Abeid and Monsoor were very helpful
Abeid and Monsoor were very helpful, 5 star
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Abeid and Monsoor were very helpful, 5 star
I ordered an item and it was out for delivery but because I was at work they wouldn’t leave it at my home address. I rearranged delivery to my work address. The van turned up and I pointed out the parcel but b Sue it had my home address on it still the driver refused to hand it over. He turned up the next day but when he saw me come out of the depot he drove off. I have been waiting now over a week. Absolutely terrible service.
Abeid and Monsoor delivered garden set on time. They were very pleasant and helpful guys bring the set through to the garden
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I get a delivery day and in the morning get a text with my two hour window. I was tracking it. Then all of a sudden the map disappears. Then the status message changed to an all day delivery. It doesn't turn up. I ring up and get an automated message saying unfortunately they couldn't deliver today. They themselves rearranged the delivery. So i sat in all day for nothing. They didn't even attempt to deliver, i have cameras on the front of my house and nobody turned up. If I hadn't rang them myself, I would not know they had rearranged my delivery. No communication from them what so ever.
This company is appalling. Used by B&Q for their delivery. They never showed up on their original date. Items came today, boxes all broken, bits hanging out. 3 large boxes just left outside my front door, they said they don’t get paid to bring them into the house.
Same as many reviewers, online retailer used this company being a large 90KG shipment. No communication and been 'out for delivery' for the last 4 business days but each time they 'run out of time' yet we are expected to ensure someone is home each time. No communication from them, never answer their phones and the chat is pointless as just routes you to the tracking which is also pointless. We will not use ITS again for large items while they use this courier.
On time, friendly, polite. Perfect.
Unfortunate that I ordered online and they use this dreadful company, out for delivery (apparently) Mon, Tues,Weds... then nothing. Uncontactable via web site or telephone. This has happened twice to us. Check which delivery company your seller uses and avoid this one.
DX -do not trust this company 6th (sixth) enail claiming -after today’s no show ,that i had rearranged delivery on 24tb a pathetic little company total lie-i DID NOT rearrange delivery .Hiw does a nasty wee company get away with cheating ,lying ,and fooling customers NEVER TRUST them
WORST SERVICE RUINED EVERYTHING - Dx express delivery: on delivery day we hadnt recieve any update or time slot, we kept contacting customer service, wrote them called them, everything is just an robot and if you lanage to contact them via live chat which is open until 5 pm woman named Emily just told us she knows nothing, and that It will be delivered ?? Also told us to wait bit longer as we texted around 2pm, we waited and they just closed their customer service at 5 pm and doesnt give a f, now we are withou passport and ruined holidays, DX= scammers and liars More than thousand £ in garbage because of this sh**** service
I was expecting an extremely important delivery today – my passport – scheduled to arrive between 2pm and 4pm. I even took a half day off work just to stay home and make sure I didn’t miss it. At 4pm, I received a message saying the driver couldn’t make the delivery and left a card. No one had come to my door. No knock. No bell. No card left. I live in a flat, and I have CCTV cameras at home that clearly show no attempt was made during that time window. The driver simply never came. When I contacted DX via live chat, they casually told me to go to the depot to collect it. I was shocked. I explained I have a flight early tomorrow morning at 6am, and that the depot is 2.5 hours away from me — and I don’t have a car. I even asked them to contact the driver so I could meet him somewhere — they flatly refused. To make matters worse, I called the depot directly. The man who answered was rude, aggressive, and dismissive. He told me, “Listen to what I’m saying or I’ll hang up,” and repeated there were no other options – I’d have to collect it myself. No help. Just arrogance. I asked where the driver supposedly tried to deliver. The depot staff said “Nisa Local” — a random shop that could be anywhere and has nothing to do with my address. This is shocking carelessness. My home is a flat, not a corner shop. It’s like they didn’t even try. And to be clear: I didn’t choose DX Courier. This was arranged by VFS, the passport service. If I had any say, I would never have trusted DX with such an important document. This entire experience has been a nightmare. DX is the worst courier company I’ve ever dealt with. They don’t deliver, they lie about attempts, they’re rude, unhelpful, and take zero responsibility. I’m now at serious risk of missing my flight because of their incompetence. Avoid DX at all costs. If you care about your delivery reaching you on time, safely, and professionally — this is not the company for you. They should not be handling anything important.
The worst experience I've ever had with a shipping company. Driver never attempted to delivery the shipment. I contacted them straight away I received the message if the failed delivery. they said they driver cannot come back because he is not in the area. Of course he is not in the area, he never came to the area. Very bad delivery service. I wish I had option to choose between shipping companies. If you can, please avoid them.
well was told by a so called manager in customer services (very condescending and called you hun) that my £100 order of timber would be delivered Monday no show - then was advised Tuesday or Wednesday. Today is Thursday 17th to be told we have delivered it yesterday!!!! yes to the wrong address - promised someone would be out today to recover and redeliver - spoke with said dx driver who knew nothing about it ! ordered through B&Q - horrible delivery company with a horrible attitude HUN lets hope karma plays you the same hand HUN
Ordered product from B&Q to be delivered on a specific day. Received text message the day before confirming delivery time. Item was not delivered and didn't receive any email or text etc. Contacted their chatbot who has supposedly arranged a new delivery in 6 days time. No reason for non delivery given.
Still not received our delivery. For 4 days they’ve said it would be delivered, one day said was delivered and received and still nothing! Also chat facility is useless and can’t speak to anyone - no telephone number. We’ve now complained to the seller. If they continue to use this delivery company, we will not buy again from them.
Next day delivery is now 4 days late. Email received every day stating delivery will be happening on the day, given a 08:00AM - 18:00PM delivery window, yet nobody shows up. Useless company. Tried to contact DX delivery for update, was on hold for an hour with no answer. How companies like this exist is a mystery to me
Ordered a new bike from a reputable E-Bike retailer, got given a 10 hour window in which the bike would come. Didn't turn up, didn't get an email or text to say it had been delayed, nothing. Bearing in mind I've ordered something that's cost just under a grand and you can't even be arsed bringing it is absolute bollocks. It's not even coming from far away either, I could drive to their depot in 20 minutes, absolute jokers.
I had to rate 1 star as there isn't a negative score available. Supposed to have a B&Q delivery on 11th April, driver allegedly broke down and couldn't complete although they stated attempted delivery at 16.24 hrs when I was at home. DX rescheduled for 15th which I told them was not acceptable so, confirmed priority delivery for 16th - guess what, no delivery! Email from DX saying 'sorry for the confusion, it's scheduled for tomorrow (17th). Told them to cancel delivery,no good to me now. They are useless!
Terrible experience, it's currently the 16th April. These guys had my order on Monday (14th) they were ment to deliver my parcel today and had it booked in on route with my delivery time. Today I received a text saying we won't be delivering your parcel today. I phoned up and my parcel hasn't even left the the main depo for it be be delivered at my local depo then to be delivered locally. Not only have I taken time out of my day to be in but they now can't deliver my parcel untill after Easter holidays which is the 22nd of April. Wouldn't buy from any company which uses this delivery service. Would have been quicker to walk half way across the UK to collect my parcel then walk back home.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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