Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
My parcel was supposed to be delivered today between 10:30 and 12:30. When I checked the tracking just after 12pm, it showed the driver was just a few minutes from my home. Now I’ve received a message saying the driver attempted delivery and left a card. However, no one came to my door and no card was left. I have been at home all day, so this is simply not true. Is this some kind of joke?
polite helpful and great service from navdeep and his partner
I’ve just had a great experience with DX They were so accommodating delivering the (rather large) article down the side of my property. Abeid and Agng were fab, thorough and extremely polite and courteous, hence the 5* review.
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Shocking - ordered goods a week ago and haven’t heard anything. Delivery ‘attempted’ yet no photo or calling card.
Had a delivery of a flat pack bed which had to be returned Enter DX Deliveries. On arriving at house driver stated that he was not allowed to enter the premises to collect Rude indifferent and abrupt. Then stated he would return 3 hours later so I could get the parcel downstairs Me 77 years old suffering from COPD and cancer. Eventually kind neighbour assisted and parcel was propped up outside the house. Call from DX They will collect tomorrow Absolutely awful company and service
This company is a complete joke don't give a dam about the customers or your goods ipswich office even to lazy to answer their phones Drivers totally incompetent fail to deliver when they are meant to lie to customers Maybe the C E O of dx has this as a requirement for his staff Been trying to get my goods off them since 9th it's now 14th
The two lads carried heavy doors to room we asked them to. They were spot on time, so courteous and jolly for a Monday morning. Couldn’t have asked for a better service 5 star so polite. Donnell and vikas are a credit to there company
I work with a range of courier companies and DX has by far been the worst for getting stuff to me. Constantly 'unable to deliver' until sometimes the item never turns up. Why is it only DX who can never find my door, or be bothered to come to it??
Had a delivery through an Amazon purchase. The two guys Vikas and Donnell were great. They were polite and very helpful as I was unable to help with lifting due to ongoing cancer treatment. Great pair of guys. Great and speedy service.
The two delivery guys, Vishal and Lally,called 15 mins ahead of the delivery time to make sure I was expecting the delivery ( confirmed by email the day before). They were on time, polite and put the delivery exactly where I wanted it.( New hot tub lid) Great service. Does what it says in the tin.
Why is this service still around !!! Waiting times are long just to get through to a women who passes you on to someone else. They were supposed to collect and didn't do what you pay them to do, no proof of even being there. No picture. Would advise to boycott this lame delivery company and use DHL, UPS, Royal Mail or even a tortoise with one leg and blind.
Bought a rocking chair from Amazon sold by cost way Uk. I am not bothering to open the box as they used dx frieght as their delivery company. No empathy for pregnant women driver left box outside within a minute and sped off. The customer service representative for their company who answered the call was extremely rude and definitely not fit to be a customer service representative said something along the lines of we leave things outside the door and I’m like what if someone steals it. When I explained just needed someone to carry over the porch and not in the house she was extremely rude. Hopefully she gets a taste of her own medicine very soon. Royal Mail and evri are angels compared to this low life non empathetic company. I will never order anything if being delivered by this company. I hope the customer service who put the phone down on me reads this message you need to find another job as clearly you don’t know customer service maybe then you will be happier in your sad life you horrible human being.
I was expecting my parcel yesterday, driver took a photo of the flat's entrance without making ANY attempt to contact me on the phone or my partner on the intercom and left. Today, the status shows "Time Window : Standard All Day", called the customer service to confirm, spent 53 minutes on call before someone answered and confirmed they have a problem with the delivery driver for the route and it WON'T be delivered today and it will be delivered tomorrow and also suggested if I could collect the parcel from the depot which is 2 hours and 16 minutes away from me. How is it customer's problem that they hired incompetent delivery drivers and why would they accept the job and contract that they are unable to deliver. If I had an option to choose courier company to deliver the parcel, definitely this won't be the one.
DX was responsible for delivering my bike, and the experience has been nothing short of frustrating. They showed up without any prior notice, rang the doorbell once, and left without waiting or attempting to contact me further. No phone call, no proper communication – just gone. Later, I was told that I was supposed to bring the bike down to the ground floor for collection. That might be understandable if they had told me that beforehand. But they didn’t. Ironically, when they delivered the bike initially, they carried it two floors up — yet when collecting it, they expected me to magically know I needed to bring it downstairs myself. The lack of consistency, communication, and basic customer service is shocking. It’s been weeks now, and the issue still isn’t resolved. If you have a choice, do not use DX. Their service causes more stress than it’s worth.
Will not be buying from any company that uses this firm for delivery, they are useless. Courier made no attempt to deliver, just card through the door. Chat bot no use, cut off from telephone 'help' after waiting 22minutes. Google forum gave me alternative number - just to be told to rebook!! This is not the first time delivery has been dreadful from this company.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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