Failure to deliver 3 days in a row
Failure to deliver 3 days in a row. Terrible excuses, blaming traffic etc. and the customer service support team are utterly useless.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Failure to deliver 3 days in a row. Terrible excuses, blaming traffic etc. and the customer service support team are utterly useless.
The worst delivery company I've ever been unfortunate to use. I was given a 2 hour window on a Wednesday, it never came that night, tracking said it had gone back to the depot, next day it was out for delivery - again a 2 hour window was given - it never came again. I enquired Thursday night, and arranged for it to be delivered the Friday... early Friday morning this had been changed to Saturday because they didn't have a driver or a van according to their web chat. Dreadful service. The phone line is pointless. The people (who I'm not convinced aren't bots) are not helpful whatsoever. I ended up telling them to send back to the company I bought from and I cancelled the order. Never use DX Delivery, they're dreadful!!!
They are the worst ever courier, Drivers are very rude. Two time my order come to gate and refuse to deliver to first floor. Manager are rude and speaker rupish It's sound to me it's just cheap, that’s why Amazon use to make money!!!!!! Advice to all customer not use this bad, cheap courier?????????????
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One of the worst delivery company dx continuously 3 days they are not delivering my pacel without reaching out my door step they are canceling my ordey by say no one at home to receive parcel however there are 5 people living all the time 3 available at home . Worst experience
Have rescheduled 3 times this week already it’s a joke
Said they had delivered my Package, but didnt. I live in an apartment only gain entry by Intercom..as we also have a concierge and he said nothing was delivered DX dont answer the phone even their head offices phone is out of order. they did reply to an email one of many but nobody has contacted me. Stay well clear of this company. As they lie..
Got a call 15 minutes before. Regularly updated by text and the two guys delivering Abeid and Mansoor were super polite and friendly and asked where I wanted my parcel as it was heavy and large. 5 star service.
The worst company that I have had the unfortunate luck of dealing with, don't think they could deliver a cold let alone a package. Put instruction on the portal about if I'm out which neighbour to go to, the delivery guy didn't even bother, 2 days in a row they haven't delivered it, just appalling service. The customer service number doesn't even go to customer service just to some automated crap that doesn't even work. The lady on instant chat on portal told me that she has escalated it and someone will cal me and guess what they didn't. Just the most appalling company. Avoid them like the plague.
DX undertake delivery work for Adexa who I ordered a commercial undercounter fridge from. After I ordered from Adexa I was contacted by DX to say that they would deliver on Friday and that if we weren’t in then to contact the number on the note that would be left at the property to rearrange delivery. Friday wasn’t suitable due to fathers funeral and when we arrived at property on Saturday there was the Adexa delivery sitting right outside our property in the rain. This had been dropped off on Friday and left outside in the rain overnight! Discovered in one of their follow up email when they say that they have delivered that they said that the item was signed for by the recipient which was me. This is a lie! What a dreadful company that leaves expensive equipment outside someone’s property in the rain and overnight and lies about it being signed for! Do not use!
Absolute shambles of a delivery company. Why anyone would use them is beyond me. Allegedly delivering a parcel for the past 2 days. No attempt made on either of the days as the lazy jobsworths seem to just take it back to the depot whenever they feel they can't be arsed. I'd avoid at all costs.
This should be no stars, AVOID worst delivery company going. Don’t deliver then they say they will. Paid for a 2 working day delivery on 23/5 and still haven’t received my order. Finally after emails and chasing though the supplier I got a text saying delivery this morning which didn’t arrive. I have just had another text saying delivery will be 5/6. I’m not holding my breath as I have no faith that they will deliver. Just look at all the other reviews.
Absolutely appalling service from DX. They are supposed to deliver a passport to me and so I need to be in to sign for the package. The driver was over 1.5 hours late on the first day of delivery and so missed me. I have since rescheduled delivery three times and each time there is some operational error and they cannot deliver it. I spoke to a customer service representative this morning who told me it would be out for delivery (yet again) tomorrow and she "hoped" that I would receive my item. A delivery company that deals with important personal documents and operates on hope is not one that can be recommended!
Appalling customer service. Cant rearrange delivery prior even when knowing not going to be in like you can with all competent delivery companies. Rude delivery drivers and customer service agents when you aren’t home as if i have to be on the dole and be home to tend to them.
Absolute car crash of a ‘delivery’ service with zero customer service or accountability. Twice scheduled delivery of arts materials having paid for 24 hour delivery and twice not delivered with zero recourse to talk to anyone and dishonestly stating delivery attempted and note left (both untrue). Now the chatbot stating can redeliver in two days time with no guarantee. That’ll be 4 days late and I’ll be away without the materials. A pathetic joke of a company.
Would give minus stars if possible! An absolute shambles of a company. Bought garden furniture from B&Q, after many sitting about waiting, wasted 'out for delivery' days later, contacted them to find out that they had smashed the table (which was sold out online) and I was to be responsible for contacting B&Q to deal with the issue. After having to re-order a different item due to my originally chosen one being out of stock and then after another week of sitting about everyday wasting my time waiting on the 'out for delivery' delivery and lots of calls chasing up my order, again, my order has arrived, with the table smashed AGAIN. I can't actually believe the lack of communication skills this company has and that businesses are still using them for their deliveries. I will now also boycott ordering from B&Q if this shambles of a company are their preferred delivery company.
I ordered ladders from a company in England they were to be delivered by DX freight I waited weeks and still no ladders, I gave up and cancelled my order. I then ordered of amazon thinking they would deliver no problem but low and behold guess who is delivering them DX freight I now have been waiting 3 weeks again and they are still not delivered. Really not impressed
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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