I liked that i obtained the insurance…
I liked that i obtained the insurance very quickly snd simply!

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
I liked that i obtained the insurance very quickly snd simply!
Ho stipulato una polizza viaggi con Heymondo e mi sono ritrovato assicurato con Ergo, ve la sconsiglio vivamente perché ergo trova tutti i cavilli legali per non pagare, viaggio spesso ed Heymondo ha perso la mia fiducia quindi la prossima volta sceglierò sicuramente un altra società assicurativa
Tanto sponsorizzata dagli svariati youtuber ma quello che posso affermare è che, dopo 8 mesi dal sinistro (annullamento viaggio per motivi di salute), non ho avuto risposta in merito alla mia pratica ed all'eventuale risarcimento. Capisco che loro non siano i diretti responsabili (si affidano ad ERGO assicurazioni), ma sono davvero deluso e non credo di consigliare a nessuno i loro servizi. AGGIORNAMENTO Dopo interessamento da parte del team di Heymondo, siamo riusciti ad avere una risposta ed in fine una liquidazione da parte di ERGO assicurazioni. Ringrazio in particolare Giuseppe di Heymondo per la tempestività e la cordialità nella sua assistenza.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
La comunicazione è stata perfetta e mi è stato chiarito tutto! Assicurazione super consigliata a qualsiasi viaggiatore
Aperta pratica sinistro il 28/09/2024, tutto preciso... gentilissimi mi hanno seguito passo a passo ..purtroppo però ad oggi 05/11/2024 dopo continue mail , chiamate all ufficio risarcimenti ERGO spariti tutti !!!!A breve partiro' con avvocato.Ad oggi vi consiglio di stare alla larga !!!
Si affidano a ERGO assicurazioni, la compagnia assicurativa di paperino. Servizio SCADENTE. Mi è stato cancellato il volo Los Angeles Milano e sostengono che non mi sia dovuto alcun rimborso perchè il volo è stato cancellato con qualche giorno di anticipo, ma in realtà in polizza non è assolutamente specificato. Tipica assicurazione che specula sui clienti appigliandosi al nulla pur di non pagare. MAI PIU'
it was easy and quick
I got confused on how to open my account and got an answer relatively quickly.
Es un seguro con muy buenas coberturas, serios, competentes y serviciales. La relación calidad-precio es estupenda. Y están ahí, para lo que necesites y cuando lo solicites.
Durante mi estancia en Francia me enfermé y nunca me brindaron el servicio médico que pedí. Siempre me decían ya se va a poner en contacto un doctor con usted y nada. Cuando les exigí el servicio por el cual pague, me pasaron con un tipo más grosero que me gritó que NO ME DARÍA EL SERVICIO, así de sínico. Puse una queja y pedí que me reembolsaran mi póliza y no lo hicieron. Es un robo total. Tuve que gestionar la atención médica que requería por mi cuenta. Y de los reembolsos ni hablar, te piden hasta tu ADN y juegan a que te canses y dejes estar pidiendo los reembolsos. La tención es pésima y es todo un robo. Además de poner mi queja escribí un review aquí y cuando me dijeron que no me iban a reembolsar mi póliza se atrevieron a pedirme que borrara los comentarios y como no lo hice, los borraron ellos. Si tienen un poquito de vergüenza deberían reembolsarme mi póliza ya que NO ME SIRVIÓ PARA NADA ESTE SEGURO. Darles su una estrella es mucho. Vi las quejas en este portal y todas son completamente ciertas. Evítense un mal rato, no contraten.
Atención rápida y eficaz
el proceso fue muy fácil y la ayuda muy buena
Ya van 3 viajes con ellos, y en todos ellos por cambio de fechas repentinas o por cambio de destino o inclusión de otro destino durante el viaje, he tenido que hablar con ellos. Siempre han respondido de manera amable, rápida y positiva. Me han añadido otros países al mismo viaje y con el viaje en curso, me han cambiado las fechas de la póliza, añadido un par de días... y nunca me han pedido pagar de mas. Seguire usandolo en los siguientes viajes.
Sono stata contattata con whatsapp velocemente e in modo molto efficiente .Per ora sono molto soddisfatta del servizio clienti per la rapidità nelle risposte e cortesia.
La contratacion online es muy sencilla. cometi un error al realizarla y me lo solucionaron rapida y eficazmente.
Pronta respuesta, inmediata de hecho y totalmente resolutiva
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
This profile hasn't been claimed by the business owner.