Food was delicious
Food was delicious. Communication between delivery service and customer is non-existent. That's not O.K. Five stars is for food. Zero star would be for communication.

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
Food was delicious. Communication between delivery service and customer is non-existent. That's not O.K. Five stars is for food. Zero star would be for communication.
Your recipes are easy to follow, and the food has been very high quality!
I like the organic options and the recipes are great. The only complaint i would have is when green leaf veggies are provided they end up freezing with the ice packs and it causes the veggies to get mushy
The meals are tasty and easy to prepare. However, the amount of ingredients provided does not match the photos of the completed dish. I supplement with my own ingredients. Also the pork cutlet pack was leaking and soiled the other items.
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I would avoid this company at all costs. I signed up for vegetarian meals and they sent me meat meals instead. The customer service is pathetic and kept saying the same thing over and over that they can't refund me since the meal was shipped out. No, really? Was I supposed to call before I knew they would send the wrong meal? Then when I am unhappy and asking to cancel the service they have the audacity to ask if I want to change the plan to monthly service instead. Please use AI bots instead of this horrible scripted tone deaf service.
Great tasting, easy receipes. Save time shopping and deciding.
Great recipes and good provisions!
Great recipes, easy to prepare and great packaging.
Soggy packaging but delicious food. Changed to Thursday delivery to see if it was a Monday issue.
What I have said to every single person who has asked me about the meals I now receive and then prepare myself is that I would pay good money for every single one at a high-end restaurant. And that they belong at a high-end restaurant. I honestly don't know how you guys do it. The blend of spices and the way your recipes are teaching me to cook in new and more creative ways are amazing. I am so very grateful and I am eating in a much healthier way thanks to you.
I've utilized a few different food prep delivery services in the past. I honestly feel as though Green Chef is a superior product. The large variety of dinner options each week and the quality of the produce and proteins have been consistently excellent. The flavor of each dish has left us satisfied each time.
I used two other companies in the past and prefer Green Chef because of the healthy variety of meals to choose from.
The absolute greatest selection of healthy foods. They keep adding and changing meals so that usual boredom doesn’t set in. They have assembled a great group of creative health minded folks- wouldn’t surprise me if they actually consume the meals themselves!
My deliveries are supposed to come on Fridays so I can cook the meals over the weekend for my upcoming work week. The week of New Year, they decided they were going to deliver it on Tuesday, New Year’s Eve instead, which was already 3 days too early & not needed yet, without even asking me. On top of that, the delivery was supposed to be 9:15-11:15am & ended up not coming until after I had to leave for the evening at 6pm for my New Year’s Eve event. I live in a warm state so was worried about it spoiling or someone taking it all night. For this & other issues I’ve had with wrong food being delivered & missing recipes, I’m going to go back to making my own dinners.
Some of the produce was past fresh; eg spinach, and a tomato which was very soft
I love the variety of foods that we get to choose from each week and the ease of knowing I have all the ingredients I need for each meal. The knowledge that I am serving my family healthy, home cooked, non processed, beautiful meals each night is the icing on the the cake.
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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