommend Consultiv Utilities to anyone looking for a reliable and effective partner in utility management. Their outstanding service, combined with their genuine care for their clients, makes them a top choice. Thank you, Consultiv Utilities, and especially Michael Jeynes and Craig Redman, for exceeding my expectations and delivering such an excellent experience!
Consultiv Utilities is a business energy brokerage firm that connects companies with leading energy suppliers and expert brokers to optimize their utility costs. The company specializes in securing tailored energy deals, including electricity and gas contracts, by leveraging relationships with over 25 suppliers in the utilities market. Their services aim to save businesses time and provide cost-effective solutions for energy, waste, water, and communications needs. In addition to cost reduction, Consultiv Utilities emphasizes sustainability by offering energy audits, net zero planning, and energy consulting services. Their knowledgeable team is dedicated to ensuring customer satisfaction by delivering personalized solutions powered by advanced technology. Businesses seeking to improve their energy contracts and reduce overheads can access insights through Consultiv Utilities' user-friendly online portal.
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