DX say my package was delivered
DX say my package was delivered, but to where? Not at my house. I will seek a full refund for this crap service.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
DX say my package was delivered, but to where? Not at my house. I will seek a full refund for this crap service.
How can I contact this company??? I have been home but received an email saying nobody is home so rebook your delivery! and I am trying to contact someone in this company, however it seems there is way to contact them in real life!
DX delivery were supposed to deliver two items between 12:33 and 14:33. They arrived more than two hours early - when no one was here to receive the (valuable) package - and only left one of the two items. I telephoned the 'customer service ' number - eventually a recorded message told me the line was no longer used, go and use on-line chat, and then the call was ended. Emailed the DX e-support email address - UNDELIVERABLE! Says it all, really. Shame on businesses that use this firm - Angling Direct - pick another courier.
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I would have given them minus rating if there any option. Stupid delivery guy. Everytime they does the same. I think it's theie company policy that never deliver the courier to customer in one day, go to customers door ring the bell and come back, lets play with customer and bother them. Repeat again.
Claimed they attempted delivery but didn't even bother, had tracker open ready so was ready at door but no attempt was ever made, van just did a loop and drove off
DX delivered my parcel on time. Jon and Jason were very friendly and helpful and happy to move the items where I needed them. Highly recommend.
Paid £50 for a next day delivery service on a purchase. On the morning of, I received a text saying it would arrive by 12. Delivery did not arrive at all that day - it’s impossible to get in touch with them, and there was no communication whatsoever about the whereabouts of the item or the delay. Truly appalling company that I would never use by choice. It’s astonishing that any retailer would put their own reputation at risk by employing such an atrocious delivery provider. Suffice to say we still do not have our item and still absolutely no idea where it is, or when it might arrive.
Never had such a bad service, ordered item that initially was ment to deliver Monday. Contacted the office by email multiple times monday and Tuesday, eventually got a reply on Wednesday saying that since the address the card I paid for the item was different to the delivery address they were unsure where to go. After confirming I wanted the item delivered to the delivery address they claimed it would be here Friday. Took a day off work and waited all day received an email at 5 30 saying it had been delivered. Not to me it hadn't was also supposed to have signature which it did not and no idea where it is now, again contacted the office multiple times this time no response. Had to buy again and make sure these numptys were not responsible for delivery. Avoid absolute joke of a company
Courier to absolutely avoid Courier to absolutely avoid, they were supposed to deliver to my company on the 19th, I waited all day until 7pm but no one showed up. Today they sent me a further update, I have all the screenshots updated and saved that they would have retried the delivery, after useless attempts to contact them they updated the tracking and as if by miracle my packages were no longer on the truck for delivery but will probably come out on Monday, this is creating commercial problems for me as some pieces had already been sold online and I cannot deliver them, it is not the first time that this has happened with DX, my business is located in a large business center in Falkirk where there are 60 other businesses, so you cannot say that you do not know the place. I had to contact my supplier to have all the goods recalled and the order cancelled. I repeat, it has already happened other times in the space of six months, but this time I am tired of being fooled by DX courier, if I can I will also post the screenshots that I saved today as proof of what I write.GGDelectronics and communications LTD Falkirk FK27XE Update last joke at 19.48 I receive the update from these cowboys declaring that they delivered my goods to the address described. Now I wonder who they delivered them to?? The building is all closed after 18.00 who opened them and where did they deposit my boxes?? Immediately after receiving the message I immediately ran to the warehouse I opened with my keys but there is no trace of my boxes, among other things they have caused me major health problems since I was operated on three days ago and I should be calm and not tire myself out. I have no possibility of contacting them or having proof of delivery these are really cowboys I don't understand how some companies rely on their services. Monday morning I am forced to go to the police and report them taking with me the 3 screenshots report them for damage to the business and physical damage caused by this stress.
I had an order due from Viking-Direct, who advise on their website that they use DX for delivery to "the Channel Islands". The Isle of Wight isn't one of the Channel Islands, for starters. But anyway, DX advised Viking that the shipment had been delivered; it hasn't. Tracked it: item left in "a safe place": where? No photograph, no indication of where that place is. The least interactive courier website I've ever seen - worse than Hermes/Evri, and that's saying something. POSTSCRIPT; Your poor drivers! The website and tracking are quite useless, but it's your system at fault, not your driver. The package was delivered this morning, Saturday 21/6/25. If you're looking for a better reputation than you've obviously got from some of these reviews, give your staff a system they can actually use without having to return false positives.
Company is a joke i have a 24-hour delivery they moved it by another 24 hours, so item is useless now live chat goes round in circles you can't speak to anyone I would def avoid
I can’t believe this company is still in business. They are terrible. Why do they so often give you a date and time, and then not show up?
I have someone elses parcel, and you won't answer the phone. Unfortunately, someone else has my 2 parcels and you have really screwed my day. How hard is it to deliver a parcel to correct address? If you want the other parcel, get in touch and I'll leave it out for collection.
I live on a new build estate so google maps isn’t up to date, but it’s not a problem for any other delivery service. This lot originally sent me a message saying the delivery had failed because no one was home. I had been sat in the front room all morning, they never turned up and my cctv proves that. After this there were 3 failed delivery ‘attempts’ if you can call them an attempt, because they couldn’t find my address. I provided the depot with a map and turn by turn instructions from the nearest road that is on mapping. The drivers are easier lazy or incredibly thick. Terrible company, I will avoid buying anything from anyone who uses them for shipping.
Not all their drivers are in efficient, but there are ones who consider that it is too difficult to check that they are delivering to the wrong address or just completley lie about what they did or did not. Siad they tried to deliver at 16.41, when I was sitting in my office until 18.10 and they say they left a card, no card, and then 31mins on the phone wanting to know where my delivery is and no one answers their support line, an appalling firm
My delivery was scheduled 3 times by them, I had to book those 3 days off work and sat outside my gate waiting for them for hours only for me to ring them asking where they where for them to say it was a failed delivery as no one was home I explained I informed them I was sat in front of gate and they apologised (people over phone where nice enough) and said we can reschedule for tomorrow which wouldn't of meant another day off work, I asked if it could be delivered where i work and they said that would invole rescheduling the whole delivery and may take several days to reach me, in the end I cancelled the parcel and pray I get the money back Worst delivery company ever
Item was due to be delivered on Friday according to an email and tracking. Then I received an email saying my "redelivery" has been arranged. So, it was arriving on Monday, the item hasn't even been received so how could they say delivery was being made? Anyway, same thing has happened again, redelivery for today, Tuesday, it's obviously a very poorly run company and I'm not convinced my item is going to arrive.
Bought an item and received notification my item had been loaded on to delivery vehicle. Two days later I received an Email saying parcel had been delivered and signed for by Jack at 1/07pm. Sadly for them we have CCTV and can prove no one came or tried to deliver it here. Went online to there web site to explain no delivery despite it saying it had been delivered, no reply from them. Tried to call numerous times, just get put on hold then cut off before anyone picks up. Told seller and will just stop payment as paid via credit card. Keep well away from these cowboys!
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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