Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Your reviews speak volumes, pathetic service , waiting on my delivery 3 weeks now it has been in belfast depot and I live just18 miles up the road, you dont even respond to customer emails, cant see you in business too much longer... poor poor service all over
Absolutely disgraceful. Apparently delivered but no where to be seen. Every phone and live chat is automated, peak laziness. I NEED MY PARCEL AND TO SPEAK TO A HUMAN.
Rubbish , just left a £430 swing/slide set dumped in my daughters front garden , no one knocked ! , luckily she picked it up on her cameras, they also said it had been signed for by me ! , I don’t live there , it’s my daughter house . Very poor service , would definitely avoid in future.
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Awful experience. I was sat waiting for blinds I'd paid extra to have next day, only to receive notification they had tried to deliver and left calling card. They had not. There was no way of speaking to anyone. I called the blinds company who called them and discovered they hadn't been anywhere near. Now they are sending my blinds back to the sender.
If I could give no stars I would. This company is a disgrace. Even though the item required a signed for receipt, they left a £300 bbq on my neighbours doorstep (main road in London) without even ring my bell or the neighbour's. The postman alerted us. The item was damaged and a replacement ordered. Waited in all day again and no delivery and no update. Why are you using DX Delivery Appliances Direct??? It's not doing your company any favours at all.
Disgusting customer service. Paid for next day delivery, waited in all day for my delivery Driver never attempted delivery and was told they left a card in my postbox to rebook my delivery.. again a total lie! Now have to wait 4 days before they will attempt delivery again.. don’t hold much hope for getting my item as the driver is clearly a liar.
Absolute cowboy outfit. I had a rood bar which was supposed to be delivered Saturday morning so we could use our roof box to go away on holiday. Other bars were damaged. The company I bought the bars from bent over backwards to help and booked express delivery. DX text to say the delivery would be between 11 an 1pm, We decided we had to delay our journey until the bars arrived. 12.30 DX said the could not deliver today. Eventhough the tracker showed the vehicle less than 15 minutes away. I tried to call them to even meet the driver, no doubt he ran out of time and was going home. We have now had to miss two days of our family holiday until I can get the bars, DXs whole system is automated and chatbots. Businesses if you want customers DONT USE DX
If I could give a minus I would! The absolute bin juice of couriers! Tracking none existent, lie about things being out for delivery. Goods were supposed to be delivered Wednesday, they then said Thursday and I eventually got it Friday! They are just generally rubbish! I told the supplier I used that we’ve always had issues with them and I recommend that they never use them again!
Wrost delivery service the driver never come am waiting 2day they just send the message
I would like to bring to your attention an issue I experienced with my recent delivery. The delivery personnel left my 40 kg mattress at the entrance of the building, rather than delivering it to my doorstep. Unfortunately, I did not have anyone available to assist me in transporting it to my apartment on the third floor. Thank you for your understanding.
Ordered a express package for the business so we would get it today ready to complete work before the bank holiday. We were given a two hour window and just before it was due to expire we had a message that the driver couldnt find our address, even though there is a sign on the road which points straight into the gates of the building!! I now have to wait until Tuesday to get my deliver which is over 5 days since order was done. Terrible service avoid DX at all cost.
Beyond poor. Took a day off work for delivery. Received a text for a delivery slot at 08:05, then a text to say it wouldn't be delivered as it didn't arrive at depot. Then a phone call at 12:20 from a delivery driver telling me he was outside my house. Which he wasn't. He then put the phone down on me. When I've chased up today they said it had been delivered. Tracking shows a completely different road and area. Delivery driver decided to deliver and sign my wife's name anyway. So I'm told they are going to collect it today and I have to wait 6 days for re delivery. Nah. Order cancelled, useless.
The worst courier company I have ever had the misfortune to deal with. Tracked the driver who drove straight past without any attempt to deliver. Then an email saying they have just tried to deliver. Contacted over chat a requested urgent delivery, been told that IT is not gonna happen. RUBBISH bunch of liers
Excellent service from start to finish. We were kept up to date with progress the whole time and delivery was exactly when we were told it would be. The 2 man crew Abeid and Mansoor were very polite , friendly and respectful. Thanks we now look forward to relaxing in our new furniture. Sandra Simmons.
Worst courier I have ever dealt with. First delivery scheduled for 9th May - nothing, second delivery 22nd May - nothing, third one is schedule for tomorrow- don't think anything will improve.No way to call them, they do not answer their phone calls or they just hang up. On the chat they promissing that delivery will take place, what a lie. AVOID at all costs.
The worst courier company I have ever had the misfortune to deal with. Tracked the driver who drove straight past without any attempt to deliver. Then an email saying they have just tried to deliver, exactly the same as the last time they couldn't be bothered to attempt delivery. Avoid anywhere that uses DX as its courier.
Delivery was fine by tracking information non existant..
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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