Risolto problema in un giorno
Avevo sbagliato a scrivere i nomi nella polizza del secondo contraente mi hanno risolto il problema nn lema in un giorno Grazie Ivano di Heymondo

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Avevo sbagliato a scrivere i nomi nella polizza del secondo contraente mi hanno risolto il problema nn lema in un giorno Grazie Ivano di Heymondo
Quería poner que estoy muy contenta con Heymondo , he tenido que suspender un viaje y me han devuelto todo el dinero del seguro sin ningún problema, da gusto .
Prompt service
Abbiamo fatto un'assicurazione di gruppo per il nostro viaggio in Vietnam. Al momento della partenza la nostra amica aveva gravi problemi di salute che le impedivano di partire; è riuscita a posticipare gratuitamente il volo di una settimana soltanto GRAZIE alla compagnia aerea. Ovviamente tutte le prenotazioni di hotel, escursioni e voli erano per 4 persone e risultava impossibile cancellare le prenotazioni (OVE POSSIBILE) solo per una persona, o comunque al momento della comunicazione il prezzo non cambiava. L'assicurazione quindi è risultata INUTILE perché non vuole rimborsare hotel ed escursioni, vuole avere la prova da tutti gli enti che lei non si è presentata. Come prova c'è il biglietto di andata posticipato di una settimana, non basta?!
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No recomiendo un seguro que no responde a un extravío de medicación básica de una persona adulta por no ser facturado?¿?¿?¿?
PESSIMA. Da inizio agosto sto aspettando due rimborsi, siamo a metà novembre, a ogni chiamata per chiarimenti mi viene detto che tra due settimane avrò il mio rimborso, non rispondono alle e-mail e a ogni chiamata non sono in grado di dare una tempistica precisa, e quando spiego che a ogni chiamata mi viene data come tempista due settimane mi ASSICURANO che sta volta in due settimane riavrò i miei soldi … La sconsiglio vivamente
La atención al cliente es exquisita
Clear and easy.
I’ve tried to send a request twice and there’s no confirmation the get it, I don’t get any emails with any case opened etc. all the reviews are fake because they ask you to do the review right after paying. Buy of course they are not that fast when it comes to customer assistance.
Prima volta che ci affidiamo ad Heymondo. Abbiamo avuto un problema prima del ns. viaggio, abbiamo quindi dovuto cambiare la data di partenza per evitare (fortunatamente) di annullarlo. L'assistenza di Ivano è stata fondamentale per risolvere, nel migliore dei modi, la questione. Risposte via e-mail chiare e veloci!
We had a few injury and Heymondo arrange me a video with a doctor few time after I contact with them. Later they keep in touch with me to ask me how I was doing. They answer quickly emails for any question
Buenos precios y coberturas
100% recomendable en TODOS los sentidos. Además de tener una oferta amplia de seguros de viaje a un precio muy competitivo, el trato humano es inmejorable. Hoy Guillermo nos ha aconsejado el seguro que más se adaptaba a lo q necesitábamos para este viaje y nos ha aclarado algunas dudillas con mucho cariño. Muchas gracias :)
Hola ,sigo esperando respuesta por reclamacion hace mas de un 12 meses por 4 personas en reclamacion de un viaje a turkia desde estados unidos. muy mala la atencion
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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