Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
This company is a joke, delivery tracker says it has arrived at delivery depot, waited in all day, finally got in touch with bot, told it has not arrived, a pack of lies, do not use this company, worst delivery company I've come across, not happy
I was expecting a delivery today. Got a message saying they'd attempted delivery and left note. They haven't. Of course, you can't call and speak to anyone because it's all automated. I've wasted a morning waiting for them.
Absolutely appalling service. Avoid at all costs
Can't find anywhere on DX website or through 'live chat' (bot) that allows you to allocate a 'safe place' for an imminent package delivery, while we're out. Still hanging on customer service 03330 241 1100 for 30 mins. Just an automated 'sorry we're unable to answer your call, please continue to hold' message against most annoying musak!
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No customer service available, just and faq chat and item didn't arrive and tracking didn't work. Messed up bathroom installation and cost me several hundred pounds.
my delivery has been at the hub since 15/04/25, it is now 30/04/25. Just keeps updating with 'out for delivery', but never does leave. You can't contact them by phone or email to find out whats going on. terrible service. i wouldn't recommend and companies that use them should beware.
The delivery crew Jack and Dan were great. When the boxes would not fit through the front gate they went out of their way to deliver them round the corner to the back of the house. Thank you!
They did not delivered my parcel although they declared they did and now they expect the sender to investigate.
I ordered lived fish and this company was used by the reseller. So time critical delivery. Item was marked as delivered and taken in. No delivery made. Nothing to neighbours - support number is redirecting you to come and chat to us on live chat - no live chat - Then tried another number for urgent flex queries - waited on line for 25 mins and then disconnected. Also delivery has no status to show someone signed for it or a picture to show it was delivered. Called the retailer - who got some info. That the item might not actually be delivered but the driver may have marked its as delivered so as to match delivery estimate ! What a great company - avoid !!!!!!
Unimpressed. Received message claiming the delivery had been made. It hadn't. At least not to me or any of my neighbours. Informed the company. They said contact sender. I said I don't know who sender is. They have failed to respond to that. I feel very sceptical. They now have my personal information. I am concerned that they might misuse it.
Rang to tell me delivery would be later in the day than originally told, when the van arrived 4 hours late the 2 young lads in the van could not find my parcel...they've either lost or stolen it. £1k worth of goods missing..well done DX you truly are the worst out there.
tracking marked as delivered when it wasnt. customer service non existant. 3 star as i got it in the end on the third day of waiting.
Horrible service in Edinburgh. Living in a new development area the couriers of this company are not capable of finding my address, kidnapping me working from home for several times and causing problems in my work because for two months they are changing the deliveries days and after having me waiting at home they delivered the items which I paid to someone else as a gift because I never received them. This is the most horrible delivery service I have ever suffered. Paying items giving them to someone else and having me trapped working from home waiting for weeks!.
Chat system is a joke, spent 1hr 30 mins on phone to be cut off, had to spend all day in for parcel not happy did not receive emails or texts
**Terrible Service – Avoid DX Delivery at All Costs!** I cannot express how frustrated I am with **DX Delivery**. This company is an absolute **joke** when it comes to reliability and honesty. For three days in a row they failed to deliver my parcel, my Ring camera** confirmed **no one showed up**. Then, on the fourth day, they had the audacity to mark my parcel as delivered when nothing arrived Again, my Ring camera shows **zero activity**—no van, no driver, no package. When I contacted customer service, they were **unhelpful and dismissive**, refusing to take responsibility for their incompetence. **DX Delivery is a complete waste of time .** They either don’t turn up or lose packages and cover it up. tlThey do not respond to the messages you send them. Save yourself the stress and use ANY OTHER courier—because these clowns clearly can’t do their job. 0/10 – Would not trust them with a single letter, let alone an important parcel.**
Two days I've received 2 hour window texts from dx delivery. 2 Days I've not been able to leave the house. However, it doesn't look like they were even attempting to honor their delivery schedule. I tracked the van the first day and it didn't come close to my town. Next day there own system said it was waiting to be sent out all day, yet they sent me a text saying it would be delivered in the morning. Don't trust their text messages. What makes it worse is that they then lied to amazon saying the customer rescheduled. Rather than be honest and tell them they are incompetent or messed up. There's no one to talk to about these deliveries unless mon-fri. So why offer weekend delivery if you can't support it!!. Sent them an email... no response.
Expedited delivery, which was very much unexpected! Simple but concise tracking information with regular email updates also. Two hour timeframe for delivery with live tracking was superb. Driver (Carl) was friendly, chatty - and didn't drive his vehicle like he stole it. Top marks from myself - thank you.
Kunal & Sourav provided excellent customer service from start to finish, they were on time, polite and very careful with my delivery. They are an asset to the company.
I have now waited since 17th April for my delivery from this company twice now they have had my items on their delivery van and twice they’ve driven past my address first time yesterday now his time today, before 3:15 pm and still he has not delivered. All I get is rearrange now for 28th April. What is wrong with your driver Radu? Does he not have a sat nav or a map. I’m disgusted and intend to lodge an official complaint about him to this company. He has driven past my postcode twice this afternoon within less than half a mile and still he drives past and back to his depot now to book it back in AGAIN
shocking delivery company , why people use these for delivery is beyond me. Customer service are about as useful as a chocolate teapot !
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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