Liars
Liars! Attempted delivery! Not at all! Full home cctv system and in all day, no signs of any delivery! Avoid! A crack head on roller skates would probably be more reliable!
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Liars! Attempted delivery! Not at all! Full home cctv system and in all day, no signs of any delivery! Avoid! A crack head on roller skates would probably be more reliable!
I received my delivery from DX today it was due between 7-8.30 am. My two large parcels were delivered at 8.28 am. I was extremely impressed by the punctuality and the two lovely friendly and helpful men Jack and Jason who delivered my parcels. Fantastic delivery, very impressed
The worst delivery company l have ever experienced , saying the called the previous day the video entrance buttons not working a total lie stayed at home all day waiting No card in letter box not even a email or phone call to inform me of new delivery date stay away from this company 😡
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If I could I would give them -100 in rating system. Unfortunately this option does not exist, yet. They manage to lose my parcel . Then the supplier replaced it. It was supposed to be delivered today. DX claimed the attempted delivery but they did not. Time wasting and amateurish approach to customer service. A very disappointing experience. I will never use any company using this courier again. DX is an abomination .
They give you a large window of delivery, and not notify you when they’re at your door. I was literally waiting outside when I got the “sorry we missed you” email. It was insane. Customer service is a waste of time as well so don’t bother. Just hope whatever business you’re buying from don’t use them.
I accepted a delivery from dx today, and cannot praise and thank Ashleigh and her partner enough.They went above and beyond getting my sofa in to my house.They were polite,considerate,and very careful.The box had to be taken round to the rear door,and nothing was too much trouble for them.Excellent service.
Arrived within the time slot Carol and Ashleigh put my delivery exactly where I wanted it they were very polite and nothing was a problem for them great customer service
Saw the courier on my CCTV. No card left to say he attempted to deliver my urgent parcel. There is no provision to request a 'Safe Place'. So I went to the DX Express Depot in Crawley, as they say on the website "open until 4pm". Got there and there is no reception so I phoned the number for the facility and they said they were closed, this was at 3.15pm. Wasted journey, couldn't collect urgent safety product. Worst courier experience I've ever had and I worked in Logistics !!!
Craig dx driver had 7 days to deliver still no delivery said on one left card sorry I have ring camera no footage of dx on there overall 4 delivery s on van zero delivered
Excellent communications from start to finish. Delivery drivers Kieren and Del were efficient, polite and very helpful. Thankyou.
Absolute atrocious! My item did not arrive from B&Q it now means my builder is delayed!!!!
Great service from Carol and Ashleigh. Bang on time and very helpful.
You need to come back and deliver the 99kg gates to my property. They have been dumped 300 yards away in the road and I have no way of getting them to my property. Delivery driver said he was told to dump them the lazy pig
Amazing delivery! Fantastic crew and really kind taking away the boxing/navigating a thin doorway. A.K and Sultan get 10/10 from us.
Expecting a parcel from them today and 15 minutes before scheduled delivery window had a message to say delivery had been attempted and card left - no one had come to my house and no card left. After having to deal with the rude online chat service got a call back to say the driver had cancelled the delivery nowhere near my house and they couldn’t get hold of the depot and they’d call me back. No call back so messaged again. Was told the driver had been asked to come back. No time given or tracking. Still not got my parcel. Absolute shambles of a company.
Just the same shambles as listed below.
Parcels turned up the day they were meant to (next day delivery from a kitchen door company). They did provide tracking, but that was all the link did, track the parcels last logged location. There was no estimated delivery time or or time frame (luckily they were delivered in the morning, freeing up my afternoon). One of them is a bit damaged, I've yet to unpack them to see the contents are intact. Delivery driver was friendly and efficient.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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