Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Il faut vraiment avoir envie de commander, car j’ai recommencé 6 fois mon inscription et toujours impossible d’aller plus loin. Alors je vais trouver une autre entreprise qui ne sera pas aussi pénible.🙄
Ich habe das erste und letzte Mal bei Etsy eingekauft. Es handelt sich um 2 Armbänder der Firma Perlenmädchen, wobei bei einem Band der Verschluss nach 2 Wochen defekt war. Bei Etsy ist keine Reklamation möglich, da ich sofort nach dem Kauf blockiert wurde.Support wollte private Daten, die angeblich fehlen. Kommunikation erfolgt nur in Englisch. Auch die „ Miss Perlerie „ Besitzerin reagiert nicht auf Email. Außerdem ist auch eine Bewertung ohne persönliche Anmeldung bei Etsy nicht möglich. Also, wie schon meine Vorgänger: Finger weg !!!
Ich kaufte ca. 2-3 Jahre regelmässig über Etsy ein, und plötzlich erfolgte ohne jegliche Vorwarnung u. auch ohne jeglichen Grund, die Sperre meines KÄUFER-kontos. Es gibt absolut keine offenen Rechnungen u. keine Streitfälle. Nun bin ich gespannt ob meine offenen Einkäufe im Wert v. ca. 2000,00€ noch bei mir eintreffen. Kundenservice sieht bei mir anderst aus. Update: Nach 3 Tagen erfolgte eine kommentarlose Entsperrung. Update: Nach 1 Woche wurde ich wieder ohne Grund gesperrt und nach 1 Tag wieder entsperrt. Etsy sollte sich bessere IT Fachpersonal zulegen.
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Typische USA Mistplattform, App runtergeladen, angemeldet und schon geht es mit Captcha los, gefühlte hundert von diesen dämlichen unscharfen Fotos angeklickt, bis einem dann endlich der Zugang zur Etsy App gewährt wird. Tja was soll ich sagen? die Einstellungen wie z.B. nur Artikel aus Europa anzeigen ect. gibt es nicht, kurzum es ist eine billig gestaltete App! Schade für die Menschen die dort ihre schönen selbstgemachten Artikel anbieten, es gibt wirklich tolle Sachen aber was nützt einem das, wenn man etwas sieht, der Artikel dann aus einem Drittland wie der USA ect. kommt? Zollkosten usw. Kurz gesagt, durch fehlende Such/Filter Einstellungen macht diese App keinen Sinn! Wurde umgehend wieder gelöscht! Vielleicht mal lieber Geld in die Weiterentwicklung der App stecken, als in doofe Werbung!!!
Ich habe vor Monaten eine Bestellung aufgegeben. Da es sich um ein funktionales Teil für unser neues Haus handelte, musste ich mir inzwischen etwas Anderes kaufen. Dennoch hätte ich den sehr teuer bezahlten Tritthocker aus Holz gerne bekommen. Nach Mails mit dem Zoll erhoffte ich endgültig eine Zustellung. Wieder passierte nichts. Inzwischen hätte ich gerne einfach nur mein Geld zurück. Nie wieder diese Firma! Wenn schon chinesisch, dann bei Amazon, dort funktioniert der Kundendienst 1a.
Jedna gwiazdka to za dużo, ale opcji "0" nie ma, więc musi tak zostać. Kompletny brak pomocy w rozwiązaniu problemu z nieuczciwym sprzedającym. Dużo górnolotnych słów, zero konkretów. Nie chciało im się zainterweniować w sprawie braku wysyłki przez sprzedającego, tylko napisali mi, że będą obserwować sprzedawce i jak bedą powtarzać się sytuacje takie jak moja, to coś zrobią. Jest to żenujące.
I haven't sold on this site for years. I do not want to be associated with this company at all. The other day I got an email saying to update my address. This makes 0 sense because they closed my account years ago for no reason. When i tried to log into it to see what's going on, it says this account had been closed. So why on earth are they emailing me ? Very weird and untrustworthy company that you can't even get ahold of. I'd like to block them. I feel sorry for people that want to actually handmake items and I suggest doing local craft fairs, find a local booth or store or learn to make your own website. I do no support this company whosoever. It's not worth it.
Alligator Alcatraz merchandise??? Really sick. I’m never buying from Etsy again.
Do not buy or sell on etsy. Etsy is nothing but just fraud. Etsy suspended my Shop (KiltForMenStore) permanently without any warning nor they did inform me about suspension through email even i checked spam folder again & again. I submitted appeal to review & got declined with a surprise that i'll not get the money of the orders got delivered to customers with great feedback. They also refuse my access to my account. Really bad Experience i'll advise my friends also to close thier shops otherwise wait for got scammed by etsy...
Do not buy or sell on etsy. Etsy is nothing but just fraud. Etsy suspended my account permanently without any warning nor they did inform me about suspension through email even i checked spam folder again & again. I submitted appeal to review & got declined with a surprise that i'll not get the money of the orders which are delivered to customers with great feedback. They also refuse my access to my account. Really bad Experience i'll advise my friends also to close thier shops so that they cannot lose their money.
I made my first sale on Etsy — I verified everything, shipped the product, and waited for payout. Then Etsy asked me to verify my bank account, which I attempted multiple times. Their system failed to process it, and instead of helping, Etsy suspended my account. Without warning, they refunded the buyer, charged me the refund, and left me without the product or any compensation. The buyer now refuses to pay again on another platform, and I'm left with a financial loss. To make it worse, I’ve contacted support multiple times over the last week with no response. There’s no phone number, no real-time support, and no accountability. This entire experience has been a nightmare for a new small business owner. Etsy’s automated system failed, and no human has stepped in to fix the damage. If this is how Etsy treats honest sellers, I’ll be warning others to stay away. Shop: VH3DPrints
I can find things on Etsy that are available on no other site. Also sellers are far more honest and reliable than those on ebay. A recent purchase did not arrive. There was confusion with shipping. The seller and Etsy refunded my money in two days. That is why I like and trust Etsy.
Etsy is niet telefonisch te benaderen, je krijgt een chatbot te zien, die voortdurend hetzelfde schrijft. Ik wil hulp/ advies bij het retourneren van een weliswaar mooi Iphone-etui, maar ik kan de zijknoppen niet meer bedienen. Maar Etsy denkt vermoedelijk: zoek het maar uit. Heel slechte service dus, dus niet meer bij Etsy kopen.
Im Mai bei Etsy/Zuckerputzig personalisierte Tischsets zu je 18€ bestellt. Diese waren aber nicht fleckenresistent und nach erster Benutzung komplett unwiderruflich verschmutzt. Verkäufer bestand darauf, dass Tischsets für kleine Kinder nicht fleckenresistent zu sein brauchen ( kein Witz), es erfolgte aber Ersatzlieferung. Nun ja, trotzdem unbrauchbar.
I purchased furniture from Etsy Clearvier store in May. They said it was delivered to wrong address in June and would arrive today July 2. It has not arrived I have waited at home all day sent 3 texts and now cannot contact Etsy, PayPal or the store. This is a scam that has charged me nearly $600. I am 75yo not particularly savvy and can’t get any help or answers let alone a request for refund. Must contact Etsy Ireland.cant do it as password is continually incorrect and yet is automated. I can’t afford the loss and needed the furniture I ordered. Lost out in every way. Even PayPal are being incredibly difficult to contact. Really cross and frustrated and hope this is a warning to everyone tempted to purchase from any seller on Etsy Ireland
Reine Abzocke,habe bei Etsy Ireland eingekauft die Artikel wegen zu groß zurückgeschickt laut Sendungsverfolgung wurde das Paket angenommen trotzdem streitet die Firma ab die Retoure bekommen zu haben.Mußte die Ware bezahlen plus Retoursendung. Diese Firma ist nicht seriös,man wird nur abgerockt!! HÄNDE WEG
Terrible experience, can I give 0 stars???, listed a handful of items over a time span of around a month, fair prices, great photos, professional write up, got hardly any views, no sales, but they still take the fees.... Even when you end your listings! you are still CHARGED! Never again, just cancelled my account...Even though eBay has its faults, its better then etsy x 1000
I used to like Etsy, and years ago I even had a store where I sold custom embroidered items. Wanted to start a new shop, but they would not allow me to rename my old one so I started over with new email and brand new shop - however I've been permanently suspended. They give no reason, and I have to submit an appeal which may take weeks. I only had one item listed, and no sales, so it has left me quite confused, and a little angry because what could I possibly have done to violate any terms? Its so strange and inconvenient so I'll not be using them any more.
Etsy Inc.
