Nooit meer
Achteraf veel meer kosten dan wordt weergegeven. Niet te bereiken en geen goede service. Nooit meer!!!!

Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 1,001 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 68 |
| Sep 24 | 2.5 | 77 |
| Oct 24 | 1.9 | 87 |
| Nov 24 | 2.2 | 56 |
| Dec 24 | 1.6 | 46 |
| Jan 25 | 1.0 | 21 |
| Feb 25 | 1.3 | 6 |
| Mar 25 | 1.0 | 6 |
| Apr 25 | 1.0 | 9 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick service at pickup and return”
“Betrug mit estimated charges bei Firefly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | −42% | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Firefly Car Rental is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).
500 reviews of Firefly Car Rental. Filter by what matters to you.
Achteraf veel meer kosten dan wordt weergegeven. Niet te bereiken en geen goede service. Nooit meer!!!!
Achtung Abzocke, eigentlich gar kein Stern Ich habe am Schalter am Flughafen Sevilla im Beisein meiner Frau einen Nachweis des Versicherungsschutzes vorgelegt und ausdrücklich darauf hingewiesen, dass ich keine zusätzlichen Versicherungsleistungen benötige. Die Dame am Schalter hat festgestellt, dass dies nicht erforderlich sei, da umfassender Versicherungsschutz bestehe. Sie erklärte mir, dass es sich bei einem im Mietvertrag als „veranschlagter Mietpreis“ ausgewiesener Betrag von 221, 50 € um eine Kaution handele, die im Falle einer beanstandungsfreien Vertragsabwicklung zurückerstattet werde. Dies ist trotz mehrfacher Reklamation nicht geschehen.
Quick answers to the questions people ask most.
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Scam company! They lie to your face. Do not sign any paper, you will be charged for extra costs. These people double the original agreed price (through Economy Bookings) with a lot of unclear and extra costs. During the pick up they told me that the price we agreed with Economy Bookings will be the correct price, I signed and now I don't get my money back. These people are out there to scam you, pure fraud! Do not rent with these scammers.
Horrible company! They charged my credit card 2x for the car!!! I am trying to solve the issue now and all the time when I call the website number, they give me a different email to complain! They keep saying they cant do anything, that customer service is over emails and that I have to wait! WAIT? How long? When they charged my card, they were very fast...but now to give my money back, they take ages!!! I have send many emails and until now no reply. GIVE ME MY MONEY BACK!!!
The man at the desk in Alicante lied to me by making me pay for insurance that I never asked for. I asked if the money I was putting down with my credit card would be released after I returned the car without damage, and he said yes. However, after the rental period I did not get my deposit back and it turned out that he scammed me into a very expensive insurance that I did not want and did not ask for!
No recomiendo esta empresa. Me ha decepcionado por su rigidez. Al final alquile el coche al triple precio que del contrato que había pagado desde un principio. Piden una tarjeta de crédito, no se accepta de debido y por esto tienes que pagar un seguro de 450 euro o más que no se te devuelve este dinero. En el contrato de alquiler entra el lleno/lleno pero te piden otro 150€. No son flexibles, no te ayudan buscar soluciones en los problemas producidos por sus acuerdos. Me siento desfraudada.
I've rented with a few different companies from Alicante and this has been one of the best. Super quick dropoff and pick ups.. super easy as it's right there in arrivals. Good prices and they don't make you feel scared into buying their insurance, which is a lot cheaper than other rental companies!
Wir haben am Flughafen Alicante bei Firefly ein Auto gemietet. Der Verleih verlief reibungslos bis auf den Versuch uns eine unnötige Versicherung unter zu jubeln, die wir ablehnten. Dies wurde dann auch sofort akzeptiert. Bei der Rückgabe hatten wir einen nicht gerade freundlichen MA ansonsten war alles unkompliziert und in Ordnung.
Quick pick up, quick drop off, new car no damage and located in the airport main car park ( Alicante) so very convenient, also great price, staff were friendly and efficient
We are very happy to rent a car with Firefly Car Rental. It was helpfull, fast and we got what we needed the day we arrived! Top Service and a great team at Sevilla Airport! We can only recomend it!
Her ophalen en inleveren van de auto verliep snel en soepel. Geboekt via Rental Cars maar geen gedoe over extra verzekering of borg. Top geregeld. Wel jammer dat de baliemedewerker bijna geen Engels sprak maar dat mocht de pret niet drukken.
Nooit ingelicht dat het voertuig moest getankt worden binnen de 10km van de luchthaven. Door hen in rekening gebracht om en bij de 75 euro voor 9 liter benzine. Dan nog een bekomende verzekering en het totaal bedrag 374 euro van de rekening alhoewel ik bij boeking zogezegd alles betaald had. Echte oplichters en de duurste maatschappij ooit. Opletten geblazen
Good selection of hire cars, smooth pick-up and drop-off process,-friendly staff
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
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