Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Terrible. I could see the delivery person on the map close to me, just to receive email that they’ve missed me, when they haven’t been to my house AT ALL! I have cameras just for that reason - AWFUL DELIVERY experience!!! Would not recommend!!!!
I ordered an item from Ebay, I reccieved a message telling me it was on the van and would be delivered on the 8th it never arrived. I then had a message to say they were behind with delivery. I then phoned and no one answered. I then recived a message to say it had been delivered and signed for on 9th at 8 am. This is a lie and is theft.
THE WORST COURIER EVER IN UK! This is the worst delivery company I ever encountered in UK! Just imagine the stress and anxiety attack this company gave me is very unimaginable! I missed my flight because they said they will claim that “they attempted to deliver the package but I’ve missed it”. I waited the whole day for them to arrive and handed over my delivery which contains my passport. But without giving any effort of calling, messaging or even buzzing your doorbell, they will just leave and tell you their BULLSHIT reason that they’ve missed you! AVOID DX DELIVERY or any companies using their services! I am warning you now! Avoid them or suffer!
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Ordered item via Amazon for Saturday delivery (as I work weekdays). Despite this, it was ‘attempted’ to deliver on Friday afternoon….when I wasn’t there. No card left, no attempt to buzz the neighbouring flats, nothing. The only reason I found out it was missed, was because I checked my tracking on the way home to double check it was still arriving tomorrow. This has now delayed the item til NEXT WEEK, as apparently, it cannot be rescheduled for weekends…despite that being the original delivery date. This is mot the first time for this either. Would take RoyalMail or Evri over DX any day.
Awful company!! Absolute liars right across the board, I was expecting 6 of 6 stable mats received 5, tracking showed this also, I've yet to receive 6 of 6 almost 2 weeks later, yet they have updated their tracking saying they have been signed for by me. They will now not respond now to emails or answer my calls, myself and the company I paid for the mats have asked for proof but they cannot provide it as it hasn't been delivered!!
Glasgow had a problem.They had nowhere to put all their workshy chancers. Then they built Livingston and exiled them all there. By strange coincidence this is where dx deliveries are based.
The worst courier. They are trusted to transport medication but lie 3 days I a row about attempting to deliver it when no such effort was made. Appalling service. If you end up having something delivered by them you’ll have to end up going yourself to their south London depot to get it days later.
Absolute complete joke of a company, failed to deliver 3 days running. Driver lied and completed fraud by stating he had tried to deliver when parcel was still in depot but he couldn't be bothered to load it, and customer service was useless avoid at all costs
Attempted delivery and left card on first attempt without warning of delivery date previously. I rearranged delivery for today. Tracking showed it left warehouse for delivery and an hour later signed back in . ( we live more than an hour away from warehouse) Message sent saying unable to deliver … just that! Tried tracking , no info. Tried to rearrange delivery, again no option to re book. Sent email and had a thank you email back, again no info. Now website does not recognise my order/ tracking number. Expensive item not delivered and no explanation or response from customer services who close at 5 pm , before delivery window closes!
This must be the worst courier service in the entire universe. I might as well apply for a license to courier if I can carelessly treat customers as if they mean nothing…I am still waiting for a call back since 900am this morning…having waited a further 30 minutes just to ask for a call back! Do you make a profit from poor resourcing of your customer care and service teams? You don’t even deserve an S from star!
Advised by email parcel was out for delivery so took time off and waited in all day. Nothing happened. Next day again told parcel was out for delivery. When it arrived I told the driver I had waited in all the previous day and he just said that he couldn’t fit anymore in his van so he deliberately left it behind. A totally rubbish company who are quite prepared to waste people’s time. Avoid
Unprofessional and Infuriating. They not only delivered a bulky furniture delivery on the WRONG day, but when I wasn't in, they dumped it the the reception of my apartment block, blocking access and causing a H&S hazard. I called the company that contracts them, they called DX and in the end DX management (when the couriers were not answering the phone). Even their own management were unable to contact them. They did not come back and remove the items and they were left there all night. It was then arranged they would come back early the next day, they didn't ring to tell me they were on their way so i wasn't able to meet them and give them access. Thankfully Furniturebox were able to get an alternative company to deal with the situation. Avoid at all costs , too stressful!
It’s the most horrible experience I’ve ever had with a delivery company. I will never recommend them to anyone. They are just so bad. Ive made an order on 30th Of April on a Wednesday. Today is 7th May and I’ve still did received my package. I’ve called multiple times and every time they have the same answer. “We will chase this for you. It’s with the driver. Let me call you back” It is outrageous to see that they don’t really care or want to help even of it’s their responsibility to deliver. The website I’ve order from had it dispatched on 1 st May and it been with the driver since but he still didn’t deliverd it.
Item not delivered waited all day and tracking map just disappeared. I expected redelivery next day but delivery now on Thursday.
Horrible delivery service. They kept me in all day, I didn’t play music and made sure I hear if anyone arrived with the delivery & noting. It was supposed to arrive between 12 &2 pm and at 3pm I checked the tracking number and it said is out for delivery but 3 min later they emailed me that they missed me and I wasn’t in which got me fuming 😤 it least if they couldn’t make it they should apologise and reschedule not lie by using me as an excuse after they kept me locked in waiting for them. Horrible people.
Honestly, the worst delivery company in Scotland. They always call me to say the parcel will be delivered the next day. Last time, the driver couldn’t read an address on the GPS—the address of my workshop! So today, I decided to take the day off and wait at home. Bad idea, because now the deliverer doesn’t know how to ring the intercom! Even though I spent the whole bloody morning at my window watching for any truck. And guess what? Nobody showed up today. They’re incompetent, liars, and don’t know how to read. You’re a disgrace.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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