Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
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Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
1,000
100%
-0.2
● Low
1.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.3▼ 0.2
12-month avg
1.3
All-time
1.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
1.4
178
May 25
1.4
240
Jun 25
1.3
252
Jul 25
1.2
278
Aug 25
1.4
52
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 29 positive reviews
Website & app28%
8 mentions
Customer service10%
3 mentions
Delivery10%
3 mentions
Quality7%
2 mentions
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
On “Website & app” · Aug 4, 2025
Top complaintsof 465 negative reviews
Customer service25%
118 mentions
Account issues21%
99 mentions
Payment issues13%
61 mentions
Refund11%
52 mentions
“Etsy refused to pay my remaining balance after account suspension
My Etsy seller account was permanently suspended”
On “Customer service” · Aug 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
If I could put 0 stars I would! As a seller I have not received a penny after over a month! They owe me £100s! Customer service is useless, obviously reading off the same rubbish sheet! I have had to deactivate all of my products until I get paid I am not selling anything on there again! I'm working my arse off to fulfil orders and seeing nothing in return! Customer service goes round in circles, first saying I'll get my money in 15 days, then change to 45 days now they say 90 days! All my customers have their products and have given me glowing reviews! DO NOT USE THIS COMPANY!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
J ai acheté pas mal de produits sur etsy,souvent ca c est bien passé même si le suivi de livraison n est pas bon la plus part du temps. J 'y ai toujours recu mes commandes, mais avec une boutique, qui est pourtant top vendeur, rien reçu. Etsy annonce une date de livraison qui est fausse, le vendeur me dit erreur système etsy,donc une autre date, toujours pas livré. Finalement, il faut encore attendre, un coup 10/12 jours après 15,bref. Je viens encore de perdre de l'argent . Ça met déjà arrivé sur aliexpress. Ce coup ci je vais réduire vraiment mes achats internet. Ras le bol de ces sites véreux et de ces boutiques de voleurs qui ne remboursement pas leus clients lorsque que le colis n'est pas livré ou ne correspond absolument pas à ce que vous avez commandé.
Etsy Disabled my account after a few failed transactions because i was using my mom's card and a Vpn. It was very hard to get them to answer the support request and they refused to reinstate the account without any explanation. They don't even let me buy on their website, it's so weird. I love everything handmade, but etsy as a business doesn't have it's practices at the right place.
This scumbags are Nazi sympathizers selling alligator Alcatraz merchandise. If you have any human decency, you will never shop here again and if you have a shop on here you will close it. These scumbags were given a chance and they chose hate.
I used to buy things from Etsy but have since deleted the app and will not be using Etsy again until they stop selling Alligator Alcatraz merch. It’s like selling merch from concentration camps and hence champions human rights violations. It’s disgusting and Etsy is embarrassing itself on the wrong side of history.
Ich habe in letzter Zeit zwei Bewertungen für meinen Etsy shop gemeldet. Da diese gegen die Etsy Richtlinien verstoßen udn gegen Deutsches Recht. Jemand hat zum Beispiel ein Produkt gekauft im Titel die Bezeichnung schmal in der Produktbeschreibung standen die Maße und dass die genaue Verwendung (schmale Brillen und Lesebrillen) mit dem vermerk das ich auch größere etuis im Shop habe. Ich habe 3 von 5 Sternen bekommen Artikel wäre toll würde aber nicht passen und wäre somit nutzlos. In der Pn hat sie geschrieben, sie hat die Artikelbeschreibung nicht gelesen. Auch nicht dass das Brillenetui für schmale Brillen ist sie aber eine Normale Brille hat. Also bekomme ich eine negative Bewertung, weil der Käufer nicht lesen kann. Das ist mir in den letzten Tagen 2 Mal passiert. Etsy schickt auf die Meldung nur Vorformulierte Antworten udn das jeder ein Recht auf Meinungsfreiheit hat.
Absolute joke of a website, I got suspended due to the fact that I hadn't verified what bank account I would receive money on because the website was bugging out and wouldn't successfully verify. 3 appeals later and numerous ignored emails to customer support I am now permanently suspended for not appealing within 6 months of the notice and can no longer even shop on etsy. this is an IP ban so I can never use this store again. Fix your customer service and improve these automated systems or another craft based store will soon make etsy obsolete.
Nigdy nie dostarczyli paczki na adres mimo wskazania w trackingu że dostarczono i kursowała po różnych miastach w Polsce. Nie polecam. Z dużym prawdopodobieństwem firma która wyłudza pieniądze i oszukuje!
Don't order from Etsy through Nectar app, you don't get your points!
Myself and my husband have recently purchased from Etsy via the Nectar app. Etsy are Nectar partners and at the time of ordering offered 5 Nectar points per £ spent. We have never received either notification of points pending or the points. I contacted Etsy on the online chat, to be told they weren't Nectar partners. Contacted Nectar..yes they definitely are. Etsy have done nothing about it, despite it being their responsibility to inform us if the pending points. So to anyone considering ordering through the Nectar app..don't bother, it's not worth it. Very disappointed with Etsy. Maybe if there was actually a human being you could physically speak to, problems may get resolved
Ich hatte mir bei Etsy einen Account angelegt, um zwei Taschen kaufen zu können. In dem Moment, als ich die Ware mit PayPal bezahlt habe, wurde mein Account von Etsy gesperrt. Als einzige Antwort auf meine Nachfrage erhielt ich die Mitteilung, ich hätte gegen die Richtlinien verstoßen.
Daraufhin forderte ich eine Erklärung, in welcher Form ich gegen die Richtlinien verstoßen haben soll – da ich vermutete, dass möglicherweise ein Missbrauch meines Namens vorliegt, den ich der Polizei melden müsste. Eine Antwort erhielt ich nicht mehr. Stattdessen wurde ich mit Werbe-E-Mails zugespamt.
Ich hatte also keinen Zugriff mehr auf meinen Account und wusste nicht, ob meine Bestellung beim Verkäufer angekommen war. Das Einzige, was für mich feststand, war, dass ich die Ware per PayPal bezahlt hatte.
Über den Account meiner Mutter wollte ich zumindest mit dem Verkäufer Kontakt aufnehmen, um zu fragen, ob er die Bestellung erhalten hat. Doch auch dieser Account wurde in dem Moment gelöscht – ebenfalls mit dem Hinweis, es habe ein Verstoß gegen die Richtlinien stattgefunden.
Ich eröffnete schließlich einen Fall bei PayPal, um mein Geld zurückzubekommen. Während der Fall noch zur Prüfung bei PayPal offen war, erhielt ich zum Glück die Taschen.
Leider ist es mir jetzt nicht mehr möglich, bei Etsy einzukaufen und ich werde nie erfahren warum.
I have been selling for almost a decade, customer service is almost unreachable. I've been told to verify my identity (after a name change) and they keep telling me my ID is not enough, but won't clarify what is missing, the ID has all the requirements. I have pending sales, thousands of kroner and it looks like my shop will be suspended because they can't manually help me to verify my identity. When I think of how much money they have earned from me over the years I'm sad to see it end like this, won't be recommending this site to anyone.
Here we go again, Etsy's vendors and their bad customer service.
Here we go again, Etsy I continue having problems with their unreliable vendors and Etsy tries to pass it down to PayPal which in turns sends you back to communicate with the vendor that in Etsy's App shows "Vendor is unable to handle request at the moment
Open a case with Etsy", When you do it sends you to PayPal and you end up in a loop. Etsy should be responsible for all this vendors reaping people up. I hope they go out of business. I will not purchase again from them, not the 1st time.
