Great service
Great service, Petros has been very helpful.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Great service, Petros has been very helpful.
The team at Dexter's are extremely attentive and provide a complete service to manage our property rental. Huge improvement on prior agency that we had used. Timely, accurate, responsive.
Bailey has been an excellent support since moving properties last week - she has made sure it’s a smooth process and any issues that have come up, have been sorted quickly and efficiently.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Our hob and a socket in our kitchen had stopped working. We were concerned it could be an issue with the wiring. Siobhan Jackson (maintenance specialist) took me through a short set of diagnostic questions on a call and was able to produce the solution! Thanks to her expertise my query was quickly resolved. Great service!
Dexters has been my property managing company since 2008 and has never failed to provide excellent service. They screen tenancy candidates very well and I have been blessed with reliable tenants all these years. I highly recommend them.
Victoria has been really helpful with us. Our gate code was recently changed and she helped us to sort it. Thank you so much.
I had a really positive experience with Lewis from the Dexters Maintenance team. He was incredibly kind, patient, and helpful when assisting me with an issue with my boiler. I really appreciated how respectful he was throughout the whole process. Thank you, Lewis!
Poppy Russell manages my property for me and she is a delight to work with. Friendly, organised, always keeps me updated and offers solutions to any issues that arise. I would highly reccommend Poppy if you are looking for someone to look after your property as if it were their own! Thank you for your hard work!
I recently had the pleasure of meeting Remi Daniels during the six month inspection of the flat. He was incredibly attentive, addressing every issue I pointed out with efficiency. Since then, he has become my go to person. Remi is very helpful, responsive, and willing to assist. I truly appreciate his support. Thank you so much, Remi
Chris Neale and his team at Dexter's were the ultimate professionals and integral from start to finish of my sale process. Before even listing Dexter's had 10 + off market viewings which shows the strength of their network. The sale was agreed at asking within a week. Throughout the entire inquiries/exchange and completion process process Chris was always available, thought ahead, and personally shepherded this deal to close. I can't recommend him and his team enough.
I've had the pleasure of working with Sherina as a contracting firm across several property management projects, and I can confidently say she is outstanding at what she does. Her attention to detail, clear communication, and ability to keep everything running smoothly — even under pressure — make her a true asset to any project. She's incredibly organised, responsive, and always ahead of the curve when it comes to planning, coordination, and managing expectations between all parties involved. What really stands out is her professionalism paired with a genuinely collaborative approach. She treats every contractor and supplier with respect and fairness, which makes working with her not just efficient, but enjoyable. If you’re looking for someone who will handle your property with care, competence, and consistency, Sherina is exactly who you want on your team.
I have had my flat rented out via Dexters Twickenham for 5 plus years now. The key to me staying with them is their incredible property management team looking after our flat and tenants. The Director of the team James checks in personally every quarter and the two PMs looking after my flat Stacie and Nabil are friendly , professional and always seem to be a step ahead if anything needs to be sorted that the tenant has brought to their attention.
Remi is very warm-hearted, professional, and helpful. Every time I encounter difficulties and reach out to Remi, he always puts himself in the customer's shoes and does his best to assist me, achieving great results. I truly appreciate Remi and highly recommend him to everyone.
Tia has been handling a recent issue with my property in Clapham, and has been really helpful. She liaised with my Landlady to quickly organise for contractors to see to the issue, and rang me throughout the process with any updates. She is very responsive and is a pleasure to speak to over the phone.
Jo witter Was great From start to finish I can’t thank you enough
Great service and management. In particular Joanne Witter, always on hand to help and very pro active.
Jo Witter - my go-to person at Dexters is a true pleasure to deal with. She is super friendly and incredibly efficient. She always goes above and beyond and I cannot recommend her enough. I am very lucky to have her!
I would like to give a huge shout out to Joanne Witter for being absolutely amazing to work with. She has been super professional, easy to communicate with and has made everything run smoothly. She is always on top of things, making sure everything is taken care of. It’s been a pleasure working with her and I would highly recommend her to anyone looking for a reliable and dedicated property manager.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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