Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
This company has yet again claimed they tried to deliver my parcel, and that they left a card. There is no card. They have no people to answer the phones, it's all automated - I would assume because their service is so terrible they don't want lots of angry phonecalls.
Punctual delivery, and Lally carried the large box into my hall and placed it as requested.
Rearranged a delivery without telling me, online chat was less thank helpful, the tracking system said to call them, the number they uses charges you to call them, over all extremely disappointing service.
they gave me a time slot of and before the given time they text saying they couldn't deliver. I checked the tracking and they said they had attempted to deliver and left a card. This is 100% a lie. They neither attempted a delivery or left a card. I tried to ring and was left on hold for 40 mins before I hung up. terrible customer service. lying drivers.
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On time polite and very helpful
On time, courteous, helpful, I am disabled and the men who delivered my very heavy chest of drawers placed my package up my steps into my door I could not wish for better service. FANTASTIC.
Absolute liars every day my parcel has been out for delivery for the last 10 days They say failed delivery but the building has 24/7 cctv and they’ve never been
terrible service! attempted to delivery and left a card. I saw no one on the camera to attempt a delivery, no card and i was even in the garden waiting for the delivery. Plus, the parcel was due yesterday and they spontaneuously decided to delivery today when i paid extra to get it expedited. cant get through to them to figure if the deliery driver is lost to actually attempt delivery and currently on hold for 30 minutes and the laat attempt of a call someone hung up! most teerible hold music too. STAY AWAY!!!
This has been the worst delivery and collection service I’ve ever experienced. For a 40kg freezer delivery, only one person was assigned—without any equipment to assist with handling such a heavy item. The driver was rude and handled the item carelessly. Shockingly, he left the freezer on my driveway without even ringing the doorbell. If I didn’t have a security alert system, I wouldn’t have known it had arrived—completely unacceptable. Later, I discovered why he avoided ringing the doorbell: the item was damaged—possibly due to mishandling during transit or by the driver himself. I contacted the seller to arrange a return and refund (which was another nightmare altogether). Four days later, another collection attempt was made—again, by a single person with no proper tools. I had to help him load the freezer into the van myself, and not even a simple “thank you” was offered. Since then, I’ve had no tracking updates. DX’s website shows no record of the collection, and my seller insists it’s still “in transit”—for more than two weeks now. I contacted DX directly and received no response. Unbelievable. This entire experience was a complete joke. I will never buy from any seller that uses DX for delivery again.
It is said card left in house but I don’t have card! All day check the tracking number nothing. I checked now - shows out for deliver and card left at house. I was at home and no one didn’t come to my house. They have a phone number and instructions what to do but no parcel no card! If I didn’t get my parcel tomorrow I will want refund! Don’t use this company!!!!
How you cant find a business address and wait in all day for a delivery is beyond me, to make matters worse the damn dx van looked at me as he drove of the industrial estate. im afraid there going like evri and hermes absolute rubbish google it abs marine and garden machinery newquay cornwall ? all sat navs find me
Twice they messed up delivery so I contacted the seller for a refund, completely and utterly useless company, worst ever, avoid
Basic manners are not required for employment at DX. Rude, awful customer service by certain drivers. Stacking fragile boxes on top of each other, denting the ones underneath is what they do best. So if you like getting ripped boxes, and then being berated by the driver... Use DX, you'll get everything you wanted!
The only courier company that cannot allegedly find my address although my postcode relates to only two properties. They do not even have the courtesy to respond to any communication via their website. This has happened numerous times with this company and I would not recommend and will be telling all my business associates.
No show, no inform, no one answer; claim for a no pay off for waiting my delivery.
Ive been in all day waiting for my delivery..Checking the app..Said delivery would be between 8am and 6pm.Said it's out for delivery..Then on my tracking app it said it had put a card through my letter box asking to arrange another day..No card no package no attempt at all to deliver..If I had known this company was this badd I would never have used them..Shocking company
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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