Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
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Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
1,000
100%
-0.2
● Low
1.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.3▼ 0.2
12-month avg
1.3
All-time
1.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
1.4
178
May 25
1.4
240
Jun 25
1.3
252
Jul 25
1.2
278
Aug 25
1.4
52
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 29 positive reviews
Website & app28%
8 mentions
Customer service10%
3 mentions
Delivery10%
3 mentions
Quality7%
2 mentions
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
On “Website & app” · Aug 4, 2025
Top complaintsof 465 negative reviews
Customer service25%
118 mentions
Account issues21%
99 mentions
Payment issues13%
61 mentions
Refund11%
52 mentions
“Etsy refused to pay my remaining balance after account suspension
My Etsy seller account was permanently suspended”
On “Customer service” · Aug 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Compte crée il y a deux jours, et compte suspendu définitivement !
Ayant pourtant répondu clairement à toutes leurs questions, le problème persiste.
Un message envoyé pour leur demander mais quel est le problème ?
Leur réponse, merci pour votre message, et… tout un tas de questions posées, des questions, et toujours des questions.
Je leur ai répondu ce qui suit en résumé :
« J’ai finalement trouvé une solution.
Ce matin, je me suis inscrit sur un autre site… qui a pris mon Compte très au sérieux.
Salutations !»
Suite à cela, encore un nouveau message, et des questions bien sûr, mais cette fois-ci qui demeureront toujours sans réponse, trop de temps perdu avec eux !
Pour conclure, et pour faire court.
Indésirable !
Seller review -- 0/10.
I signed up to sell with Etsy, and then put a lot of time, effort, and money, into preparing a product which was selling well.
Then it came time to receive my funds.
Etsy requires a formal bank statement for account details, and these can have transaction details redacted.
So I uploaded a redacted statement.
Next I received an email saying that the account had been verified
Then I receive another email stating there was a problem, and to upload another statement.
And so the process continued in a loop, regardless of which bank details I submitted, as I use two banks.
No one from Etsy has elucidated what this mysterious problem is, as I only receive auto-generated emails.
This has been happening for months.
Ripped off badly, not only my funds, but also the interest on those funds.
Seller rating: 0/10
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Habe erstmals über die Plattform Etsy etwas gekauft (und bezahlt). Als Etsy mir den Link für den Bezug der Ware sendete, konnte ich mich nicht mehr einloggen. Das Konto war gesperrt. Geht gar nicht.
Je commande un collier en hématite à 60€, je le reçois je tente de le mettre et là c'est la débâcle toutes les perles tombent car le fermoir est déjà cassé. Je fais un mail pour réclamer le remboursement ou en avoir un autre et je n'ai toujours aucune réponse. Bref un site à fuir absolument
A warning to anyone thinking of buying ancient coins and artifacts from Etsy, don't!
All items stated to be ancient are fake!
Go to reputable dealers only, avoid this site at all costs!
All sellers are offering fake goods and
Valueless coins and artifacts.
Scam merchandise!
Coins are modern fakes from Eastern Europe preporting to be Roman, viking and Anglo Saxon.
You have been warned 😬😬😬😬😬😬😬😬
Una autentica verguenza. Aparte de que el traje es de muy mala calidad. no te avisan de la aduana a la hora de comprar, siendo 85 euros. Se le reclama y que no van con ellos. Solo una cosa les pedi, que pusiese el nombre atras y me lo enviaron sin nombre. Les reclamo eso y que me dan 10 $ para compensarme cuando ponerle el nombre me ha costado 30 euros. Total que un traje que valia 192 me a salido por 300 euros. Una autentica estafa, y para rematar es de muy mala calidas. Que no se os ocurra comprar nada por aqui.
Una società di clowns, segnali gli Spam è ti chiudono l'account dopo decine di acquisti. L'assistenza è = a ZERO. Solo a mangiare soldi sulle commissioni ma rispetto per i clienti ancora meno di ZERO.
Una società di clowns
I would give zero stars, if that was an option. Etsy choosing dollars over valuing human life is unacceptable. I've asked favorite vendors where I might purchase from them, outside of this platform. Luckily, many are willing to do business without Etsy. While I'm only one person, the businesses I've purchased from indicate that I'm far from alone on this stance.
A FUIR !
Commande en mode invité pour télécharger des patrons, commande validée et aussitôt compte bloqué donc impossible à télécharger les fichiers. Montant débité bien sûr, depuis 3 semaines j’essaye de rétablir mon accès. Du vol, ni plus ni moins.
I was harassed for over a week by a buyer who bombarded me with daily aggressive messages demanding refunds before her parcel had even had time to arrive from the UK to the US. She accused me of being a scammer, lied about what I'd done, and publicly smeared my shop on social media — all while her items were still in transit and tracking clearly showed they were on their way.
I followed every rule. I posted everything quickly. I involved Etsy for help. I even refunded this customer out of pure goodwill, before anything had even been delivered — and she still left me two malicious reviews calling me a scammer. The parcels have since arrived, proving she lied. And yet Etsy has refused to remove her false reviews.
Their seller “protection” means nothing. I was left to deal with abuse alone, and when I asked for help, they gave me generic replies and ultimately allowed the bullying to stand.
If you're a seller on Etsy, know this: you can do everything right and still be thrown under the bus. They will not protect you. And if you're a buyer looking for good sellers — people like me will be pushed out if Etsy continues to let abusers win.
This platform has left me disgusted and disillusioned.
A fraudulent seller on Etsy - taken my money and now Etsy wont help get it back - this has happened twice in a row, it seems that Etsy allows fraudsters to populate its site and take peoples money and offers no help to get the money back. Etsy should be shut down
I found a painting on Etsy said to be by my mother. It was signed. but the signature is unreadable and was clearly not her's. The style is unlike anything she has painted and there is no market for her paintings, much less the $800 price for this painting.' Her actual artwork is easily found on the internet. It would be understandable that Etsy might have incorrect information but it is unforgivable to fail to provide any evidence of authenticity. Don't trust this company!!
Über etsy werden massenhaft illegale Waren verkauft. Der Betreiber interessiert sich einen SCHEISSDRECK dafür. Von daher kann man von diesem Shop, der ein Paradies für Betrüger ist, nur DRINGEND abraten!
Hier wären 10 Sterne minus angebracht!! Habe 2 mal etwas gekauft, und beide Bestellungen sind nie angekommen. Das erste mal funktionierte Fall klären, bei der 2 Bestellung durfte ich "Uupps" lesen.
Nie wieder Etsy!!!!
Ordered a European Oak pedestal table from journeymanandco on 3.6.2025 arrived 3.7.2025 all was fine until I unwrapped it I don’t know who did the inspection before sending it out but the turned base and top are dreadful the top adage is varying thickness looks bent as it’s the edge you cannot hide it on turning it upside down the edge of the base has been badly turned as well, I did not expect to pay £155for something that is so badly made will not use this platform again or recommend it.
Koop hier niets, ik ben er ook in getrapt. Ik moest €100,- bijbetalen voor een kettinkje met kruis van
€ 238,- voor inklaringskosten. Dat is bijna de helft.
Dit moet duidelijker op de site gezet worden
