Billing department is terrible
Billing department is terrible. Expect high charges that they don't bother sending to your insurance.

LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
Billing department is terrible. Expect high charges that they don't bother sending to your insurance.
I feel entirely misled. I initially contacted them to meet with a specific psychiatrist, however, that physician was not taking new patients. So I agreed to meet with a telehealth doctor about a specific concern that I shared with the scheduler. I was not informed of all of my options for being evaluated, and ultimately met with a nurse practitioner who was not able to do a full evaluation or be in a position to prescribe the full breadth of medications if that is in fact what I might need. I waited for this appointment in hopes I would get more answers, only to feel like I shared private information with this company, only to be left needing to see someone else for a full evaluation. Now I have to pay for this appointment that went absolutely nowhere. When I tried to call immediately after my appointment, I was routed to another department not in my state, and they placed messages into the local office and no one returned my call. I finally called acting like I wanted to make a new appointment just to speak with an actual person, because I was upset I was paying for something I didn't expect. I am back to square one and will try to find someone locally with an independent practice. I will never use this service again and do not recommend them.
Always a pleasure talking to Tara LS
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My personal experience with LifeStance has been amazing. The providers made me have faith in myself and family again.
I'm very satisfied with my treatment here. I will recommend it to others.
I was connected with the therapist I desired. The service I received from LifeStance was professional & I was treated with kindness. I have already recommended 3 people to reach out to LifeStance. 10 out of 10!
Great therapist good with scheduling appointments around my hectic scheldue
This review is for provider Dorothy Bodur, PMHNP-BC who practices at the Fishers, Indiana location with Lifestance. Dorothy is hands down the best provider I have ever had. She is on top of it! If I might need paperwork completed for a medication approval, Dorothy has it done and she looks for ways to get drug coverage for her clients. She will look at the metabolic breakdown of a medication and use my Genesight testing to figure out which medication would be best for me based on protein breakdown. She always has a plan and options for my care. I don’t ever feel like we are just aimlessly trying medication to see if it works. Dorothy also caters to my specific needs like making sure to get the most benefit of a medication while also minimizing the risk. I feel I have a better handle on my mental health than I have in multiple years. Truly the best! The office staff at Fishers have been great as well.
Very effective and Professional , they have been a great help.
I really like my therapist. Makes me think.
Great experience with professional and courteous counselors. I like the ability to meet online as it is a major convenience for me. Definitely would recommend Lifestance for your needs.
Was nice to meet my therapist ftf instead of just telehealth..I am a retired health care individual myself and always enjoy the human interaction in situations...Mona was competent, understanding easy to relate to and offered a few options in the way of changing my mind set that I hadn't taken the time to investigate.
I was charged $125 for an appointment I tried to reschedule with Jane Sullivan’s office. I emailed confirmation showing I attempted to reschedule the week of April 20th, 2025, but received no response. When I reached out for help, I was told they couldn’t assist with billing—even though the payment was made directly to them. I explained I was experiencing financial hardship and requested a one-time courtesy, but my concerns were dismissed. I would have preferred to resolve this privately, but after being ignored and left without support, I feel it’s important to share my experience publicly. I hope this encourages more responsive and compassionate service in the future.
I've had one session at far but I really like my therapist. I've had others with Lifestance and really liked them as well- had to change only due to schedule changes.
I am absolutely thrilled with Sandy!! So easy to talk with. My time flies by 😊
My experience with both my long time therapist and my psychiatrist has been excellent. They are both there when I need them. They are both caring and respectful of my opinions. I have been helped so much since I started there. I really appreciate both of them.
I'm going to the one in Gig Harbor, WA. Staff are very professional and very friendly. My therapist, Ann, has been extremely helpful and compassionate with my depression and food issues. She is very supportive. The only complaint I have is with their automated computer programs that ask you 2-3 times to check in before an appointment.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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