Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Finally a company with consumers best interest in mind. I highly recommend Arbor to find you a lower rate on your energy services as they take the headache of searching and researching out of your hands and find you the best rate automatically. What’s not to love. Plus they reimburse for ETFs. Yeah! Thanks Arbor!
I did not win or lose. I am now on Solar and the savings go only to you as you are not reducing the 199$ I pay every month, but I wonder you don't pay the savings to me separate.
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Your service is amazing! First, you immediately found me a better rate and I started saving on my energy bill right away. I received the $5 bonus for signing up quickly and it was easy to transfer to my bank. Finally, I incurred an ETF from my old provider and your customer support quickly took care of it.
Have not seen rate change. Had received confirming letter of participation in program.
I really appreciate the help I’ve received from Arbor energy company especially from a senior citizen who is on fixed income and can’t spare a penny sideways so whatever help I can get it’s well appreciated, thanks so very much, James Graham
Twice I was told that I would be signed up with a new supplier and then told that the supplier was either not authorized to supply my service or some other bogus excuse. I found a supplier on my own.
They was able to save my money on my electric bill. Definitely recommend it
Saved me money
Arbor is always searching for the lowest fixed term rates for electricity with no monthly or early cancellation fees and does all the switching work for you at no charge!
Ok, I saw Arbor on a social media platform when I was scrolling one day. Yeah, another fast money scam to make money? WRONG! After my last electric bill I had nothing to lose except some time and money to gain if it were true. When I signed up and sent my bill. I was immediately sceptically. I emailed Arbor and the team got back to me quickly with answers on the rates. No risk, cancel anytime. So far, I've consistently saved money on every month and have no reason to cancel. It's been about 18 months. I'm glad I took the time to send them my bill for comparison. I'm taking time to write this on a Saturday morning because for lots of people, money is tight and if this review finds you, I hope it's helpful.
This company scammed me and charged me for something I never signed up for. Please if you get any emails stay clear and report report report. Also the good review comments are paid people.
I was enrolled with a company of a higher rate than I was paying. You guaranteed a lower rate. Now I am not able to get my lower rate back. This company is a scam. Don't fall for their advice.
Very easy to use. Answer a simple Questionnaire and they find the options and prices for you and even sign you up. Ended up saving 10-12 cents per kWH, which equates to 15-20$ a month for me, and I barely made an effort and it didn’t cost me anything, as Arbor is paid by the suppliers. What’s not to like.
This super simple service helped me save money almost instantly. It was low effort, easy to understand, and totally legit!
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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