Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
I have been waiting 4 days for my delivery. Everyday it says it is out for delivery and does not come. DX system is all BOT controlled and have spent ages on the phone to be transfered to a BOT again. Terrible communication and lousy delivery service.
Curtis and Andrew were in time, helpful and polite. Great service.
Zain and Abhi were friendly and helpful. Thank you for a prompt efficient delivery service.
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Nathan and jason came to pickup a return, extremely professional and friendly, great customer service 🙌🏽🙌🏽🙌🏽
2 days in a row now this shambolic delivery have lied to me by saying delivery attempted and card left. Yesterday when it happened I was sitting looking out the window and no one attempted delivery. Today I'm sitting in my garden with front door open to receive a text saying delivery attempted and sorry we missed you. Utter lies and they don't realise the stress theyr causing as I've already thrown out my unwell daughters bed days ago as promised new bed yesterday Now I'm in no confidence its even going to arrive tomorrow
Awful service parcel didn't arrive 1 month, at the end delivered to somewhere, didn't provided any pictures or exact address.
NOTE the website address for dx.delivery.com is unobtainable. Instead you may be wanting dxdelivery.com which is where I have just left my review.
Friendly, helpful delivery drivers Mick & Dave ( southeast area). Placed the rather large box exactly where it needed to go.
Despite poor reviews seen here, I had a very nice experience with my delivery today. From message with the link to track the location (timely updated), to phone call 20 minutes in advance prior delivery, arriving in time and friendly and carefully Kevin and Lee everything went as planned. Well done!
Delivered on the day , on time , by sagar and Amrit . Even brought my parcel to my back garden . Thanks guys .
If I could give this abysmal company no stars I would have. Received a text message this morning at 8.25 stating the delivery from H Samuel was going to be between 14.05 & 16.05 so in the event the delivery driver turns up at 13.32 and makes no effort to knock on the door as my wife and I were in. He then leaves a half folded calling card with nothing on it No name, no house number, no signature, no suitable location - just blank. Utterly abysmal service. He had my mobile number so could have phoned me. I will NEVER use H Samuel again - NEVER!
Fantastic Customer Service Great communication of expected delivery slot 3 days before delivery with a 2 hour delivery window. Morning of delivery I received a call to confirm they would be with me in 30 mins, which was bang in the centre of the 2 hpur delivery window. Salah and Nana were super polite and made a point of wiping their feet before they came in the house. They carried the heavy package into the lounge for us, which was where the new furniture will sit. Brilliant customer service from DX Delivery and from Salah and Nana, thank you!!
Abeid and Monsoor delivered garden furniture from B&W today. They rang to let me know they would be slightly early and to check that was ok. Delivered the furniture to the back garden lifting the big boxes over a gate so that I didn’t have to unpack at the front of the house Excellent service from two friendly delivery guys Delivery to PO15
Frankie & Neil telephoned to advise they were 15 minutes from delivering couches . They arrived within the 15 minutes which was also at the start of the 3 hour delivery window. They delivered unpacked and kindly assembled my couches, took all the cardboard, wood and plastic packaging with them. They were both cheerful and professional. I would highly recommend
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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