I loved his willingness to help me…
I loved his willingness to help me resolve my request & his kindness!

Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
Green Chef US receives a generally positive reception, with many consumers praising the delicious and healthy meals offered. Reviewers highlight the quality of the food and appreciate the minimal waste generated from their meal plans.
However, there are notable complaints regarding customer service, particularly issues with subscription cancellations and delivery flexibility. Some customers express frustration over receiving meals that do not accommodate dietary restrictions, such as allergies, and mention that the pricing can feel steep, especially when substitutions for organic ingredients occur. While many enjoy the cooking experience and the variety of recipes, others are disappointed by thawed deliveries and occasional food quality concerns. Overall, Green Chef US is well-regarded for its meals but faces challenges in service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.9 | 55 |
| Oct 24 | 3.4 | 50 |
| Nov 24 | 3.9 | 67 |
| Dec 24 | 3.9 | 42 |
| Jan 25 | 3.9 | 79 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.2 | 96 |
| Apr 25 | 4.0 | 71 |
| May 25 | 4.1 | 45 |
| Jun 25 | 4.3 | 58 |
| Jul 25 | 3.8 | 38 |
| Aug 25 | 2.9 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The meals are delicious and easy to prep”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | +4% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 |
Bottom line: Green Chef US is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.3).
500 reviews of Green Chef US. Filter by what matters to you.
I loved his willingness to help me resolve my request & his kindness!
The food is fresh and tasty. Great instructions for preparation. Great service.
The recipes are easy to follow. The vegetables are fresh. The meat is high quality. I look forward to the meals because they are really delicious.
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I cancelled my subscription 3 weeks ago. But I continue to to receive food. Stop sending me food every week!
If I could give 0 stars I would. Absolutely the worst customer service. I had decided to cancel my subscription and upon doing so they still charged my card after having to call and try to get them to cancel it multiple times. I canceled on the app and was still charged and also called to cancel multiple times. Customer service is rude and will hang up on you. When Asking to speak to a manager or supervisor they will say they don’t have one and will not let you. I wouldn’t recommend their services based on customer service alone. DO NOT order from them if you ever decide to cancel your subscription because it will be a nightmare.
We love the meals, easy to make, quick week night dinners, convenient, very tasty… but the couple times I have had to actually talk to a person, I could not understand what they were saying. Very thick accents when they speak, & can’t understand them. I understand people need jobs, but for these customer service roles, we need to be able to understand what is being said. The online chat didn’t work very well. Instead of actually chatting with a person, it was clearly a chat bot… very frustrating if you have an issue where you need to talk to someone. That is why we canceled our account.
The recent tilapia with pesto tomato sauce was delicious! I like the organic produce, especially when it is already prepped; washed and cut up. We recently switched from five years with Hello Fresh which we really enjoyed but I decided to look for a more organic product. Well, little did I know that Green Chef is a “sister organization” very similar to Hello Fresh so the switch was very easy and familiar. I am finding that the Green Chef prep is quicker and our choices slightly healthier. We are about five months in and so far it’s very good.
Loved the quality of the food and the easy to follow instructions. Truly loved everything about Green Chef, just can get pricey at times ( understandable with the quality).
My order was delivered 2 days late, I reached out and said I could not use the meals as I will be on vacation, nobody reached back out to me. Incredibly difficult to get anyone but their virtual assistant to help with anything. Update: Green chef did reach out and fix this problem.
I always enjoy the recipes and meals from Green Chef. I would give 5 stars if there were fewer mistakes. For example, in the thanksgiving package that was sides that are to serve 8-10 people, but only 4 small potatoes were included for the mashed potatoes. I had to go out and purchase two pounds of potatoes to correct this oversight. Two weeks ago, I was missing an integral spice packet. Last month, a pepper. ... ... I want GreenChef to be more diligent about ensuring that meal components are CORRECT EVERY TIME
I generally like the recipes and you have healthier options. I wish we got a reminder before it’s too late to edit & deliveries shipped because there have been a few times I forgot to edit & could t eat the meals that were sent. It’s more expensive than some other meal kits, so when I can’t even eat it, it’s frustrating.
We were sent two bags to make salmon meals. No salmon was included. In addition, we were sent ground pork rather than pork chops. This is not the first time our order was incorrect but I kept hoping service would improve but it hasn’t. I will no longer use your company.
Green Chef US is a meal delivery service that specializes in providing customers with meal kits featuring organic produce, responsibly sourced proteins, and nutritionist-approved recipes. The company is committed to offering high-quality ingredients that support a healthy lifestyle, catering to various dietary preferences, including plant-based, gluten-free, and high-protein options. Each meal kit is designed to facilitate easy cooking at home, appealing to health-conscious consumers who value convenience and quality. Targeting busy individuals and families, Green Chef emphasizes sustainability by offsetting 100% of the plastic used in its packaging and sourcing energy from renewable sources. The company's dedication to clean eating is reflected in its certification standards, which ensure that meals are free from harmful contaminants and include only wholesome ingredients. Through its subscription model, Green Chef provides flexibility, allowing customers to pause or cancel their plans as needed.
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