Utilizing express water for 2 years now…
Utilizing express water for 2 years now and appreciating the ordering process and delivery especially living in a remote area of Colorado.

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
Utilizing express water for 2 years now and appreciating the ordering process and delivery especially living in a remote area of Colorado.
Quick shipping and exactly what I ordered
Easy auto ship is easy and hassle free. Water system is working great.
Generic 20" replacement filter did not seat properly in Pro+Aqua system - leaked profusely because it could not be tightened sufficiently to seal.
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Order arrived on time.
Worked perfectly
Delivery took super long this time
Haven’t received my order after a month and only get automated messages from the help line.
My message to Express Water sent through their contact form: "Over the past several years, I have bought 3 whole house water filtration systems from your company as well as additional filters. I recently ordered (A-113552) two filters from your company. After a period of several days, I was informed through a system generated email that my order had been cancelled and my money refunded. This lack of personal and direct communication is extremely disappointing in addition to the fact that you don't have the filters(!) necessary to run your equipment. I was not offered any alternatives. I was not offered to be put on a wait list, I was merely told to take my money back and leave. I tried calling the 800 number to speak to someone merely to be told by the automated messaging system that your company would only communicate through the contact form for orders and cancelled orders, yet another way to depersonalize your relationships with your customers. I am sorry that I ever spent so much money with your company (at least $2,500). You are not a reliable partner. I doubt that I will receive a response to this at all and even if do, I'm certain that I will receive the obligatory corporate speak about how much your organization cares and what not. If that's all you got, you can keep it. I have sourced more reliable and better run companies to provide my needs."
Transparency with adjusted delivery time due to LA fires and then on time.
I purchased a whole house filtration system over a month ago for over $500. All I received was the filters and the spin down sediment filter. I’ve left numerous emails, as this is the only way to contact them anymore for customer service. They say someone will get back to you via phone, but nobody ever does. Their phone line doesn’t allow customer service calls any longer. Very disappointed in this purchase. I have the EW RO system that I’ve been happily using for years as well. Love their story, but seems like they've lost their way… UPDATE: the company says they've contacted me, but they haven't. Looks like an AI bot writing responses to review's.....I've called and gotten ahold of someone that says a replacement will be sent over a week ago, but haven't received anything or even a confirmation that one is being sent. Next step is showing up at thier office.
Ordered a filter tube I had, that had a chip.12/19/2024. Got lost in 15 pallets. Truck comes every day but no room. To successful I guess but very honest. Still waiting hopefully. Gary
Your product works and the filters are reasonable. I switched from GE.
No information update for my order almost 22days , nothing happened! I still don’t have my order!
Delivery was a little slow, but I evidently order through Shop vice Amazon, slowing the process somewhat. I guess the discount was worth the wait. All in all the filter system is good and I'm glad I went with Express Water.
Took a long time for delivery
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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