Delivery to wrong address
Delivery to wrong address. Message said left at back door. Back doors not visible from the road in this area. Very unhelpful and blase. Do not purchase from companies who use DX. The worse!
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Delivery to wrong address. Message said left at back door. Back doors not visible from the road in this area. Very unhelpful and blase. Do not purchase from companies who use DX. The worse!
I was very impressed with shim and Julian they were so helpful with my delivery and very polite
very polite and helpful. informed about day of delivery
A great service from DXdelivery. Abeid and Mansoor were the the most cheerful, friendly and helpful delivery drivers. Polite, efficient and respectful. Very pleased with the service. Delivery was faster than expected and had communication from them, the day before delivery, giving a 2 hour time slot for delivery the following day. Arrived within this time slot and had a telephone call 5 minutes before their arrival to let me know to expect them. Very pleased with the service.
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Thanks to Logan and Xander for making my day. Bringing my new electric bike up to my room in a very awkward location. Having to mitigate all the tight corners around the stairs. Took them seconds to do this. I was worried how wld they be able to do so. Top guys. Five stars all over. Happy customer
Sent emails saying parcel was coming , spent the whole day in waiting , no message etc to say otherwise , went on chat this morning to be told " oh we had a hold up at depot ,it will be with you today sometime ! " absolutely useless , terrible customer service not even an apology
Absolutely awful service. Cant contact anybody by phone, they dont deliver over weekends. Three separate days the parcel has been out for delivery and it never arrives with no further update just the option to reschedule. Rescheduled twice for a different day and delivery never arrived. Worst courier service ever. Avoid avoid avoid.
Terrible Two days waiting for a delivery and nothing, to be told it will be there by 6 Utter rubbish and company not able to confirm a delivery time
The worst delivery company I have ever dealt with. Waited in all day Wednesday to be informed it would be delivered between 1 and 3pm. Tracked on map all day and it got very close a few times and then when it got to 3 the map disappeared. Waited in the rest of the evening and later on it said it was back at the depot. Then received a text the day after saying it would be delivered between 1217 and 217. Waited again and on the map it appeared to be just down the road and then disappeared. No idea where it is now. Tried to chat on the website and was told they would try and deliver today. Absolute joke of a company , not even convinced they intend to deliver anything at all. Deserve to be shut down
Another don't give a monkey's delivery company, send you notice that your delivery will be between 7.32 and 9.32 when it's already passed 10.00, unable to reply to the message as it just bounces back, the link they provide to track your delivery leads to a blank page?
STILL WAITING FOR A BEFORE 12 DELIVERY AT 1.30 AND BEEN ON HOLD ON THEIR PHONE FOR 25 MINUTES...SHOCKING
Wow what an outfit! Ordered an item from a company and paid extra for next day delivery. Five days later still no delivery and the DX tracking system is a joke. My item seemed to start its journey in Bristol then after two days it became Nottingham. It then was delivered to Bristol the next day. I live in Bath (close by) yet two days later no sign of the delivery and the tracking system is 'frozen'. Other delivery companies work well with good communication to the end customer stating delivery dates and times. This company would not be my choice in the future
Salah and Denis where amazing going above and beyond to help get my delivery through a small doorway into my garden , also very polite
Delivered on time. Crew (Hashim and Sourav) friendly, helpful and professional.
Got 2 texts and 2 emails saying delivery would be between 8am and 6pm today (8th April.) It was loaded onto a van in Paisley (I live about 20 miles from there) just before 9am. No further updates. 6pm been and gone. Tracking not updated. Do I wait in all day tomorrow again? It’s a wardrobe so they won’t leave it but what’s the chances of a rearranged delivery being made when said. So very infuriating! And now I’m annoyed my wardrobe is just getting bashed around in a van all day and will again until it’s delivered. Feel bad for the company I bought it from as I love their products but if it wasn’t for the fact I’m on holiday this week and can wait around, what would I do! EDIT: I checked at 8pm to see if there was an update and they wrote 7:37pm Card Left. Absolute lies. Shocking company. Appalling.
How they can say they missed a delivery to a shop which was open for business twice over 2 days is astounding. No way to contact quickly other than sending a 'urgent' email to which they give a 6 hour response time. For business to business they're utterly hopeless.
Email saying it will arrive between 8am-6pm. Nothing arrives all day with no notification. Try to call. Wait an hour on hold and give up. After 30 minutes of waiting on hold a lady answers and says will transfer me to the depot?!? What was the point of me sitting on hold the first 30 minutes. Shocking. And still no idea where the package is!
Left front door open and he put a card in the hall.. Amazon are best
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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