Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
2 man delivery by Mick and Dave, arrived exactly when expected. Dropped off my very large parcel with care and even managed to get it through the garden gate which made it easier for me to unpack. Very cheerful and helpful guys. Many thanks
Excellent in all aspects - communication - quality of service - speed - polite to boot!!!
You have to work hard to be as incompetent as DX Delivery, or Don't Expect Delivery to give them their full name. My experience with them followed the pattern of many on here - a piece of oak from B&Q, notified as to be delivered the following day. "Track your delivery" on the website shows it loaded on the van, the driver in my area. But wait! That "Live Tracking" marker hasn't moved for two hours. No delivery that day, not the following two days when "Track your delivery" showed it loaded on the van. No delivery, no card left, no communication. Each day the "Live tracking" indicator has moved to another spot in my locality, always unmoving. Finally, exasperated, I called B&Q, who provided a refund. Look at the positive reviews ( all five stars) here - they all follow a similar construction: [name] and [name] were fantastic and went beyond what I expected. Short sentence. Another short sentence. DX "Delivery", if you really are going to get your employees writing false positive reviews, at least get them to vary their style. Or then again, it's par for the course that they don't attempt very much except the bare minimum. New CEO Ian Truesdale, on the scant chance you are reading this, please issue a public apology to all the people you have disappointed and caused grief by falsifying their delivery times and van locations. Each customer deserves a cut of your salary package in compensation for 99% incompetence in your delivery company, DX "Delivery".
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Monday evening and still have no idea when my 'next day delivery' (which was due last Thursday) will arrive. Tried phoning and got fed up waiting. Tried live chat and they asked for my phone number to contact me (which they haven't) .. sender of parcel managed to contact them but I still have no idea when the parcel will arrive as they have a 'backlog' apparently ... I strongly suggest avoiding this company and any companies that use them for deliveries.
Item was delivered 1200hrs Monday 28th july item was dumped outside rear door and the driver did a runner, when inspected there is severe damage to the packaging with visible damage to the contents, I have attempted to make a complaint and have had no reply, what a shoddy poor service. I did not sign for this delivery and note it was marked as being signed is this not fraudulent ?
A very prompt efficient service. Francie & Neill call beforehand to let me know when they would arrive. Arrived exactly on time. Pleasant manner.
Two "attempted" deliveries apparently, the driver didn't even come to my house as i expect they couldn't find it, in stead of looking, calling me etc they just lie and say unable to deliver. Customer service are no use as they just say they'll put in for next day, what use is that when the driver isn't looking for your house? How many "attempted" deliveries are they planning to do? Absolute disgrace, utterly useless. I'll just jeep taking days off work then eh!
Crew arrived with my mattress on time, were very courteous, helpful and cheerful. Excellent service!
Utter nonsense - how is this company in business - no tracking number - no information - day after day a text saying Your ECLISSE UK order will be delivered via DX on an Overnight delivery service on Tuesday 29th Jul 2025 between 08:00 - 18:00. And no delivery - come on please this is a ridiculous company - avoid
DElivery driver has delivered my parcel to another house because he could not be botjhered to travel a few extra hundred yards to bring it to the proper address. Just look at the terrible reviews this company gets - WHEN ARE COURIER COMPANIES GOING TO CLEAN UP THEIR ACT AND DO THEIR JOB PROPERLY!!!!!!!!
Large parcel delivered on time and went the extra mile to help us put in our garage. Many thanks to Steve and Dan.
Waiting for two packages that were ment to be delivered four days ago. Tracking says they've been loaded onto delivery vehicle, then later scanned back in at the depot three times now. No delivery attempted. No card. No apology. Nothing. I thought Evri was sometimes bad but this is next-level bad. They're literally gaslighting their customers. Bad communication? How about no communication? I will be making a formal complaint and claiming for compensation in due course.
emailed me to say delivery will be on Thursday all day, wait around all day no delivery no contact. new email arrives delivery will be Friday 1400-1600 no delivery no contact, tracking now says moved to my requested day on Monday NOT MY REQUEST! more lies!
Mansoor & Abeid were excellent. They were prompt, polite and careful in delivering furniture to us. Would happily use again
Communication was great and everything on time the 2 delivery drivers very polite had helpful and carried the parcel to exactly where I wanted it so thanks to Sagar and Golla because it was heavy and I would not of managed it on my own
What a company having telephone numbers that NO ONE ever answers. 09.00am, 11.30am, 12.45pm, 2.30pm, 16.30pm On a line playing music for between 10 and 20 minutes. DISGRACEFUL - NO customer care.
Really helpful delivery drivers Josh and Steph. Very professional delivery
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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