Need to do follow ups with there…
Need to do follow ups with there customers, and also check to see if the product was shipped out to the customers, need more reliable people working for your business!

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Need to do follow ups with there customers, and also check to see if the product was shipped out to the customers, need more reliable people working for your business!
Ordered it on the 18th and still undelivered. Looking at the USPS tracking, it showed (and still showes) only the "label was created" on the 18th and "USPS is awaiting the item". Then on 26th I sent an e-mail inquiry on the status and "Anthony" replied the delay was "due to the holiday season and increased demand, there might be a slight delay in processing and shipping". Then on the 27th I received what I assume was an automated "rate the help Anthony gave you" message. Later that day (27th) he replied that he was taking this matter to the warehouse to get me an update ASAP. Not a peep since... UGH!
They claimed to have shipped my $350 order on 12/18/24 but only a label was created. I called fedex on 12/26/24 and they do not have possession of my package. Company will not reship or refund. Going through the chargeback process with my bank.
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It will not work at my house. I returned it unopened in original packaging. It was received by Allen at Express Water on 12/4. I’ve yet to get my promised refund or an update.
I made a purchase of whole house filtration and after I did, I found out it would void my warranty of my water softer. I chose to return the order within 30 days. I sent the unused items back. They received them on Nov 27th. It has been 3 weeks and I still have not heard back from the company or received my refund! I cannot purchase items from them and wait over 3 weeks and then pay! I understand it takes a day to issue the refund and a few days for it to post back to my credit card but 3 weeks and nothing this is unacceptable!! Do not do business with this company! They take your money and refuse to return it in accordance to their own refund policy! Stay away find another company!
I didn’t expect two shipments of filters. I plan to change systems within a year.
Promptly received my order and it was very easy to order on the website.
I received very uneven service -- I appreciated that the staff took time to view the pictures and videos I sent but then different people recommended different parts so I was unsure of what was needed. I was left on endless holds, several times promised call backs that never came and when I called again, was either put back on endless holds or told a call back would come--that didn't. I finally talked to Alana and that made all the difference. She was clear about what part to order, offered me free shipping to make up for all of the service I issues I encountered and send me instructions that were so clear, I was able to replace the part myself rather as I been paying a plumber $50 an hour on this issue. Alana is a model for customer services that hopefully can be passed on to the others.
I Ordered on Nov 30 and today is Dec 6 and still my order hasn't shipped. No responce from the company and I've sent numerous emails. The label was created right after ordering and that's the same thing fed ex shows today that the label was created and the order hasn't shipped. I could have gotten this from somewhere else and recieved it and also installed it already. Today's Friday so now I have to wait another whole week and hopefully I recieve it.
I received the wrong filters. They are twice as long as they should be. Update: I received a response from Express Water within 20 minutes wanting to take care of the issue and are working with to resolve the issue. Good for you Express Water. Duane P.
I was referred to shipping was fast, and ordering very easy. We have not installed yet but when we do we will come back to review the product.
This is a good company that stands behind their products. When you need parts or replacement filters, they ship very quickly. I've had one of their whole home water filters installed at my house since 2020 and the water quality is notably better than when we had straight city water.
I bought a house with very bad rusty water a spin down filter and the heavy metal trim filter set up did wonders. Water is clean and clear.
Easy installation
Excellent product and does all it says it does
Shipped quickly, and everything in good order.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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