Shambolic company
Shambles of a company. Our local dept appears to have no control over the drivers at all. Parcels not delivered or left where they please. False reasons for non-delivery. Totally useless.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Shambles of a company. Our local dept appears to have no control over the drivers at all. Parcels not delivered or left where they please. False reasons for non-delivery. Totally useless.
DX left my parcel that was meant to be signed for by a person on 18+years in the street! No calling card left and marked as left with neighbour but my address given. Thankfully my neighbour later did infact take the parcel into their home as it was left for anyone to beable to help themselves to! DX customer service has been disgusting and passed the blame to the company I had ordered from, who weren't at all at fault
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What a shambles of a company, looked through tracking app and the driver carded me when he was 10 doors away never made it to my front door, and when you speak to customer services you get told that the drivers are busy what a joke they are
Trampoline Abeid and Mansoor delivered our kids trampoline this morning they were very polite and very helpful when delivering
Absolute shambles of a company. Every order I’ve placed from my building merchants had ended up being damaged. Last week arrived damaged, contacted my merchant and supplied photos of the items (£156.00 each) he sent me some more out only to arrived damaged again, it’s not like their easy to damage either. Now I’m stuck waiting for them again, thanks to DX I’m over a week behind schedule!! Horrendous!
They only had to deliver up the road. and the package is late, not only that, the delivery driver pretended to deliver the item, when he never even turned up to my front door. This feels and operates like a scam company. Avoid at all costs, as they will not turn up on time, and they will lie.
Rude and disrespectful personal ! They do not handle documents safely and do not wait for more than 3mins Would never use their services! No matter what!
Was informed the delivery would be next day, 3 days later still waiting. Was promised delivery would be made between 1.15pm and 15.30 when this time passed tried to Track apparently the post code and tracking number was not enough information, why I don’t know post code in any sat nav takes you straight to my house. Tried to phone DX cut off 4 times . Left on the line for 37 minutes gave up , you can’t speak to anyone for an answer, sent email to the seller who said they would chase , nothing back yet. Buy from Amazon and only ever had one problem in 6 years with a delivery DX Express suggest you use Amazon Drivers
Didn't deliver to my address. We have been in all day with the door open. They emailed to say they would try again tomorrow - pointless as they will make the same mistake! Impossible to speak to anyone on the phone. The stupid chatbot won't connect me to a human. Clearly DX doesn't give a damn about customer service. It is beyond belief as to how poor DX is. I wish Trustpilot had a zero rating because that is what they deserve. I hate giving them 1
DX Overnight delivery service took 3+ days to deliver and they admitted fault by delivering to the wrong depot. Just apologies, no refunds, no support on cost of losses incurred. Questions asked which have still not been answered after 3 exchanges of emails: 1> Why is your delivery service run upto 18:00, but your customer service close @17:00, especially on a Friday evening, so no one to contact until Monday Morning !!!! 2> Your updated tracker system has stopped giving updates @11:30, stuck @ “collected from Oxford”. 3> In the case of point 2> where do you get updates on delivery status ? Would avoid using DX services and any businesses that use their services.
£350 worth of good. 12 Hour delivery window with no updates save for when if left their depot, which was already 2 hours after the window opend. Sat at home waiting. No one arrives. Then see the on-line nonsense is claiming that the delivery address is wrong. It's not, it's 100% accurate, checked what the seller had put on the consignment. So clearly just couldn't be bothered to deliver it. STILL the worse courier company the land and probably beyond. Why would ANYONE use these utter cowboys? All that is worst about couriers in the UK.
Dx were supposed to delivery a rug that I had bought on Amazon. They said they attempted delivery but thanks to my cctv, ring doorbell and motion sensors I can confirm that they didn’t so much as put a big toe on my property. They insisted that they had pictures of said attempted delivery but I couldn’t be shown them. I don’t believe that any pictures exist and if one is shown to the Amazon seller it will be the one that the dx customer services had me take and send to them. Completely useless company that tells so many lies that they should all be politicians
Parcel never arrived and they lied about delivery.
Absolutely shocking to find a delivery dumped on a main road not even close to the house! It was listed that I signed for receipt which was impossible being in another country. They did not even attempt to get near our drive but dumped it and breaking the box damaging the goods on the side of a public road! Avoid them like the plague is my suggestion!
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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