Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Etsy's chat doesn't work. They kept my money and provide no way to contact them online, after I got a seller who took my order then left the platform. When signed in, I tried to use chat, but it just keeps asking for my name and email, in an endless loop. It was an expensive lesson for me to never use the site again.
trustpilot summary says it all: "Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various aspects of the platform." so, i found a laser cut model on Pinterst, linked to etsy. bought it for about 2.99. first off, apple pay has my name wrong, and has a delivery address. for. a. download. so, your developer doesn't know how to program apple pay (yes, i do in my own app). pay for item, no instructions after. go to email, find a receipt and a download link. click download link. opens up etsy in web browser, prompts for registration. i register. page just hangs. so i reload. enter details again. 'carnt register, email exists'. so i log in. permissions error. oops you cant do that or some such. go back to email, see a verify link. click it, verify. go back to download link, still broken. re-register with google. download link still broken. link to contact seller also broken. permissions error. it's beyond a joke that IT engineers like me were forced out of an industry by kids half our age, and this is the result. websites that just don't flippin well work !!!! useless !!! and as for the stupid zebra crossing captcha on login. don't slow us down trying just to use the site !!!! maybe learn to program ? or jsut read ur trustpilot reviews, it's not just me complaining !!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Het gaat om een systeemfout bij de accountaanmaak en de koppeling daarvan aan de inlogprocedure .Het gaat zo, als je een account aanmaakt dan vragen ze naar een naam en een wachtwoord, echter als je moet inloggen vragen ze naar een emailadres en een wachtwoord...doe je dat met het wachtwoord van op je account aangemaakt, dan zeggen ze dat dit niet klopt doe je de naam ipv het emailadres met het wachtwoord dan lukt het ook niet. Dit is een bekende systeemfout bij websites die een goedkope ICTér gebruiken en van zo'n groot bedrijf mag je verwachten dat ze dat niet doen.Dan gaan ze je ook nog blocken z.g. ben jij onbetrouwbaar en dan zit je te wachten op je pakket zonder track en trace omdat je daarvoor eerst moet inloggen en dat terwijl ieder normaal bedrijf je die info gewoon via de mail toestuurt
Piattaforma imbarazzante,i soldi spesi peggio in vita mia. Pieno di bot,falsi acquisti,assistenza inesistente. Profilo aperto da più di un anno e mai un risvolto positivo,potrei continuare all infinito..Impensabile dato che è pure A PAGAMENTO! Mai e poi mai la consiglierei.
a payout misconfiguration caused by Etsy Support, which remains unresolved after nearly three months. --- 🔎 Background: In May 2025, Etsy Support manually activated Etsy Payments on my shop without my consent and linked a Ukrainian bank account that I had never approved for payments. As a result, my account was misconfigured as a U.S. bank setup but with a Ukrainian bank card number, which now: Requires Plaid verification (not available in Ukraine), Blocks me from adding my verified Payoneer account (required for Ukrainian sellers), And has completely disabled access to my payouts. This error was acknowledged by multiple support agents. I’ve gone through: Full Trust & Safety verification: Multiple escalations, Confirmations that the account was unlinked and Payoneer would be enabled, Yet no resolution has been implemented. --- Serious implications: The issue was created entirely by Etsy Support, not by me. Cases have all the evidence and screenshots. But they were all closed as resolved, which is not true. I live in Ukraine under full-scale war, and this is my only source of income.
Update: I got the product the next day, hence updating the review to 3 stars. Ordered RUST (33 Skins) - All Rounds (38+39+40) Twitch Drops, got no order acknowledgement nor the product on my email, I am going to submit a fraud complaint against etsy.com Order# 3735090490
Etsy closed my shop down and unfairly banned me FOR LIFE!!! due to a syncing error between my website and my Etsy account which I had no idea was happening. I sent them proof of this, apologised multiple times, wrote emails and letters and no one even bothered to respond. Etsy don’t care about their sellers. They don’t want my money clearly. My advice is to stay well away from Etsy their customer service is non existent and their policies are shameful and degrading
In 2023, Etsy permanently closed my seller account without providing any reason or explanation. I received no warning, no prior communication, and no opportunity to clarify or resolve any possible issue. I reached out to Etsy support multiple times but was never given a specific explanation for the suspension. As a small independent artist who relied on Etsy to showcase and sell my original and digital artwork, this decision had a serious impact on my efforts. I have always respected Etsy’s policies and terms of service, and I believe I deserved at least a transparent explanation. Etsy’s lack of accountability and communication in this matter is deeply frustrating and unfair. I am seeking answers and respectfully request a formal review or a proper reason for why my account was permanently closed.
A bunch of con artists on this site. Sell you bad quality items and then etsy don't help you. Absolute joke. I do not recommend this site
I have been happy to have an account with Etsy for years however was disturbed to see merchandise promoting alligator alcatraz. I find this offensive and I am very disappointed that this company has these products on the site. I have since closed my account
Since 2017, I have run a small Etsy shop from Jordan, completing over 5,900 orders and fully complying with Etsy’s rules. I was notified that (my Etsy shop will be forcibly closed on 5 August 2025 ), due to Etsy’s decision to remove PayPal as a payment option and the absence of Etsy Payments in Jordan - leaving me no means to receive payments. . I proposed multiple reasonable and lawful solutions to Etsy, including : * Using my verified Payoneer account, which works legally and officially in Jordan.(which is permitted for sellers in other countries). * Transferring my shop location or shop management to a US based trusted individual. * Establishing a US based company to legally shift my store operations. Unfortunately, Etsy rejected every solution without offering any alternative. They did not give me a path forward, nor did they demonstrate any consideration for loyal sellers who helped build their platform, They refused to allow PayPal to continue until a proper solution could be found. Etsy allow sellers from many countries around the world to receive payments from Payoneer, Although I have a verified Payoneer account, but they do not want to add the Payoneer service to me. It is deeply unjust for Etsy to succeed with our efforts for years, and now abandon us without support. They are turning their back on sellers who helped build this platform, not because we did anything wrong, but simply because of where we live. We sellers are families, workers, human beings, not numbers. And I believe this injustice should be addressed at the highest level. . I have filed a complaint with the honorable gentlemen at the BBB. I hope they will look into my issue and help me. I hope that in the future, the competent legal authority will hold them accountable and stop them from this injustice to simple sellers. I hope that my store will not be closed and that my only source of income that supports my family and children will not be stopped.
1-Star Review: "Etsy Seller Sold FAKE Indigo – No Proof, No Refund" Title: "Scammed on 'Pure Indigofera' – Seller Refused Basic Tests!" Review: I ordered Indigofera tinctoria from this shop, but: Seller refused to send a video test (powder + soda ash turning yellow-green). No lab reports (heavy metals? Who knows!). Product was fake (zero dye content—tested myself). When confronted, they: Ghosted my messages. Blocked me after I demanded proof. Etsy support did NOTHING ("Dispute with seller"). To buyers: Demand VIDEO proof before buying. Avoid shops that can’t provide lab reports. Never trust "100% pure" claims without evidence. To Etsy: Start verifying "natural dye" sellers or lose credibility. Shop name: [Insert Seller Name] Product: "Pure Indigo Powder" (LIES) here is discussion I resived the packege 347.78 NOK * Seller VAT included (where applicable). Additional VAT may be applied by Etsy at checkout Indigo - Indigofera Tinctoria - Natural Dyes - Indigo Powder - 4 ounce package and when i read was about 1kg at home was about 80gr. how come ? with vat: paying for post office became almost about 800 Norwegian krown. now i see no killo and no gramme why is that ? Indigo - Indigofera Tinctoria - Natural Dyes - Indigo Powder - 4 ounce package 348.52 NOK Buy it now Date: Jul 1, 20259:26am EDT Linda LaBelle Message:I don't know what you're talking about. You ordered and were sent a 4-ounce package of indigo. I packed your order myself. Date: Jul 2, 20255:05am EDT Message:4-ounce package of indigo? Where is a gram or a kilogram? Date: Jul 2, 20255:06am EDT Message:I am asking a gram and a kilogram? Date: 4 days ago9:14am EDT Message:Dear Linda, The Indigofera I received is not authentic and does not work as described. When tested with baking soda and warm water, the color remained dark blue instead of turning yellow-green (proof available upon request). Additionally, the product was significantly underweight—it should have been over 100g but only weighed around 80g. Since this item is clearly misrepresented, I’d like a full refund. Please provide a return label so I can send it back. If I don’t hear back soon, I’ll need to escalate this issue to Etsy Support. Kindly resolve this matter promptly. Best regards, Salvatore Giuseppe Date: 4 days ago9:34am EDT Linda LaBelle Message:Nothing has been misrepresented! The Indigofera tinctoria from Living Blue is 100% natural indigo. I have been working with Living Blue since 2018. I use this very same indigo for my projects. I have been selling, working with, and teaching about indigo for over 25 years, both domestically and internationally. Baking soda and warm water will not create an indigo vat. I weighed out and packaged your order myself. The weight was 4 ounces at the time of shipping. Date: 4 days ago6:44pm EDT Message:"Dear Linda, I appreciate your response, but my scientific test (baking soda and even tryed with Natron + warm water) confirmed the product does not behave as authentic Indigofera tinctoria should. For transparency, I request: Batch-specific lab reports (HPLC or TLC tests showing indigotin content). Video proof of your own baking soda test with this batch. If you cannot provide this, I will escalate to Etsy’s dispute team with my evidence. I’d prefer to resolve this amicably. Best, Salvatore"
I have held a shop with Etsy since 2008, but now I recommend a total boycott of this disgraceful company and have closed my shop due to Etsy and its CEO refusing to stop spreading hate and glorifying concentration camps by allowing Alligator Alcatraz merchandise to be sold on the platform. Etsy is letting the world know that they are just A OK with human rights violations and keeping humans in crowded dog kennels in deplorable conditions without due process due to the color of their skin. Etsy is on the wrong side of history. What an embarrassment. This vile merch fits right in with all the AI generated garbage Etsy has become home to.
I have been banned from Etsy for forgetting my password and trying to reinstate the account. No explanation, they just said a "violation of policy". I haven't had my money back yet from the items I was trying to buy and will undoubtedly never receive. Apparently human error is a violation of terms and conditions. Rubbish company. One star is far too good.
COMPLICIT AND DUPLICITOUS I purchased a Farmhouse Woodspool Wall Clock from a seller on Etsy.com in December 2024 to replace another clock that was discoloring from sun exposure. When I decided to hang the new clock and opened the box, it was broken. I immediately notified the seller, who promised to send a replacement. A month later I sent an internal message from Esty to the seller, because I had not received the clock. I realize all orders are made individually after the sell is complete, so I was not concerned. However, the seller did not respond to the message. I waited a few weeks later, and still no replacement clock. I sent another message to the seller, and once again no response. I sent a third message a few weeks later, and still did not get a response. I then attempted to contact Etsy, but they do not allow you to submit a case if more than 100 days. I was shock, why limit customers to 100 days to resolve a issue, when they suggest you first try to resolve the issue with the seller. The only rationalization is they are complicit in the scheme: sellers know no action can be taken against them after 100 days, so they stall for time, indicating they would send a new clock, with no intent to do so. I tried to dispute the charge with my credit card company, but it was too late. Esty.com does not even allow you to submit a review after 100 days. In an attempt to break this barrier and inability to communicate with Etsy by ordering the same clock again from the same seller. I thought this would restart the 100 day clock to address the issue with the replacement. After placing the order, in less than 5 minutes I received an email from the seller to choose my method of refund, even though they don't provide refunds, because they did not want me to have any ability to write a review or file a case with Etsy.com. They had several clocks, evidenced by the fact the new order was accepted. Esty.com enables their seller to ignore customers and prevent them from placing a bad review or submitting a case to Etsy about the seller with the block they put in place after 100 days. It's wrong, and it reflects more on Etsy.com than the seller. I will never purchase anything from Etsy.com again.
Imagine my shock and distain… That a company like Etsy… who I’ve been dealing with for many years is allowing vendors to sell disgusting alligator Alcatraz merch. What the heck is wrong with you guys? are you so desperate for money that you would allow this type of evil, despicable merchandise???? I will not buy another item from Etsy until you remove all this offensive evil merchandise. Shame on Etsy!!!! Shame on you!!!
I attempted to purchase a diamond and gold nugget ring advertised on Etsy. Could not sign in without a password. I followed their rules for requesting a forgotten password reset. Also user name was one of my 2 email accounts - a primary & backup but I did not know which one i.e. user name. The process continued to get more complicated and their help center did not respond to each step, without many hours later to the next day response time. Then their help center informed me that as a result of my botched up sign in, my account was now "permanently suspended. They offered an appeal process. I followed their instructions to appeal and it resulted in an email to the effect that I was prohibited from buying & selling forever. They added I was prohibited from setting up a new account at any time in the future. There is no telephone number for customer service or account help. IOW, not possible to talk with a human. This story has a happy ending as I found a better ring at a lower price at a different internet seller. I will "never" purchase anything from Etsy in the future. It appears that is exactly what Etsy wanted.
Although I have found useful items and wonderful ideas I can Not support a business that allows vendors to profit off of human suffering. The Alligator Alcatraz items are disgusting and deplorable. Apparently this company celebrates human rights violations.
Etsy Inc.
