Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
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Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
1,000
100%
-0.2
● Low
1.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.3▼ 0.2
12-month avg
1.3
All-time
1.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
1.4
178
May 25
1.4
240
Jun 25
1.3
252
Jul 25
1.2
278
Aug 25
1.4
52
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 29 positive reviews
Website & app28%
8 mentions
Customer service10%
3 mentions
Delivery10%
3 mentions
Quality7%
2 mentions
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
On “Website & app” · Aug 4, 2025
Top complaintsof 465 negative reviews
Customer service25%
118 mentions
Account issues21%
99 mentions
Payment issues13%
61 mentions
Refund11%
52 mentions
“Etsy refused to pay my remaining balance after account suspension
My Etsy seller account was permanently suspended”
On “Customer service” · Aug 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Habe bei Etsy verschiedene Artikel bei zwei verschiedenen Verkäufern bestellt. Eine Lieferung war komplikationslos und sehr gut, alles entsprach der Bestellung. Bei der zweiten Lieferung - einem Windspiel - kam ein Artikel, der nicht genau der Beschreibung entsprach. Die Rücksendung über Etsy gestaltet sich sehr schwierig, nicht wegen dem Verkäufer sondern wegen Etsy. Wollen Fotos.....
Diese muß ich ja zunächst mit dem Handy aufnehmen, an meinen stationären PC senden .....
Da vergeht mir das Interesse an einer Rücksendung. Im übrigen halte ich die Software insgesamt für verbesserungswürdig, müsste vereinfacht werden, z.B müsste ein Rücksendeschein bereit gestellt werden.
Werde von daher von weiteren Bestellungen Abstand nehmen und kann Etsy nicht empfehlen.
I wish I could give zero stars. I opened my shop on Etsy in 2020, and after reopening this year found myself suspended after one sale. I have been attempting to contact Etsy support since 10th February (it is currently 8th July), asking for clarification as to why my ID has been repeatedly rejected, and received obviously auto-generated emails in response about my billing card instead. In May I responded to an email from Etsy within this email chain which explicitly requested a response, in which I attempted to submit a complaint, and received an email saying it was a no response email. I then opened a new ticket with Etsy support, in which I made a formal complaint, and received a response almost immediately, before then being ignored promptly after responding requesting they deposit the money owed to me into my bank account and close my account.
It is now July, and I am still trying to withdraw the money owed to me by Etsy for my sales, and have had no luck contacting customer "support".
Avoid selling through Etsy at all costs. They do not care about the sellers or artists upon whom they've built their site. They will rip off independent creators and artists unapologetically. Etsy only care about money, not the "community" or people behind the products they reap all the profit from.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Stay away from this company. They are disgusting. You’ll experience fraud and incompetence at levels you never thought possible. They make some of the worst companies out there look competent.
Do not use this website. Customer service is vey bad. My order was placed on 30 Jun 25. It should have arrived on 02-03 July 25 as per their email on 01 July 25 but it still havent arrived yet and its 07 july today. Nor correspondence from the company.
Forced to use app for tracking but messages only on web
Forced to use app for tracking, but can only get to messages on website. Pathetic. Why move tracking to the app and leave messages on web? How many different ways are you going to make me use your service
Unjustified Account Suspension Without Explanation
I was a seller on Etsy offering handmade digital tarot readings. On June 30, 2025, my new shop "Mystic Layla" was permanently suspended without prior notice or a clear explanation. I followed all Etsy policies and sold only digital items that comply with their Handmade and Prohibited Items guidelines.
I filed an appeal on July 5 (Request #3726683862), stating I had reviewed all policies and was willing to fix anything if needed. The appeal was denied with a generic response that provided no specific reason or evidence. I replied multiple times asking for clarification but was completely ignored.
Etsy's lack of transparency and refusal to allow sellers to understand or correct supposed violations is very concerning. I’ve now filed a formal complaint through the Better Business Bureau (BBB ID #23561075) and am still awaiting a fair response.
I am not asking for special treatment, just a clear explanation and a chance to address any issue fairly.
Is Etsy really so insensitive, apathetic and greedy as to make money off the misery of people who have been denied due process and just shoved into a concentration camp? That’s what selling these products says to everyone. If that is indeed what Etsy is really about, I for one, will never buy from you again.
This is so disgusting, appalling, and loathsome. I hope this was just bad judgement for a short while and all these products will be removed. I will be watching to see what happens over the next couple of weeks.
I just started selling a few items on Etsy. Well, what an awful company. Their customer support is incompetent. They keep removing one of my listings due to “medical statement” prohibition, to which I’m making none. I asked the support to elaborate where my error in listing is and they can’t state it themselves—they can only remove it.
On my last sale, Etsy charge me $7+ for a shipping label and it said i had saved 30% on shipping cost by purchasing with them.
Mind you, I might be new to Etsy, but I’ve been selling online longer than Etsy has been in existence and I’m quite familiar with many shipping costs. I was only shipping 5 cosmetic spatulas— 2 inch silicone spatulas. Out of curiosity, I asked the employee at the post office what that would’ve cost if I had bought directly from them. His response $4.82. So Etsy ripped me off by $3. Let alone its false advertising
Time to remove my listings from there. I just wanted to try it and it’s not worth it.
If I could give zero stars, I definetly would !!! THEY STOLE 400 EURO FROM ME !!! They wanted to verificate my bank account by transferring money. They can not give you you money back after. I know this sounds like scam ! But no no it is the REAL ETSY WEBSITE AND CUSTOMER SERVICE who does this kind of crime. The customer service operator "Miguel Suarez" makes sure you trust him and when you do, he steals your money and cant reverse it !!! HORRIBLE SERVICE ! WATCH OUT !!!!!
The good news is this website tells you where sellers are from, so you can boycott chinese products.
The bad news is that teh website is a nightmare.
It filled out my address wrong, and then tried to get me to purchase something random that i looked at yesterday and not the two items in my basket from today.
When trying to go back and check my address it forced me to go back and login a second time, even though i was already logged in. Naturally it wouldn't accept my email address, so it then started demanding that i do capture codes. Clicking on motorbike tiles, that kind of thing. After 20 minutes and endless capture codes later, it then tells me that my login was incorrect.
I go back into my browser passwords and i can see my actual password that i used to login to etsy. But it wont accept it for viewing my personal details. Naturally every time i have to go through more capture codes, because i'm the internet's least trusted person because Etsy can't remember a login.
I give up and in the confusion slam my mouse into my desk fixing the scroll wheel that's been busted for the last 2 months, and in frustration login using my google account. Etsy then leak all my personal information to google, something i've been trying to prevent for the last 4-5 years.
It transfers over the previous etsy purchases from a different account over to my google account.
I delete the address that etsy somehow got wrong from my postal code (i.e. zip code to you americans out there).
After that i go back to look at the purchases i just made. Naturally in the website i can't look at the purchases i just made, it takes me to the seller homepage and refuses to show me what i bought because the seller has sold out of that item, and the developers of etsy website didn't think to keep a copy of it for future reference, in case, you know the hand made item doesn't look like the thing that the buyer bought in the photo. Burn the evidence i guess and deny all responsibility and remove any hope of accountability i guess is the plan.
I then can't find the postal address of the previous purchases i've made through etsy because it doesn't want to show me that for some reason, i have to go back and find the purchases that are now sprawled across multiple email addresses.
What an absolute sh*tshow of a website. If you ever want a reason why leftwing hipsters shouldn't be trusted anywhere near a keyboard this website is living proof of that.
I see that people have been selling alligator alcatraz t-shirts on etsy and this has upset some lefties. I approve of this so i'm upping the number of stars on my review.
Etsy took my $ and No product delivered and no refund
I bought an item from @Etsy while logged in. It says “delivered,” but I never received it. Now I’m locked out of my account, can’t contact the seller, and Etsy has no working support.
This is a platform failure. Fix it. #EtsyFail
I buy and sell watches, so the only category I look at is watches. Today, I was looking for Garmin wristwatches to see what was available. Lo and behold, many listings were there and after three or more weeks of reporting them, I reported that the companies that have listings show 800.00 shipping fees, and more importantly, you must make your purchase through THEIR website, not Etsy. You can guess without much brain power that these listings are a fraudulent site. I have reported each of these listings to Etsy, but Etsy has done ABSOLUTELY NOTHING to correct their own problem (not to mention their own listing rules) and loss of income. Therefore, I must assume that their probably other listings like this and Etsy does not monitor these listings and worse, delete them. I DO NOT RECOMMEND ESTY FOR ANY SHOPPING!!!
Ganz furchtbar! Ist genau so schrottiges, wertloses Zeug wie bei all den anderen Anbietern.
Nachtrag: Ich kann mich auch nicht mehr anmelden! Und wenn man an die hilfe@-Adresse schreibt, kommt die Meldung, dass man sich anmelden muss... WTF???
Der Etsy-Verkäufer Psalm Felize hatte sich geweigert, Retourenaufkleber zu schicken und mir schriftlich zugesagt, dass ich die Armbänder behalten darf, OHNE zu zahlen. Leider war dieser Psalm Felize zu dumm und/oder zu faul, Klarna zu informieren, dass die Rechnung obsolet wurde. Und nun kämpfe ich mit Klarna und sende denen dauernd den E-Mail-Verkehr mit diesem Verkäufer, aber bei Klarna kann auch keiner lesen und das Gelesene verstehen... Aber das ist ja generell ein Problem heutzutage!!!
