Great Crew
Very helpful delivery crew (Mark and Kevin), delivered on time.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Very helpful delivery crew (Mark and Kevin), delivered on time.
Been waiting 3 days for delivery as update saying it's out for delivery not happy with company customer service just as bad
They were meant to deliver my parcel last night, never showed up. Received an email this morning that they attempted delivery and left a calling card. No card to be seen and nobody knocked at the door. Tried contacting customer service and it took ages to get off the endless loop of bot options, I finally managed to speak to a useless agent that just asked if I wanted to rearrange for Monday. As if I’m taking an extra day off! So useless. Or they offered to deliver it to the local store… an hour’s drive away!
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delivery was attempted left card phoned customer service they said would be sent out next day I requested the item be left in a safe place just shoved another card through the door phoned again they said they would phone driver and ask him to come back as i had just missed him when I got home from work did he Bother no worst ever company
ZERO STARS Absolutely disgusting company - THREE times I've received emails with a 2 hour slot only for the delivery never to arrive or even be attempted. Today again a 2 hour slot and 3 minutes after end of timeslot I receive an email saying delivery was attempted - Absolute LIARS ... even checked my security cameras assuming that maybe I didnt hear the door .... but no, no attempt made to deliver whatsover. 6 hours of my life wasted waiting for a non existent delivery and they are impossible to contact. I've emailed Wilkos telling them I no longer want the item and to refund my money. I will refuse the delivery if it does eventually show - they can jog on. Never ever have I experienced anything like this - no clue why suppliers even use them .... I'm fuming and beyond disgusted !! Wonder whether they sit around laughing knowing people are wasting their lives sat waiting for them.
Rubbish company Got my passport with visa delayed just because I don't know why. I was at home, it was a sunny midday, but the courier devided that he can't reach me and he can't find my house for some reason and just left without even attempt to call. Also support is ridiculous, need to hang for hours to get connected
By far the worst delivery company around. 1. Cannot get into contact with local office 2. Nationwide Customer service can’t get into contact with local office 3. Complete disregard for delivery windows chosen and set by THEMSELVES. 4. Delivering parcel before delivery window has started. and waiting no more than a minute and a half before getting in the van and leaving, saying couldn’t deliver. 5.all directed phone lines take you to a robot that can’t divert to customer service. 6. After hunting the internet for a real phone number. Being put on hold for an advisor to never answer and then end the call 7. Apparently the drivers are also the people who answer the customer service calls. But because their job is to drive. They can’t. (Make it make sense) 8. Clearly haven’t learned anything from previous reviews exactly the same as this 9.again setting delivery slot times and not delivering within them. Then claiming couldn’t be delivered. Looking forward to raising an official complaint about this.
Try to attempt delivery to my house over 4 times and they have never knocked or left calling card and I’ve took 4 days off work to wait in for them there a shambles I would avoid at all costs !!!! Over 7 days now for what was meant to be next day delivery
UPDATE: Con company !! After The parcel has been delivered after 1,5h after delivery window closed. After my intervention at customer service and call to comoany where I oreder the bed. Strangly the company had photo of delivery.... So beacuse there was no delivery that mean that was attempt od stealing !! I assume my fast reaction scared driver as he got call straight away and that way he come back 1,5 h later to hand my parcel. Driver couldn't said why it was marked as delivered? Didn't apologize just asToday they supossed to deliver my dog new bed. At the end of delivery window I've checked the status and find out it has been delivered 14:13 so 30 min ago ...but not at my address so where?There was no bell, no knock to the door, there were no person close to the door as my dog would react. Custom service is terrible. They weren't even says if it was actually delivered to my house number as it was just post code. They've said system not showing full address...what?? Told me to to contact with sender which I did. Terrible company, terrible customer service. Tracking number 7048528903 Now I noticed they have 2 profiles here. They shouldn't be operate. Hopefully the cpmpany which I made my order won't used them anymore.
the parcel that I was expecting from Consulate seems delivered to someone named WHINCHEFFILL. There is no one in the world whit this name as per google search. I tried to contact with DX but it is useless, only advised to contact with seller :)
Booked 24 hour service for an important parcel I needed to send. Parcel was collected on the Tuesday, as arranged, but it then basically disappeared into the system. Impossible to contact DX, they just don't want to know, and the online 'chatbot' is completely useless as you might expect. Parcel was finally delivered the following Tuesday, a whole week after it was collected from me. No explanation, no apology, nothing. The only 'positive' thing I can possibly say about the whole experience is that they didn't actually lose my parcel, but for most of the time of it's disappearance I really thought they had. Terrible service, I will never use DX again.
Steph and Josh delivered our large parcel. Very helpful, friendly and quick delivery, thank you.
Sadly I can't give a zero rating. Sent out the delivery twice and said they couldn't find us. On the second time we provided our number. The driver did not call. Managed to get hold of DX Delivery office. They said they could not communicate with the driver to assist him, in 2025 they can't communicate with the driver? We informed DX depot he didn't call for assistance, we were told the driver is not provided with a phone by the company and can only use his private phone at his discretion, once again unbelievable in 2025. They have now told us they have provided the driver with a more detailed map, we ask for them to confirm what area and address they have on the detailed map. They said they didn't know. I could continue with this circus but it would take too long!! Never use them!
I find this company still in business when they are so incompetent their system cannot recognise a simple postcode. They have garnered so many 1 Star ratings - the ultimate rubbish companies that people want to complain about you have to award 1Star. They know how awful they are why both sending the review. Let's see them close down and leave the space for a competent delivery company.
I had a delivery with DX. The driver didn't leave a calling card. However, I received a message that the delivery couldn't be completed and to arrange a redelivery. I went on the website, arranged for a new delivery. Next day, after the first and only attempt, DX has returned the parcel to the seller. That's rubbish. 😒
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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