I can not say what I didn't like
I can not say what I didn't like, never used them as my supplier. I've seen other reviews and comments. Mixed reviews. But for the most part others seem to like Arbor.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
I can not say what I didn't like, never used them as my supplier. I've seen other reviews and comments. Mixed reviews. But for the most part others seem to like Arbor.
Very well. I'm pleased with the lower utility bill.
When first moving into my new home my electric bill was over 300.00. As a single mom on a single income I cried not knowing how was I going to keep affording an electric bill over 300.00. Tried getting on payment plan but couldn't since I just started then I found arbor I figured I would try it cause it could not hurt and I could cancel at time. It was easy to apply took maybe 5 minutes and within 2 months I saw savings I was paying 1/2 off my first bill.
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Arbor has helped me shave nearly $150 off my monthly electric bill!! I was hesitant to sign up at first, but I am so happy I did! It was so easy to get my account connected and start saving. Thank you Arbor!
Before we had NRG. Arbor offered a lower rate and will continue to search for lower rates on our behalf. That saves me the time of doing that. Thank you.
I did not have to do the leg work to get the lowest price. I use rewards points often and get to enter give aways.
I signed up with Arbor a few months and immediately got connected with a supplier with a lower rate. Process was seamless. A few months later, Arbor found me another supplier with a much lower rate. Well, I got a $150 early termination fee from the first supplier since my account was under contract for 2 years. I send a copy of the bill to Arbor and within a few hours, I got a payment of $150 to settle the bill from the previous supplier! This is a great and reputable company to work with. Their process was easy, straightforward and seamless.
I have been so happy with Arbors customer service representative. He is quick to respond with very clear information. The program is amazing...especially with the crazy fluctuation in energy cost right now. Great job!!!!!
Arbor saved me 1/2 off of my electric bill last month! I love the savings and I hope it continues!
My experience so far is amazing, I am happy to be a part of the Arbor Team. I can't wait to see my next bill to see a even bigger savings.
Trying to save money. I appreciate the help.
Try them and cancelled them after dissatisfaction with the autopilot! I spent more time dealing with Arbor than doing it myself, and I entered into an electric supplier agreement with a much better price AND no ETF!!
Arbor takes the leg work away from finding the most affordable rates for my electric power services. So glad I found them!
What made my experience great was the savings I have been getting on my utilities bills and how much I’ll be saving over the next 12 months
Our electricity bill was close to $100 but after using Arbor, it reduced significantly (by almost 25%).
Arbor got me a great rate on my electric. They are great. I would recommend to all of my family and friends
i really like the great rates.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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