Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
Dx Delivery receives a significant amount of criticism from customers, with many expressing frustration over delivery failures and poor communication. Reviewers frequently report long waits for deliveries, with some waiting over a week for items that were promised for next-day delivery.
Complaints about incorrect address issues and alleged false delivery attempts are common, leading to a perception of unreliability. However, there are positive remarks about specific delivery personnel who are noted for their politeness, helpfulness, and punctuality. Some customers appreciate the efficiency and care shown by individual drivers during the delivery process. Despite these positive experiences, the overwhelming sentiment reflects dissatisfaction with the company's overall service. Overall, Dx Delivery struggles to meet customer expectations consistently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 797 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.2 | 9 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 1.2 | 31 |
| Jan 25 | 1.3 | 89 |
| Feb 25 | 2.1 | 59 |
| Mar 25 | 1.7 | 86 |
| Apr 25 | 1.8 | 117 |
| May 25 | 1.6 | 113 |
| Jun 25 | 1.5 | 78 |
| Jul 25 | 2.9 | 123 |
| Aug 25 | 2.6 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I ordered 2 very large and heavy doors from B&Q they were delivered today by Robin and Charlotte from DX Delivery”
“My delivery is yet to arrive today - - it is now 11:45”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 50 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 1.6 out of 5 (poor) | +30% | 797 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Dx Delivery is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.6).
500 reviews of Dx Delivery. Filter by what matters to you.
Delivered Exactly™ they said, they seem to have missed out the Delivered Exactly™ 3 days late with no explanation on why they changed the date but then show the new date as "your chosen date". No DX I did not choose it, you screwed up and then either due to fraudulent or poor IT system try and hide the truth
Lack of communication is definitely an issue with this company, tracking stated my item was on the delivery van at 7.30am Saturday morning so stayed at home all day waiting for delivery. Tracking never changed until 8.00am Monday morning when stated out for delivery, not even given a timeframe for this either, needs improvement
Delivered to wrong address - dumped at my neighbours house down the lane after telling him they needed a signature then driving off before he was dressed. Appalling company - this is the 2nd time they have dumped stuff at different location despite good signage on the house. Companies using this courier deserve to lose business
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Poor service, no communication, no update was told my delivery was due on the 04/04/2025, nothing came did not even get any update until I used their live chat and now I have to wait till Monday to get this when I have to travel on sunday and I have to go with this this parcel. This is causing me a lot. I am very displeased.
Like countless others my package wasn't delivered! I had an all day slot, so waited at home all day. No communications from DX. I have emailed the company I bought from and told them to go and look at these reviews as they too will be getting a 1* for using DX and I won't recommend to family and friends. I will be very sure in the future to check when buying online who the couriers are. DX won't even see these reviews as they haven't owned this page, but it's so good to vent!
DO NOT USE THIS COMPANY. Worst delivery company ever. Two days running they have said they tried to deliver to my workshop but I was in both days and second day I sat outside waiting on the time slot given. Can't get hold of anyone on the phone and no one calls back when you ask them too so you can get the mess of a delivery sorted out. Urgent materials that were needed still not arrived. Thank you DX
Didn’t arrive at all as stated on text The DX experience has been abysmal for us. We are 81 and the order was a ramp for our holiday caravan , where we were going after delivery. Tracking never upgraded , chat kept referring us to web site. Phone advisors not available. Couldn't go out to do weekly shopping, left in dark. Order never came. No information given re delay or future delivery intentions. Lets down the ramp companies good name who were excellent. DX should be changed to Indirect inexact . Update given window of 1130 to 1330 today Also missed. Latest SUCCESS very helpful Martin in Office sorted it out delivered by very helpful driver. Who wasn’t involved yesterday. Thank you for completing task
DONT USE THIS COMPANY Beware when buying from a company they are not using xx to deliver your item
Ordered through the Debenhams website, they use DX as a courier, delivery was meant to be today between 8-6, delivery was not made at all. I briefly got a call from a number who immediately hung when I answered, apparently this was the driver. Tried to get in touch via phone, was on hold for 40 minutes but no picked up. Eventually tried the number that tried to ring and was told that delivery would be attempted again tomorrow, I said it wasn’t and no card had been left. Was told ‘you don’t need that.’ Shockingly unprofessional, avoid like the plague.
First experience with this company and will definitely be the last. I waited all day yesterday for a delivery due between 8am-6pm it did not arrive. Status on website hasn’t changed for 3 days still showing out for delivery yesterday. Nobody answers the phone I’ve tried contacting them online no response. I would not recommend this company to anyone and if they are the delivery company I would not place an order.
Never in my entire life have I ever experienced a delivery driver that rude. Box was damaged so I said I’m going to check it before I sign, started having a go at me saying your not allowed to do that which seemed really weird, the item was in the box so I said yes that’s fine and started to sign but the screen was so mucky and I politely said it’s slippery so it won’t take my signature so you want to wipe it and wow with attitude like I was a piece of dirt said you wipe it, then as he was walking away started slagging me off, so I said excuse me what did you say and he gave me a load of abuse so I did at this point say who the fk do your talking to and my god more abuse. Then I said I’m going to speak to your manager and he said go on then he’s in the van and the guy hanging out of the van then started with the abuse as well. Genuinely never EVER experienced any thing like it. I will contact the company who used them and explain why I will never be ordering from them again. And check in future who’s delivering my items. Just wow. Absolutely metal.
Delivery scheduled for 1st April, then at 15.24 on the day, according to their tracking, delivery was "scheduled for redelivery" for 2nd April as per my request - LIE. Redelivery implies delivery had been attempted - it hadn't. Supposedly I'd submitted a request for redelivery on 2nd April - I hadn't. This company must be doing terrible damage to retailers if my, and the hundreds of others posting reviews, experience is typical. UPDATE 2nd April, tracking says delivery 'might be attempted' today - unbelievable! The supplier has been given a totally different tracking message saying there had been a problem with the driver, making no mention of any changes by me! SECOND UPDATE - delivery slot of 13:16 to 15:16 given, no delivery, tracking link vanished, then package shown scanned back into DX store at 18:54. THIS COMPANY IS EITHER TOTALLY INCOMPETENT OR FRAUDULENT, OR BOTH. ANY BUSINESS USING DX MUST BE CRAZY, IT WILL RUIN THEIR BUSINESS.
My delivery was on time with plenty of notice beforehand. My two delivery men were Abeid and Mansoor who were very efficient and friendly and placed my heavy item in a secure place so I didn’t have to move it. Nice to have two cheerful smiley people deliver for once. Would highly recommend.
Absolutely appalling customer care - drivers that don't deliver day after day, incompetent customer care people that don't communicate amongst themselves, talk over you and then start having a go because you're interrupting them - getting sick and tired of this attitude every single day. I wish I could ban these people from getting my deliveries, I would avoid them like the plague!
What a shock I've come on here to see about DX customer service And shockingly, it's absolutely dog #%#% I'm a delivery driver myself, and I've even worked for one of the branches Told me they were coming on three different days took 20 minutes to answer the phone and then hung up on me An absolute see you next Tuesday of a delivery service I'm a third-party courier myself, but you do have to have some kind of customer care and he have none
Bought from a company who rely on DX to communicate receipt of parcel and confirm with the customer delivery. This reliance is misplaced both in the communication and quality of the delivery. No info as to when delivery to be done. Only capped by delivering to our drive in full view of any passerby. As we were on holiday, not expecting delivery for some weeks it was only through the effort of our neighbours that the goods were made safe. I would not trust DX to deliver anything let alone anything of much value
Absolute 3rd world service, DX Delivery couldn't even compete against pigeon post. They collected the item 22 hours ago, and allege it isn't in their system, try again tomorrow, or maybe next week ? You pay £40 for a courier and end up that Postman Pat's cat could have walked and delivered it quicker than this bunch of jokers, now wait to see if it ever gets delivered or appears for sale on Ebay somewhere, not to be trusted.
Package set to arrive between 08.00 and 18.00 . Eventually I went to suppliers site to read " courier attemtempted to deliver package at 09.0x but was unable to do so". Using tracking information, the package was returned to their base at 09.0x. I have a fairly comprehensive array of security cameras, which don't show any attempt of delivery at any time. I believe that DX freight need closer checks on the delivery staff. God knows when the package will be delivered as having spent over an hour on their CHAT followed by phone calls I have still to speak directly to a human. Unfortunately I have lost faith in this company, and would suggest that anyone who might want to send package through them to think again.
Dx Delivery is a logistics and delivery service provider that specializes in facilitating efficient and reliable shipping solutions for businesses and consumers. The company offers a range of delivery options designed to meet the diverse needs of its clients, ensuring timely and secure transportation of goods. With a focus on optimizing the delivery process, Dx Delivery caters to e-commerce businesses, retailers, and individual customers seeking dependable shipping services. The company's platform allows users to track their shipments in real-time, enhancing transparency and customer satisfaction. By leveraging advanced technology and a network of logistics partners, Dx Delivery is committed to streamlining the delivery experience. Its target market includes businesses looking for cost-effective shipping solutions as well as consumers who value fast and reliable delivery of their purchases.
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