Nice and easy
Contracting the insurance was nice and easy but I would like to give an opinion after the trip.

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Contracting the insurance was nice and easy but I would like to give an opinion after the trip.
Purtroppo ho dovuto cancellare un viaggio in Islanda per un'improvvisa malattia. Ho attivato l'assicurazione di Heymondo e nel giro di pochi mesi mi hanno rimborsato. Super consigliata, assicurazione top.
Tuve una duda a la hora de elegir las fechas de contratación del seguro, me puse en contacto con ellos a traves del chat, y me contestaron y resolvieron mi duda en segundos. Hablé con una persona y no con "una máquina"... Super eficiente la chica que me atendió. Gracias Veronica.
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Todo perfecto con ellos. Tuve un pequeño problema a la hora de la contratacion y me lo resolvieron muy rápido. Recomendable 100%
Air France misplaced our bag and refused to even file a claim. Heymondo refused to replace the bag and its contents. They refused to supply us with temporary items while the bag was lost. As far as I can tell, Heymondo is a scam. They get good reviews from people who haven't filed claims.
Advertises trekking insurance up to 5000m but when I sign up with the adventure sports add on, the policy details excludes adventure sports like trekking if the main purpose of the trip is trekking. I'm going to Nepal for a trekking holiday. I feel this is misleading and requested a refund. --- Following your reply, I would ask you to have greater transparency on coverage. Who goes trekking to Nepal for up to 5000m for a side trip that's not the main reason for the trip ? Thanks in advance for your consideration.
La mia esperienza con questa assicurazione è stata estremamente negativa. Nonostante abbia seguito scrupolosamente le istruzioni ricevute dal numero indicato per l'apertura del sinistro, mi è stato successivamente negato il rimborso, sostenendo la mancanza di un'autorizzazione preventiva di cui non ero stato minimamente informato. Ritengo inaccettabile che un'assicurazione non comunichi chiaramente i passaggi necessari per usufruire dei servizi offerti, lasciando i clienti in balia di cavilli procedurali. Questo comportamento non solo crea disagi, ma mina la fiducia verso un servizio che dovrebbe tutelare, non complicare ulteriormente, situazioni già delicate. Non consiglio questa assicurazione a chi cerca affidabilità e trasparenza.
Esperienza molto positiva. Servizio impeccabile e serio.
Ho avuto un problema prima della partenza del mio viaggio, mi hanno detto che non trattandosi di un sinistro avrei dovuto scrivere al servizio clienti per essere ricontattato. Risultato: sto ancora aspettando (da luglio 2024). Ovviamente a mai più rivederci
Il mio ragazzo ha avuto un’intossicazione alimentare in thailandia… heymondo ci ha assistito DALL’INIZIO ALLA FINE, non ci hanno mai abbandonato nemmeno un secondo. Super gentili rapporto qualità prezzo OTTIMO. Grazie davvero consifgliatissima
En cada viaje contrato seguro con HeyMondo porque me siento totalmente segura y protegida. Cuentan con un equipo ágil para ofrecerte un servicio de calidad.
Okay, let me just say—HeyMondo has totally won me over when it comes to travel insurance! From the moment I signed up, their customer service was on point. Anytime I had a question (and trust me, I had a lot), their team was super quick to respond and always super helpful. It’s like having that one friend who actually answers their phone when you need them. What really stood out to me, though, was how clear and consistent they were. Insurance can feel like a whole other language sometimes, but they broke it all down for me, step by step. No rush, no brushing me off—just solid, patient explanations. By the end, I actually felt like I knew what I was signing up for (shocking, I know!). Bottom line: if you’re on the hunt for travel insurance that’s reliable and makes you feel genuinely cared for, HeyMondo is the way to go. It’s like having a safety net you don’t have to stress about while you’re out there chasing adventures. 10/10 would recommend!
Sono stato ricoverato al pronto soccorso e non sono riuscito a contattarli per un disservizio dll'app (problema loro): sono stati contatti nei giorni successivi dopo 3 mesi ancora nessun rimborso ed ora stanno continuando a trovare qualsiasi scusa per non pagare, spesso smentiti cercano la scusa seguente. spero che questa situazione si risolva perchè sta diventando snervante non riuscire a parlare con nessuno che ti spieghi e ricevere sempre scuse solo via mail dove non rispondono o whatsapp dove trovano scuse per rimandare la problematica
mi trovo a dover lasciare per forza una recensione positiva ai ragazzi di heymondo, poichè, in seguito ad una disavventura all'estero, che mi ha portato a finire in ospedale, sono riusciti in tempi ragionevoli a mettersi in contatto con la struttura garantendomi sia un rimborso totale delle spese, che un assistenza decisamente completa. Il centralino per le emergenze effettivamente risponde 24/24h, cosa da non dare per scontato, ed inoltre sono stati talmente gentili da chiedermi informazioni sul mio stato di salute fino a quasi 2 settimane dopo l'incidente. per quel che costa direi che è un 10/10
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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