Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
No delivery options, no delivery window. So expect you to remain in all day, won't deliver to neighbours or a safe place, rebook and exactly the same. Unable to stay in and missed the delivery twice, and unable to adjust the delivery except for another day with no options. Will avoid any company that use these to deliver.
Falsified Tracking Information Something drastically wrong with the management at DX Express, Livingston, Scotland, UK. Expecting my urgent package Saturday morning before Bank Holiday Monday. Followed tracking of package. DX Express said driver couldn't find address and returned package to depot! 21st Century and a courier service who cant find their customers location, wow!!!! I managed to contact their office in the West Midlands, who actually were helpful. I asked them to track my package location. Luckily for me it was at a depot only 12 minutes from my home. So I jumped in my car and made my way to DX Express Livingston. Turned out the driver didn't even try to deliver my package but had actually finished his work early for some reason and had gone home. So my package never left the Livingston depot for delivery and the tracking information was all falsified information. Guy at depot was however polite and helpful. Will be avoiding this company in the future, I contacted my supplier and told them the same. Shocking service. Avoid!!
Items from were due to be delivered on April 30. However, as of today, May 3, I have yet to receive it. After checking the status online, I was directed to contact the colleague by phone. During my first call, I was told the item would arrive on May 1 — it did not. I received a second call, during which I was assured the delivery would take place on May 3 at 2:00 PM — again, nothing happened. DX repeated failure to fulfill these promises, along with inconsistent and misleading communication, has left me extremely disappointed.
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Delivery was attempted by DX couriers. On the day of delivery, I was home all day had ring bell at the front. There were no signs of a driver, and no delivery was attempted. However, at the end of the day, I got an email saying delivery had attempted and a calling card was left. I rebooked for the next day for the work address. A slot was given for 4-6 hours. I waited till 07:30, the same as yesterday. I got an email saying delivery had attempted and a calling card was left. What a waste of time . I had all plans for an oil change over the long weekend, but with the amazing service, I will probably buy locally now. Driver name was akaz both days Avoid them
I received an email providing me with an hour delivery slot. I was able to track the driver, Michael, in real time. 1:06 came and went, and now it is 7 pm, yet there is still no delivery. Upon checking the tracking, it has removed the delivery map and now states, "Time Window - Standard All Day." Additionally, their website lacks contact details (i.e., phone numbers) to inquire about the status of your order.
Great delivery from dxdelivery both times order was on time carried to and placed inside garage. I was kept informed of delivery from start to finish thank you Jon & Ionut.
Joke of a company. No refunds if can't collect. Only scamming company that does too
Thanks to Kunal & Sourav delivery in Chandlers Ford today. Lovely disposition and very helpful unpacking table and chairs. Mrs B
Terrible company. Driver tried to deliver my package to a completely different address. (Found that from the shop I ordered my parcel from) Not even close to my house. No way to contact company through the website or contact numbers. Completely useless company. Do not use under any circumstances!!!!!
Service very good Time slot given evening before Courtesy call 30 mins before to advise exact time of delivery . Exact time item delivered Very helpful and courteous with my delivery Couldn’t really have been better Sometimes it just works Thank you to Tommy and Abz
On the first collection attempt I waited in and then got an email saying I didn't answer my doorbell. It never rang. Rebooked and on the second attempt I was looking out the window and saw that the driver did not even leave his van, just tapped into a mobile and drove off. I am actually glad they didn't collect because I would be worried about them delivering.
Parcel failed to arrive twice, both times it was damaged and sent back to the retailer but only after I chased them to find out where it was. They didn't contact the retailer on both occasions until I had chased them. First delivery should have been 3days, second delivery, as an apology should have been next day. Absolutely no information was offered from D X
Xx couldn’t find it arse with both hands and a map , terrible service, how is a company like this still going, dreadful.
Excellent. Thanks for quick delivery
Avoid this service! Absolutely ridiculous.. Tracking information is pointless, it just allows you to watch them drive past your local area to other places, then back to the depot with your parcel before they update it and change the information. Constantly changing the dates of delivery later and later when you make arrangements to be in for parcels based on the tracking and the expectations that they will do what they tell you they are going to do. Customer support is absent. There is a useless automated number that informs you that you can change the delivery to a later date with zero opportunity to resolve the issue.
Two wonderful friendly and helpful delivery crew, Ray and Phil. Delivered exactly on time as advised. Excellent.
Says they tried to deliver, checked CCTV, they didn't even come down our road. Said it was out for delivery the next day. It still didn't arrive. Poor communication and unreliable
Missed the delivery time window two days in a row, delivered in last ten minutes of last hour of the second day. The site is unusable in terms of reaching out to speak to an actual person, there is no communication as to what is happening or why, and the live map tracking disappears once the delivery time window has elapsed, leaving you again in limbo as to what is actually going on. Just stressful and really, really poor-not recommended
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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