Very bad
Very bad, they don’t deliver your passport, no call center, no costumer service and london to london delivery fee 22£z terrible.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Very bad, they don’t deliver your passport, no call center, no costumer service and london to london delivery fee 22£z terrible.
First delivery due 13.00-15.00, received a text at 11.00 saying they couldn’t find my address, clearly no attempt made due to location on tracking! Second day, due 13.00-15.00, tracking showed no attempt made and at 15.00 driver on way back to Southampton, contacted via the useless bot chat, no delivery Parcel now returned to sender
Appalling service. Never delivered my parcel last satursday, says out for delivery all the time on tracking, so no proper tracking details are ever provided. But they put out for delivery to make you think its arriving that day, wasted days stopping in for nothing. Also there online chat might as well not be there, because tis full of bots never a real human. Doesnt even try to put you through to one when you ask. So overall, worst service ever
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Previously on a few occasions have experienced less than satisfactory service from this company, be it arriving over an hour early before the given delivery time frame or not arriving within the delivery timeframe, indeed not arriving at all on the given delivery day- with no contact whatsoever providing a reason for failure. One will then receive the next day a contact from them blithely announcing a future delivery date. It’s just not good enough after having waited in all day for a promised delivery that does not materialise and please don’t trust the tracking service provided which is prone to malfunction with regulatory, leaving you surprised when the agent may arrive when the tracking device shows he’s 50 miles away! Really, really frustrating. It’s difficult, nigh on impossible to contact the company and if one does manage to do so invariably conflicting messages are given. Whenever making a retail purchase I always seek to establish which courier company the retailer may use. On several occasions I have failed. AVOID!!!
I'm not even going to bother wasting my time writing another long bad review for this shambles of a business, It's the third time I've been let down by them in six months.. They should change their slogan from "Delivered Exactly" to "Delivered when we can be bothered".
Waited in all morning and tracked driver. When he was 2 miles away, he said he had delivered. We were watching out for him all morning. He did not come into our cul de sac, and was not caught on our CCTV Camera. So he LIED! Tried calling Customer Services following no joy on their chat bot/form submission. They firstly cut me off after 10 minutes. Then after 1 hour and 5 minutes on the next call, their office closed - 2pm Saturday, so they just ended the call. WORST DELIVERY SERVICE EVER!! Avoid like the plague!
Pathetic service. No urgency considered. Conflicting information available at tracker and when talking to live chat agent. Don't bother to consider medical conditions at all. I Offered additional fees or to collect from depot option but didn't considered at all and provided with different excuses.
Pathetic service. The driver did not even try to deliver my parcel , did not call or text me , after 2 hours spend trying to speak with a human from this company and 3 emails I had to just let it go
Today is the 2nd day I have taken off work to receive a package that has been again cancelled or rescheduled for delivery to next week. DX have had the package over a week now but still failing to deliver. Help desk not very helpful and second weekend on the run that DX have spoiled planned events. shame on them as a company.
Shockingly bad. Failed to deliver on first day promised. And second. Card left at a completely wrong property with a different number and different road name.
i recommend that businesses dont use DX. they are a shower of ####. wont leave in a safe place and dont deliver weekends. this is my second experience. if i knew the sender was using DX then i would have said, send with another, not DX.
Another crap courier service. I thought Evri was bad. Waited in all day for a delivery that said on their website and app due to be delivered today 29/5/25. Didn't have the courtesy to inform me that it's been delayed to 30th. Why do companies use these clown as it gives them a bad name.
Abysmal service. Item not delivered. Still waiting. Tracking absolutely useless and information contradictory. Communication??? - it's none existent. Another wasted day sat waiting in vain. If there is a problem they should have let me know. Or is it simply incompetence? Get a grip DX!
Promised delivery today it never arrived i can only presume they couldn't be bothered do find my house or get out of the van to drop of my parcel I've had to re book so I've lost two days now because this joke of a company can't do a simple task
After zero communication and complete failure to contact them regarding a non-delivery, I decided to cancel the order and source elsewhere after discovering a significant number of extremely poor reviews here on Trustpilot. I wasted a considerable amount of my time and did not even receive a response to my online query using their standard pro-forma. Before making any future purchases online, I will be checking that the seller's courier is NOT DX!
Dreadful as usual! I paid £16 for a pre 10.30 delivery for today. Items need for an emergency job today. The item did not arrive at all. Even after talking to customer service who promised they would be with me by 12.30. Absolutely useless, unreliable. However they are consistent! Consistently useless. I have never had a reliable delivery from them. avoid at all costs.
Why is there no Zero for rating! Was expecting a delivery today (28/05/2025). Received an email at 15:01 saying missed delivery as no one in. Both myself and my Wife have been in all day. We actually sit facing the road. I have 4 cameras monitoring the front of the house and have checked each one and no delivery van of any kind has even been on our road today. They lied big time. Rang customer service and after over an hour of waiting I gave up. Shocking company who are prepared to lie to cover for shoddy services. I will never order another item if DX are the delivery company!
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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