Your customer service is very nice.
Your customer service is very nice.

Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
Your customer service is very nice.
Since my seizure I'm thankful for the medic alert and the alert staff have been understanding about my false alerts
My last experience occurred because I leaned against the edge of the table and the alarm went off when contact was made. I was very embarrassed upon explaining this. The responder was very polite and made sure I was not injured.
I appreciate your good service
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Just the confidence that having the medical alert gives and the promptness even when it is a false alarm. So far, no actual falls have been detected, but there have been a number of times that they said "fall detected" when there wasn't one, the most understandable being when I knocked the cord of the charger and it fell on the floor. There was one occasion I did fall in the garden on the complex when pulling a tall weed and it suddenly let go. I wasn't hurt and was trying to get turned into a position where I could get up without wrecking the garden too much when two neighbours happened to come by and helped me up. I just had a scrape on my knee. I guess, if I really needed help or it was more serious, I could have pressed the button. That is the reason for not giving five stars, since the fall didn't get detected. It might have been because of the proximity of condo units on both sides. I am afraid this is now not a useful review for you.
We live in rural Alberta 20 miles from EMS. With the device we are using with GPS, capabilities, it is very reassuring my husband is easily located when out around the farm using the App on my cell phone.
Nothing went wrong, since I moved to my new address I haven't plug in the unit
Quite a long time to respond to a call, this was just a test but could have been serious. I have to call to see if the service is working. Other companies do regular calls to check on clients.
Have not had to use it for an emergency situation as yet. It is comforting to have it available in the event of an emergency as I live alone.
The staff at Life Assure are always friendly and polite. Whenever I've had to push the button on my medical alert pendant they've always responded fairly quickly. I recommend this company and their products.
OK sometimes my husband accidentally drops his devise and they always call him to make sure he is ok I feel great because if I am at work I know that someone is there to care thanks team
I called Life Assure to change the first person to contact during a medical crisis, while I was out of town. When I returned I called again to have Life Assure put my name back on their list as the first contact. However, the information given for my absence had not been registered. No crisis occurred while I was away but it made me wonder how things would have turned out if a crisis had been called in. I was encouraged that Life Assure called me back to make sure that they made the correction for contact person after I pointed out the failure to record the original change of contact.
I find if I have to call you that you are very quick at answering so I feel more relaxed and comfortable in my home knowing how easy it is to get help if I need it. My family also feel better knowing I have you to call on. I am glad that I have you to depend on.
Very Quick response even when a false alarm. Very pleasant staff. GREAT price
Great Assistance. A few times I have accidentally activated the device and each time the operator has been very understanding of this mistake. I also feel secure having this device handy as I know help is quick to respond. I also feel I get good value for the price.
The setup of the monitor was quite simple. One phone call and all done.
Staff always patient & helpful
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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