Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Great service from DX! Quick and easy booking via text. Josh and Steph were very polite and professional. They even called when they are 15 mins away to let me know and then bought my delivery directly into my Garden! Great service very friendly, Thanks Guys!
The worst delivery company I've ever come across. Fail to deliver for two weeks, even though I daily send them the same delivery instructions and an alternative address to deliver to a shop. No calls, no calling cards, just pure BS. Even worse than Evri, which I thought was impossible. I've been waiting for my parcel for almost two weeks now, and all I get is "We'll deliver your parcel today" and then "We couldn't deliver". You don't even try!
Twice our delivery was pushed back with no reason given. Time for delivery given then it never arrived. In the end we cancelled our item from the seller due to being given the run around
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Worst delivery company I have ever come across - I ordered trees, the seller used this company to send them, twice I have received a text from them saying they couldn’t deliver today and to rebook! They are trees ffs! They will be dead, I bought these trees 2 weeks ago! Avoid using at all costs if you want live plants/trees!
I was given a delivery date which passed without further infomation , the following day I recieved a delivery slot and the driver could not find my address. Day three and I get a message to say my parcel has been delivered and it has not so now I assume it is at the wrong address. The customer service line is automated and the live chat fails to understand "parcel delivered to the wrong address" . This company is a shambles.
I just checked the tracking TODAY, and said delivered 9 AM and they have the audacity to sign for me. I am working from home, and they never arrived. Same next day. They did the job, why not 5 stars, due the tracking system the wording is wrong, they said delivered and signed for me few days ?. But after few days they did the job.
Delivery time slot given that covered an entire working day, took the day off work and waited home all day just for them not to deliver. No information given on when it would be delivered instead so now I'm in limbo, and almost sure to have the delivery fail when I'm inevitably not home. A birthday surprise has likely now been spoiled too. Tracking information is absolutely bare bones and offers nothing of value. This company sucks and if I ever see a tracking email from them again, I'll be calling customer services with the product provider to cancel my order immediately. Don't want them to get a penny from me and cannot support any company that uses a company with such poor services and values. The ratings speak for themselves. They are one of the lowest rated companies I've ever seen on Trustpilot, and they clearly deserve it.
was due next day delivery yesterday it wasnt delivered then this morning dx tracking said it was out for delivery at 0800 still not recieved it tryed live chatting with dx they said it was signed for by wayne at 1130 my names steve and dx did not call here this morning they asked for phone number wich they already had by time i could put number in live chat box live chat closed do not trust dx they are crooks and fraudsters also according to dx website they have 4star with trust pilot yet looking on here almost every review bad and looks like trust piolt says 1star i networld was on hold for 45 minutes cos so many ppl ringing them spoke with very friendly lady who told me dx had not contacted them to say delivered she email dx boss waiting on reply and says she will ring n email me to let me know what they say UPDATE rang dx every number i rang said sorry wrong department cant connect to department i needed tracking had closed but opened again saying order out for delivery then about 10ish got call from dx saying delivery 25 minutes away it was here quicker than that driver was super friendly and helpful and he agreed that dx arent reliable company anyway new sun parasels here assembled and in place in garden
I would give this company no stars if possible as they blatantly lie. I paid extra to have a tee shirt delivered by them last Friday. I left two alternative neighbours addresses if I was out. I received a message saying attempted delivery. I asked my neighbours (who had been in all day) but no delivery had been attempted. They even checked their door bell cameras. Annoyed, I arranged a re delivery for today (Tuesday) as I would be home all day. I received an e mail saying my parcel had been left with someone called Derek at 39 and a card had been left. An absolute lie. I was in all day, I don't know a Derek and only have 30 houses in my Cul de sac. Tried contacting DX who you can't get hold of. This company really shouldn't be in business when this is the type of service standard on offer. Truly awful. Avoid at all cost.
Waited in all day and lost a days pay just for them not to turn up or even provide me with any reason as to why I haven’t had my delivery also tracking number they sent doesn’t work
To tell you that this company is poor is an understatement three delivery dates three failures and to add insult to injury they change the date of delivery as they feel. I would never recommend this service to someone as their lack of communication and customer support is zero.
Just had Abeid and Mansoor delivery a large heavy item, asked if the could place it in the garden around the side, they were more than happy to do so, they were very pleasant and courteous, credit to the company.
Excellent service... Delivered on time and took care of my parcels.. Abz and Tommy were great.
Fraudulent company. 2nd time I've had issues with DX when I've ordered expensive items £100+. Delivery was due between 9th-12th May 25, nothing never arrived, I didn't receive any updates. I called B&Q several times, they were very unhelpful, I messaged the third party marketplace several times and got no response, then when normal working hours was almost over I received an email with the tracking info. The tracking number given did not exist. I don't know why companies use DX! I've noticed when you pay by PayPal items tend to go missing, maybe because they think its easy to claim back through PayPal, but this is not always the case and the company or third party cannot be trusted.
I am going straight to trading standards! I got a slip come through the door on 12/05 saying item delivered 'bin'. I checked by my bins, and no item has been delivered. I got in touch with DX through 'Live Chat' and I spoke to two very unhelpful people. They told me the item had been delivered on the 9th behind my bin, even though I didn't receive the delivery slip until the 12th. The unhelpful lady on the 'chat' told me I had to get in touch with the supplier, as they could raise the issue with the DX. I wasn't able to personally. I wasn't sure who the item supplier was, because I had made quite a few online orders that week. I explained I didn't think it was acceptable to write 'bin' on a card with no other information. Usually a delivery service requires photo evidence and a signature on collection. According to DX an image was taken, but not one I was allowed to see?? So I have no idea where this parcel is. I don't know who the sender was, I am not allowed to see the photo they took and no one at DX is helping
The delivery service from DX was very poor. Despite providing the exact location three times via their chat service, the parcel was not delivered and was eventually returned to the sender. Although delivery was rebooked multiple times, they still failed to complete it. Customer service was unhelpful and unwilling to take team responsibility, instead suggesting the issue might lie with the driver.
And there was me thinking EVRI were bad!! This company even beats them! Order status said "out for delivery" and I was working out in the FRONT garden ALL day and suddenly order status said "Card left". Now either I'm totally blind or I'm going senile but even my CCTV didn't pick up the so called delivery driver attempting delivery.. He must be invisible!!! And where is my so called missed delivery calling card? In reality what the order status should have said is something like... "Driver running late, couldn't be arsed to drive to your house but I will say I've been and left a card and pretend I've been". That may have worked IF you actually left a card.... Liairs the lot of them!!! From a customers point of view if you use DX to deliver your goods it gives YOUR company a bad reputation as your delivery times look bad when it's not your fault. Do yourself a favour.. DON'T USE THEM!!
Only one star because I can't rate it lower than that. My delivery sat in their local depot for days for no reason. When I contacted the company I'd ordered from they chased DX, but got no update from them. Then magically I got a message from eBay saying that my item had been delivered at around 7:30pm, but no one called and nothing was delivered. Checked DX tracking and it was now saying that they had delivered the item that morning and that I had signed for it! So, not just incompetent, but also liars and fraudulently claiming signature and acceptance of goods. Anyone thinking of using DX - don't!
I’d put a review on trustpoilt ref this company saying they can’t deliver my goods as planned but would deliver 5 days later which is no good to me . They then asked for more info but the link they sent me don’t work and when u google the email none of them work either ,when you call them there no option to speak to anyone and the chat don’t work either ,how can a company ask for more details when they have it all in a review and yet the link they send u don’t work (do not use this company as they make it to hard to contact them )not impressed
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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