Etsy currently faces significant criticism from consumers, with a staggering 93% of reviews rating it 1 star. Many reviewers express frustration over the decline in product quality, noting that the platform is now filled with low-quality, imported items.
Customers report issues with seller reliability, including scams and poor product descriptions, leading to dissatisfaction with their purchases. Additionally, numerous complaints highlight problems with account management, such as unexpected suspensions and lack of support when issues arise. While a small number of users mention positive experiences with specific sellers and appreciate receiving Etsy credits, these positives are overshadowed by the overwhelming negative sentiment regarding the platform's overall service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.4 | 178 |
| May 25 | 1.4 | 240 |
| Jun 25 | 1.3 | 252 |
| Jul 25 | 1.2 | 278 |
| Aug 25 | 1.4 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I love them and think I received a better value from the Etsy vendors than buying from other websites”
“Etsy refused to pay my remaining balance after account suspension My Etsy seller account was permanently suspended”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Etsy is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
1,000 reviews of Etsy. Filter by what matters to you.
If I could I would give zero stars. I opened a selling account to distribute the products I produce, paid the subscription fees, and after a couple of days I got permanently banned without knowing the reason. I also tried to reach out to the support, however I only received messages from bots or no answer at all. DO NOT OPEN A SELLING ACCOUNT ON ETSY
I bought a phone case from a company called FlairesPhoneCases, it arrived broken and of very poor quality. I have attempted to contact the company and all the links go nowhere . I have tried to take this up with etsy, and now my bank, but no record exists that I can log into (my receipt states I don’t have permission to access it) and so it looks like I have to swallow the loss…. I will avoid etsy in the future 😕
Minderwertige Harley Jacke bekommen, auf eigene Kosten zurück geschickt, Verkäufer behauptet ist nicht angekommen, Geld weg. Meiner Meinung nach unseriös
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Ik heb ruim een maand geleden 2 ringen voor mijn vrouw besteld en betaald. Deze zijn nog steeds niet geleverd. Etsy zegt van wel, Ik ben ook bij een door hen aangegeven pakketdienst geweest maar ook daar zijn de ringen niet bekend. Dus niet geleverd en geld nog niet terug ontvangen. Ik wil iedereen ontraden om bij Etsy te bestellen
Betrügerisch ich hatte einen Account erstellt und meine erste Bestellung gemacht. untmittel danach wurde von Etsy gesperrt. Eine Nachfrage bei Etsy ist nicht möglich, da die E-Mail als unzustellbar zurück kam. Ich bekam zwar eine E-Mail das die bestellte Ware versandt ist, kann die Lieferung jedoch nicht verfolgen, da ich mich wegen den des gesperrten Account nicht einliegen kann. die Ware sollte inzwischen zugestellt sein. habe sie aber nicht erhalten! Finger weg, leidder muss ich einen Sternen vergeben, den hat Etsy nicht verdient!
Ik had een armband uit India gekocht van Jovaa Jewels. Ik dacht een goede koop maar de armband bevat zilver met nikkel en gold plated 14k . Ik ben allergisch voor Nikkel dus kreeg enorme uitslag. De verkoper meldt dat het puur zilver is. Ik ben naar een juwelier geweest en die vertelde mij ook dat het niet puur zilver is maar een legering van nikkel en zilver. De eigenaar van de shop zei dat klopt niet. Ik mailde zowel Etsy als de eigenaar van de juwelen shop dat deze juwelen verboden zijn om te verkopen in Europa en dat ik 14 dagen de tijd had om de armband terug te sturen. Nu kreeg k een mailtje dat hij wel 100 dollar van de prijs wilde af doen maar armband kostte 263 euro. Echt belachelijk dat je dit soort prijzen durft te vragen en zegt dat het zilver en 14 k gold plated is . Etsy reageert niet en eigenaar ook niet . Klarna is op de hoogte van de kwestie en meldde ook dat dit niet kan. Het wordt vervolgd maar dit de laatste keer dat ik iets koop op Etsy !!!
Their site has grown and adapted for years now and safe to say I will continue to be a regular using it since no where else i could find custom made and supplied items, plants, etc... Plants? got them, antiques? Got them, merchandise for anime series? got them. Very diverse.
Their customer service is not helpful at all.
I shop happily with Shein and Temu and the one product I couldn't find there so I went to disgraceful Etsy!!! Only the item for sale wasn't the one for the sale but the letters on the item that they've charged me £75 pounds for it, lol They gave me no chance to cancel the item and the seller responded angrily and disappeared from the conversation immediately!!! I truly hope that nobody shop from Etsy again and get scammed again... I've just went through Etsy policy and it takes 180 days to get your refund - so nearly 6 months that they've never told us about???? Etsy are scum company that shouldn't be allowed to operate in the west!!! I mean imagine paying £75 pounds for the sticker???? Only Etsy can be that deceiving!!!!
ho comprato in ciondolo!!! ho avuto tantissimi problemi, dal primo momento. etsy la piattaforma se ne sbattuta le scatole!!! hanno fatto una figura di m
Eigentlich eine tolle Plattform. Ich habe hier schon sehr schöne Dinge gefunden und nie Probleme gehabt. Nur muß man sich die Shops genau ansehen und Versandkosten, Lieferung etc.durchlesen. Sonst kommt es zu Überraschungen, wie mir passiert, zusätzliche Zollgebühren und ewig langen Lieferzeiten. Ich hab Gott sei Dank nicht so viel drauf gezahlt. Aber es war mir eine Lehre.
Pessima esperienza. Avevo ordinato una lampada di sale mi è arrivata ma con il cavo USB tutto arrugginito e l'ho dovuta buttare via. L'assistente inesistente mi scriveva delle gran bugie. Non è un sito affidabile e serio. Addirittura mi hanno bloccato l'account senza motivo.
I bought 1 thing, very bad experience, I am deleting the account and will never use again. I bought a sunstone, expensive but paid the money because it looked beautiful. What I received looked like a pi**take, a stone which was about half the declared size. Contacted the seller who told me that "to her, width = diagonal, and "so it is correct". Diagonal is NOT width! as you can see in any basic math book, so this is a clear scam + the stone was photographed with flash, meaning the real item did not at all resembled the photos when sold. And this seller had the best feedback when she told me that she is always using the diagonal measurements as width, meaning that either the reviews are scam or the people are clueless but in any case the reviews are useless. Cancelling the account, will only buy real things I see with my own eyes in reality, i will NEVER buy anything based on any photo anymore because the photos are engineered and deceptive, I am done with all this websites shopping because it is full of scams now.
Gli articoli che ho acquistato mi sono stati spediti rapidamente. E' un market online insolito perche' ha a disposizione una larga gamma di prodotti che, solitamente, non si trovano in altri store analoghi...
Pünktliche Bezahlung meinerseits. Nach 2,5 Wochen noch keine Lieferung eines gewöhnlichen Posters, welches mir mit einer Woche versprochen wurde. Grosser Webauftritt aber schlechter Service.
Do not open an account with Etsy. They will verify all your information and and take your money to open your account. Then when you make sale they send you a message that they need to reverify in order to pay you. You try this and they send another message saying your bank doesn't qualify. And tell you you need to open an account with their affiliates. Called metropolitan bank. When you get these messages immediately call your bank and dispute the as soon as it posts this true and accurate information. I just went through.
Pratiquement tout ce que j'ai commandés je ne l ai pas reçu. 3 des articles étaient écrits 21 juin et une fois la commande passée un délai dec1 mois supplémentaire s'est ajouté pour des papiers de Je ne sais trop quoi. N'essayez pas de régler un problème avec etsy ce sera peine perdu. Ne commandez surtout pas là
Absolute Katastrophe. Null Support , keine Möglichkeit einen zu erreichen und unfähig ein Bankkonto zu verifizieren . Absoluter Dreck die Plattform . Ich rate allen an sich dort anzumelden . Wenn man einmal Probleme hat bekommt man nur automatisch generierte Mails als Antwort und der Chat ist absolut nutzlos . Erspart euch diese Bude , Leute ‚
Ich wollte eigentlich nur ein Problem mit einem Verkäufer klären, der irreführende "Clickbait"-Produkte verkauft. Dabei habe ich gelernt: Der Käuferschutz von Etsy existiert nur auf dem Papier. Man kann auf dieser Plattform keine Hilfe anfordern. Der Prozess, um eine Rückerstattung zu beantragen, ist eine Farce und endet im Nichts. Eine Nachricht an den Verkäufer zu schicken, um das Problem zu klären? Technisch unmöglich, das System versagt. Ich bin also froh, die Statistik der negativen Bewertungen weiter zu füttern. Es ist erstaunlich, dass eine so große Plattform bei den grundlegendsten Funktionen versagt und ihre ehrlichen Kunden Betrügern hilflos ausliefert. Jede negative Bewertung hier ist absolut gerechtfertigt.
With this new US surtax it makes using Itsy a total rip off for Canadians, as you will be charged almost 40% in addition at the border. At least they should warn the buyers about it. They mentioned that it's buyers responsibilities to pay taxes and duties which is okay. Though, it's not easy to find how much you will eventually pay if you don't know exactly what are you looking for.
Etsy Inc.
