Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
These must be the worst delivery company ever, apparently they have tried to deliver 4 times, but unsuccessfully, when colleagues have been waiting by the door for delivery, you are unable to speak to a human being you can only communicate via Live Chat - I have sent maps and given phone numbers for the drivers to call for directions - but nothing, customer service is shocking
do not use this company .they are the worse delivery service ever .they send you emails on delivery days and never turn up..i had 3 days off work and they never turned up .rang customer service and they gave you no information.just get put through to another department.all I can say keep away
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I paid quite a high price for a legal document to be sent to me. The company chose DX. Delivery never happened. I rebooked it for today after several texts from them saying they are unable to deliver (for what reason?!), and today, I received nothing. It was a pain to contact them and when I did, I was just told that my document would not be delivered today. No explanation, no apologies, I had booked the day off because I need to sign at reception. They would not even have contacted me if I hadn't contacted them. I can't believe this.
Completely unreliable, unprofessional, no customer service at all and live chat just redirects you to useless information on my website. Their inability to carry out their work has forced me to loose out on work.
Absolutely disgusting company. I wrote a formal complaint about one of their drivers that almost hit 2 children! Not so much as an acknowledgment to my complaint. Time to get legal!
The worst delivery company. we have been waiting for the parcel 2 weeks, it is the 3rd day when we are told that the order will be delivered. we wait, we wait, we take time off from work without pay and nothing concrete. I DO NOT RECOMMEND THIS COMPANY🤯🤯🤯
Needed a piece of edging for my tiler. Paid over 7 pounds delivery only to told a pack of lies. No I did not reschedule my delivery No i did not receive a card in my post box You made NO attempt to deliver my parcel and now I have to drive into the city to get what my tiler needs tomorrow RUBBISH COURIERS
We were advised of date for delivery a few days prior. Then day before and on morning of delivery a time slot of 2 hrs. I checked the tracker which said we were 1st drop. Maybe 45mins before delivery had a call to say they would be about 30mins. All arrived pretty much to the minute expected. Friendly guys Phil & Dan. Helpful. Very good service.
Delivered on time and with care.
I was supposed to inspect and sign for mattress but driver dumped it down my alleyway and ran to his van then drove off. He did not even knock, packaging all ripped and torn plus filthy. No customer service, no way to contact them. They are the worst delivery company there is!
I can't give no star but would like to. I was waiting in for a delivery - tracking told me it was going to be delivered but then I got a message saying the driver couldn't find our house. I looked on Trust Pilot and found other similar complaints. I contacted the retailer who in turn contacted DX and they could see no reason why we hadn't been found. The delivery was made OK the next day. It was a charity retailer so I didn't take the refund but I had paid for next day delivery. All very annoying
This is THE worst and most unreliable delivery company I've ever had the misfortune to encounter. I paid £14.99 delivery charge. 3 times I recieved messages on 3 consecutive days saying my item would be delivered, 3 days I stayed in waiting. I eventually got my goods today. Bearing in mind there depot is only 4 miles away from where I live.
The driver didn't make any effort to deliver my parcel, he left very quickly before me having the time to go out and collect my parcel, he didn't even wait or call me. Their customer service also mentioned that it is upto the driver to call the customer even if he is instructed to do so. If I order food from any courier, they will make sure to deliver it. Don't use them
Jon and Disco were efficient and friendly and happy to move the items where I needed them. Lovely chaps, highly recommend!
Booked a parcel pickup on 4th June for next day. Not collected. When I contacted them on the 5th I was told it could not be collected and collection was stated as next day 6th (today). It's now 7.55pm and no collection. What an absolute joke of a company. Use them at your risk.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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