Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
Lug und Betrug!!!! Vorsicht
Auch bei mir wurde das Konto gesperrt! Habe keinen Zugriff auf mein Digitales Produkt.
I bought two items on Etsy. I went back into the site to look for delivery times. I had been permanently suspended from the site. So I have now lost almost £100. I tried to discuss this with someone and ended up on a loop which kept saying I had to sign in - this I couldn’t do because I had been ‘suspended’.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Verbrecher-Plattform, schon gescheitert am Verifizieren. Die wollen von mir meinen Führerschein oder Personalausweis, soweit so gerade noch nachvollziehbar - dann aber wirds bescheuert: Ein Selfie von vorn, von links von rechts. Ja sind wir denn in Natsieh-Deutschland (ja, ich schreibs nicht aus, sonst schlägt der nächste Dumpbatz-Algorithmus Terroralarm). Ich will meine Arbeit auf Eurer Trottelplattform verkaufen (mittlerweile nicht mehr, hoffentlich geht Euer Idiotenmarktplatz schnellstens pleite). Wie debil kann sich eine Plattform verhalten? Etsy: JA! Passt schon --> Konto löschen, was für eine Zeitverschwendung. Was wollt ihr noch erheben? Vu*va-Tiefe oder P*-Länge? IRGENDWANN reicht es mit der Verifizierung, Ausweis und ein normales Foto von mir aus ist schon schlimm genug - oder bin ich für die Sprengung gestörter Firmen angeklagt und werde auf einem Polizeiposten verhört? Dann vielleicht muss man leben von allen Seiten fotografiert zu werden..
Etsy is a poor platform for decent small shops and sellers it's that bad. I ordered a quality leather bracelet from an awesome shop but the delivery took 2 weeks and the tax and shipping was extortionate.. My account was closed without my consent too. This was odd. It's a shame because there are good businesses using Etsy to sell Thier stuff.
Don't open account on Etsy. They will close your seller account and thief money ! It's very bad marketplace for sellers
Uwaga Spółki Z o.o. !!! Nie myślcie o otwarciu sklepu/stoiska u nich! Firma nie wystawi ci rachunku lub faktury bo nie może. Tak więc kosztu za otwarcie sklepu nie odliczysz od dochodu. Przy prośbie o zwrot firma etsy nawet nie myśli by cokolwiek ci zwrócić. Sprawę zgłaszam do organów ścigania przestepstw skarbowych
Terrible. Joined up and got bombarded with messages from ‘Etsy’ asking me to verify my email or people pretending to be buyers to get personal information. Tried to talk to someone for advice but got nowhere. Fortunately didnt send my info but could easily have had as didn’t receive any other emails other than these scammers. Eventually worked out how to list, which is way harder than other selling sites, but it harasses you on your postage prices trying to get you to reduce them and not allowing you to have different prices for different items. I ended up being out of pocket as most of the buyers are American and even a small thing to send is around £18. Took me another two weeks to work out that I could change my posting price for each item by changing my profile on each one, far too difficult for my liking. Now Etsy wont pay me my money as they feel ive not come up to their standards, this was because I didn’t realise I had to press a ‘complete order button’ so it looks like I just hadn’t bothered sending things. I really wouldn’t bother. Im super out of pocket and not happy.
Hi Etsy I hope you are reading this. I opened my account 1 day ago and the next day it was immediately suspended. I haven’t violated any of the terms, in fact I haven’t posted any listings at all. You didn’t even give me an explanation for my suspension. Although you seem to boast of your “detailed” analysis of my appeal, it doesn’t seem to appear that way based of your email a few hours later stating that my appeal was denied. It’s as if you scrolled through my appeal and then called it a day. It seems that for the past few years hundreds of sellers experience this repeated suspension of accounts. Yet, you don’t seem to be changing a thing about your processes. You claim to keep your shop “safe” yet I see thousands of bigger sellers who use unjustified trademarks and you turn a blind eye. However, those starting out are immediately taken out. All I’m asking for is a better platform for all users and for everyone to be given justified due process. Do better.
I have bought many lovely things from Etsy years ago. I stopped shopping there for any years and I went back there to buy some light fixtures. The shipping cost is a scam. It’s coming up to $200 for a 8lb item that 17” by 25”. It does not cost this much to ship to ground ship this product. I tried a different fixture and it’s still close to $200. This is a scam. If Etsy wants to make more money it’s ok but it needs to be listed separately. Shipping costs need to be actual shipping costs. This is fraud.
Lamentable ! En raison d'un piratage en bonne et due forme, j'ai demandé la suppression de mon compte. Et là surprise, lorsque je clique sur " confirmation de suppression du compte, un message s'affiche: "oups ! une erreur s'est produite, veuillez réesayer + tard !" Oups ! Je confirme que la loi n'est en aucun cas appliquée!
Site à éviter arnaque escrocerie site à fermer d urgence. Je vous déconseille de faire des achats sur ce site. Impossible. J'ai voulu commander un produit le produit a bien été encaissé. Mais pour la livraison. Des merdez-vous. Je vous déconseille fortement de faire des achats sur ce site.
abgezockt ware nie erhalten und mein konto wurde gesperrt konnte somit nicht mal reklamieren Geld WEG
For international shipping, Etsy automatically charges taxes but if the seller does not apply the rules for export and does nor show in the paperwork the taxes that have already been paid on Etsy, the buyer will pay the same tax again plus a handling fee. And you can not complain about it at Etsy assistance. Of course I write a bad review for the seller . My other question is : where do the taxes that I pay at Etsy go if they are asked twice at customs? You would thing that these uncollected taxes are additional income for Etsy...
1) Not safe in general: Too many scammers (this keeps happening every time I list products or whenever I have questions about my account...don't know if the live chat is legit or not as well since the answer was not match what he told me before. 2) Bad customer service: They don't know the rules, guidelines, and are unable to identify the fake email, or not. Customer service can only answer super easy questions that you found at their Etsy website 3)Only easy to set up an account, but not easy to setting up listings, and account setting 4) Bad forum since not able to share pictures, Etsy staff name, and strange email link while talking about account problems, and Etsy will suddenly delete my post for no reason, so it's not a platform for healthy and useful discussion. Overall experience was super bad, and why I need to spend so much energy at a place that made me so frustrated, and deadly tired.
J’y ai déjà fait plusieurs achats et j’ai toujours été satisfaites. Je trouve souvent mon bonheur. On y trouve des articles peu communs et très intéressants! Je recommande fortement!😊
Son unos estafadores mi pedido nunca llegó ahora a ver como me hago de mi reembolso... no lo recomiendo
Basically a garbage scam company. The reviews show. They deactivate accounts for a reason, only to not deactivate accounts doing the same thing. Plus they don't refund what they are legally required to, but it's not enough to actually go after them for.
Etsy Inc.
