Horrible customer Service
Horrible customer Service

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Horrible customer Service
NOT HERE YET
Have not received last order, and I can not find out why.
Ordered a filter replacement that never came in
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Never received!
It's an excellent product and perfect for my filter and I liked it
I placed my order on December 18, 2024 and I still have not received it. I emailed customer service and they replied with an AI bot. I inquired further and finally got a response from a human. They said my order is being processed as quickly as possible. Today is January 10. I guess I'll have to go back to USWaterSystems.com for my water filtration needs. "Express" Water; lol at the irony.
Ordered filter arrived undamaged in the expected time frame. Thank you.
Even though we have a subscription for the filters to be delivered every three months, still have to contact customer service to get the filters to be shipped.
Great support and ease in the online ordering process!
I emailed customer service several times because the wrong delivery address was on the order. Once I noticed it I emailed immediately and according to Express Water the filters had not shipped yet. I STILL haven't had a response from customer service. Thank goodness they went to my daughters address so I'll get them in a couple of weeks when she comes home for a visit.
I write this during the Los Angeles fires. Express Water is located in West Hollywood. We pray for all of their safety during this time. I have several filter systems I purchased and have had a great experience every time. I have had experience with their support team in the past. They were always quick on response and have helped on any issue I have had. I have come to trust Express Water owning three major filter systems. I recently purchased a system for my work knowing I can depend on them for all of my needs.
Over 2 weeks later I still haven’t received it. Company is super unresponsive - several emails sent without response. Edit for reply: I finally got a hold of someone on the phone a few days ago. She wasn’t very apologetic, but said they would re-ship via UPS - but that hasn’t shipped either. This was all before the LA fires, so while that is understandably an issue now, it wasn’t for the 2 weeks prior to the fire. Not impressed. I provided the order number to them again today. We’ll see… Update #2: Got item, easy install. Flow rate is definitely too slow for a kitchen faucet, but is just fine for my instant hot and water dispenser.
Price is good, product is great. Shipping is horrible even though it's free takes WAY TOO LONG.
I have not received my filters yet!
Filter order was placed on Dec 20 2024 and the label was created next day but the item had not shipped yet and I followed up on jan5th and I am getting response 2 days after and nothing concrete when the filters will be shipped . This is not good customer service
I have ordered my filters 20 days ago and I still have not received them
I ordered their countertop RO water filtration system less than 6 months ago, and need to replace the filters recently. I looked in their Amazon store and found that the filters are not available on Amazon so I looked on their website and found the model I need. I placed the order and received a notification that a FedEx label was created so I expected it should arrive in a few days. However, the package never came. So I tracked the package with the tracking number and found that FedEx never got their package. I called 3 times and used their online support multiple times and the problem wasn't resolved, the last time I called I just asked to have my money refunded since it had been over 13 days and I also received an email from them that the filters I ordered was out of stock and no estimate date was given for they will have those filters in stalk again. However they told me they can't refund me right away because they aren't sure if the package was actually shipped or not.
Ordered filter set on 112/24/24. I know it is the Holiday season so waited to 1/7/25 because I haven't heard anything about order. Called and they couldn't tell me anything. They said might be sent and might be on a pallet getting ready to send. Only satisfaction they gave me was you can cancel order and get them somewhere else. Not what I wanted to here
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
This profile hasn't been claimed by the business owner.