Very caring delivery guys made the…
Very caring delivery guys made the delivery pleasant were careful where they left the parcel and took extreme care also very polite and friendly
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Very caring delivery guys made the delivery pleasant were careful where they left the parcel and took extreme care also very polite and friendly
I didn’t even want to give Dx a one star rating. I have waited in on three different occasions for a really expensive item that required a signature on delivery. I have rearranged appointments and a visit to my husband who is disabled and in a care home but each time I received an unable to deliver that day message, it was asking me to arrange a different day which I have done but no delivery date has been honoured. I spent over 45 mins on hold trying to speak to someone gave up and then I tried the ‘chat to an expert’ service. What a total laugh that was. He had no idea when my parcel would be delivered and could not guarantee that it would be delivered the next day even if I tried to book it in for then. He said that he would arrange a telephone call from their customer service if I gave him my number but that hasnt happened either. I have emailed the company I bought my item from to complain about them using Dx delivery service. When I’m going to get my item who knows - it’s a total disaster from start to finish (not yet!!). One of the worst customer service departments and delivery companies ever.
Terrible, they don't call me at all, I get an email to say they have attempted delivery. I have been waiting a week for my parcel and they keep trying to redeliver and still not arrived. my tracking number is 7047769169. I cant call the number , only chat online where they keep rebooking my delivery everyday and it still has not come
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One of the worst delivery experiences I’ve ever had DX Delivery was supposed to deliver urgent legal documents from a law office in London. They failed to deliver on three separate occasions — despite me being at home all day each time. I live in a gated complex with a video doorbell system that records all activity — nobody rang, nobody knocked. No delivery attempts were made. I had to take three days off work just to try and receive this delivery. In the end, I was forced to track the delivery driver (who ended up being a lovely guy) through Sheffield in my car, just to get my own documents. That was the only way I finally got them. Absolutely unbelievable. I cannot recommend DX Delivery to anyone — and I genuinely don’t understand how a legal office could entrust important documents to such a useless service.
Parcel delivered and signed for at an address we have no idea where it is. Paid for a patio set that someone else is sat on as we haven't got it. Absolutely atrocious
I have had the worst possible experience with DX. They have invented reasons to avoid, delay and cancel the delivery of my item. These excuses included "it needs to be on a pallet' and 'there are bollards at the end of your street so we can't get a lorry in." Given that I had paid extra for a home delivery both excuses are absolute fabrication. Add to that I spent about four hours on the phone hopelessly waiting to be answered and sent emails. They totally failed to answer the phone or respond to emails. Their online 'ChatBot' is a complete joke and sends you round in circles without ever progressing your issue or providing a solution. Eventually thanks to extended efforts of the original retailer I was able to visit their depot and collect the item myself. Ironically I was helped by a member of staff to carry it through the warehouse without ever needing a pallet. I will never buy anything again from a company using DX as their delivery agent. AVOID AT ALL COSTS
Poor service, tried to contact DX as they were delivering on a day I knew I wouldn't be in. I tried to call but couldn't get through. Used the request a call back, but never received a call. I then rang back and sat on hold for over an hour. I filled out the form on line to get a call - nothing. I was just trying to get the delivery rearranged as I didn't want hundreds of pounds of wardrobe left on my door step. I have just now watched the DX delivery driver ring the bell, not get a reply and leave the (Big) packages in the rain on my door step, take a picture and leave. Really poor service. I now have to change my plans, to go and make sure the wardrobes are safe. Really poor service. Will be VERY cautious of experiencing DX at another time.
Not going to be in on said date so changed delivery date. The parcel was still delivered on the original date & parcel just left on doorstep for anyone to take. Not Acceptable.
Had a BBQ delivered by Brandon and Mark from the Cribbs depot. They couldn’t have been better. Great timing updates and delivered it where I asked. Thanks guys.
The courier has failed to deliver my parcel three times. I've been home each time and they do not ring the doorbell or call. I have watched the tracking just to see them drive up to my apartment building and instantly hit 'unable to deliver' and drive off. The only customer service option available is over chat and all they can do is rebook or return to sender. They refuse to contact the driver to ask them to return to the address. It's incredibly unhelpful. They don't want to ask the driver to return to an address as they are on a tight schedule, however they're more than happy for me to waste my time waiting for them to 'attempt' delivery multiple times.
On time and very helpful
I paid RSPB for delivery Thursday. DX said it was coming but never arrived then they said it would be between 10.37 and 12.37 Friday but it never came in the window nor at all . Did an on-line chat and they said the 2 hour window was only a guideline but its an all day service and could give no updates. Heard nothing today Saturday. Will never buy from anyone using DX as a carrier. they tell you nothing and dont honour anything basically just rude people.
One of the terrible courier companies. What's the point of having GPS if they still can't find the place marked on the map. I was waiting for the parcel and at the same time I was following the courier where he was. Imagine my surprise when I saw him on the other side of the street thinking that he was probably delivering something to someone. Less than a minute later I got a message that I was not at home and therefore the parcel could not be delivered to me, a card with the number was left. For whom? Where? Even if the courier left anything, it wasn't me because he didn't reach the indicated address, he was on a completely different street.
Absolutely the worst courier company in the world. A complete disgrace when it comes to customer service. Despite providing a perfectly accurate address twice, they still failed to deliver my parcel. They never called my phone, never rang the doorbell — just marked the delivery as failed without even trying. I honestly can’t say enough bad things about this company. Avoid at all costs!”
Endless disappointment. I've had countless deliveries delayed, misrouted or not even turn up. Yet no other courier seems to have these issues.
Companies need to stop using this delivery company their awful. No confirmation stuffs been delivered. Parcels left lying by my gate for anyone to pick up and walk away with. Half deliveries made with no update that the other part of delivery is delayed. Supposed to be getting the other box by Monday we will wait and see! Absolutely awful service a bit of communication goes a long way but they don’t communicate!
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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